Regis Salon

I would say this place is average at best. I brought my boys here for haircuts today. One appointment started in time, the other was maybe five or ten minutes late.
One of the boys got a fairly decent cut. His texture is weird so it isn’t easy to accomplish much. My other son had thick amazing hair. His stylist didn’t really listen at all and now my 15 year old has a Justin Beiber hair do from 2013. He doesn’t mind, but I do. It will grow.
We have been here in the past. Gave it up to try somewhere a little more upscale and client centered. I don’t think we will be back unless we are desperate for the convenience.

This salon has the best caring management ever! Aurelio the manager is a kind and caring soul but starlight forward person who stands for his employees if the clients don’t treat them very politely!
He makes a big change on finding the right solution on coloring my hair. From black to blond the color that I never liked to go with or imagine myself with it! 4 years ago he was the forth hair designer who could finally find a solution for coloring and covering my grays in a way that everyone complements my hair when I stepped out of the salon. It happened two times that two ladies stopped by in the middle of the road or at the parking lot to complement my hairdo and its color! I wonder if one day John or Aurelio wouldn’t be here where could I find some experienced hair designers like them! I referred a lot of my friends to them that turned into their permanent clients. Here is my best description about their character and their profession: nothing but modest :-)

DO NOT GO HERE unless you want a bad haircut. I came here thinking that it would be better taking my Son here instead of a barbershop. I told the lady doing my Son’s haircut just to «clean it up a little» off the ears and I don’t want it too short. I didn’t expect her to chop up my Son’s hair, it looks AWFUL!
I noticed half way through she was having trouble with my Son’s hair it was sticking up in the back. I noticed her work was very choppy. Looks worse than taking my 5 year old to a barbershop!
It was so bad that another «stylist» came over and tried to «fix» the situation. At that point it was too late she cut way too much hair off and his hair looked like Sonic the hedg

I enjoyed getting my hair cut here. I decided to get my hair dyed.
They messed up my dye job. Then attempted to remove it, then told me I have to pay for the dye color.
Worst possible customer service. They actually blame their problems on the customer. I think it is always the customers fault is their policy. They have no feeling, or empathy for the customer. They act like this happens to them all the time and they are prepared for the fight. They must get a lot of upset customers.
I have many choices for my hair, this will not be one any longer.

Another amazing experience from Kim.
I decided to try a saline that I had gotten a Groupon for with way better reviews but when I went in they told me my hair was too weak and that they would have to strip the color from my whole head to get the depth I wanted in the colors.
Neither was true. My hair has always taken color and treatments like a boss. Kim was able to do exactly what I wanted with no damage to my hair or excessive bleaching. Some root touch up and full foils and BAM. Perfect. And the rounding that she does is always spot on. I don’t know why I even though of trying someone else when I always go back to her to fix what other fancier salons mess up or «can’t do». Kim is the best

I went in about a month ago. I discussed what I wanted with the hair dresser and thought we agreed to an ombré look. Not what I got. I went in today to get my ends lighten. Appointment at 5:30. I get there and I’m told I have to wait another twenty mins. Come back in twenty. Still not ready for me after ten mins I ask about how much longer and I’m takin back. Finally sit down and the gentleman told me that who ever did my hair gave me highlights. I was pissed. Cause who ever did it works there. Hopeful that he could give me what I want so I let him do my hair and it looks no different. I will not be coming back. I wasted 130 $ two times on an ombré look that still looks like highlights. Im so bummed at this place. The gentlemen that helped me today was very nice but didn’t give what I wanted. Nobody did.

The manager of this store, who dresses like a gay pirate (you cannot miss him), treats his customers like crap. He has ruined my experience at Regis for life. I will never go back. I had feathers placed in my hair and they came out the next day. I went into the store and asked to have them replaced. He sat me down, and I was showing him the area that they came from. He grabbed my hair and said if I didn’t play with the feathers so much then they wouldn’t have come out. I was so shocked. They were supposed to last 6 weeks, not one day. He was so short with me. His staff were embarrassed to be around him because of his attitude. I have not set foot in that crappy salon since. If you want a good price for an excellent hair cut and good service, go to Elle Marie.

Regis is amazing. This is the first time Ive confidently spent that much money for my hair done by the incredible Nam. Book appointments with him and let him take care of your hair with constantly consultation. He knows what he does thats the only thing you want to see if you can trust people enough to let them do your hair. I kept getting compliments and attention most where Ive been. The entire staffs are friendly. I watched them help others and sometimes asked me if i felt comfortable or needed anything to drink since i’d been there for 4 – 5 hours. Bottom line this has been a pleasant experience thus far for my poor hair and im happy. Thanks Regis and Nam.

I’ve been visiting this salon for quite some time now, always making an appointment to be seen by Nam! I have ridiculously stubborn dark and thick black hair that he was able to transform into a beautiful blonde for a year until I recently had to dye it back to black. He’s always able to thin and style my hair beautifully and provide me with great customer service when I stop by. Other stylists are always friendly and give compliments when I’m there after I get my hair done. If you’re unsatisfied with your current stylist I recommend you check these guys out! Plenty of strong, talented stylists.

This place is terrible. My mother and I came here to get our hair cut together by 2 separate stylists and both of our hair cuts sucked. I had to go to another salon to get my cut fixed and my new stylist (Jordyn @ the refinery in edmonds) was perplexed at what madisen, I think her name is, at Regis had done. It was an awful experience and the last time I week ever go here. Don’t waist your money on this place. She didn’t take in the multiple photos I brought in or my face shape or any thing it’s like she did what she wants and just started chopping SIX inches off my beautiful long hair, and to top it all off she talked about herself the ENTIRE time she was cutting. So annoying!

Collette has been the stylist for my daughter, son, and myself for a couple years now and I’ve never had a complaint. I think some of the people who have left negative reviews are waaay too high maintenance. However, there is one repeating complaint I’ve read on here that I’ll have to agree with: the customer service is lacking. Every single time I’ve called the receptionist has sounded super snooty and very unfriendly– and it isn’t the same person every time. So if you can laugh off the silly attitude of a couple people you’ll be very happy with everything else.

E-​ADDY IN REGIS ALDERWOOD CANNOT COLOR HAIR! Beware!
Appt cut and color! By E-​ADDY? Name shown on my receipt. Showed pictures of what I wanted black with red chunks. I asked how the red would pop after the black E-​ADDY insisted she’s the pro she lifted the foil sighed I asked what was wrong E-​ADDY said nothing. After my wash E-​ADDY informed me the red did not show up. I asked why we would be doing this if it wasn’t going to work. Her response was «that’s not the point» Quiet til after the cut. I did not want to pay for the color E-​ADDY asked why. I would never pay a salon 80 to dye my hair black. When I spoke to the manager he kept on saying she colored your hair so pay up. E-​ADDY continued to talk over me until I told her I’m the customer listen then talk. If you couldn’t do what I asked then don’t say you could. The manager took 50% color. Huge waste of everyone’s time. 3.5 hours. Regis of lynnwood listen to your clients! thats how you get more business seriously disappointed. E-​ADDY you should not be coloring anyone’s hair. Period.

My daughter in law recommended Regis when I could not get anyone to do the cut I’ve wanted. Whitney not only gave me exactly what I’ve been asking for, but gave me wonderful tips on how to best manage my hair. I will be seeing her soon to color my hair. Best cut EVER!

This idiots cant even keep an appointment had my wedding on that day and i had my daughter and friend get there hair done there there and with apointment they took them late and the guy has the nerve to say wait wtf never again the balls mf

After a really bad costumer service experience with Gene Juarez that day I came to Regis with high hopes for better service. The girl at the front counter was very monotone and unwelcoming, she made me feel so unwelcome dandy like it was a hassle to ask for a cut and color. However when I sat down to do my hair I shoed the lady a picture of what I wanted., needles to say it was the complete opposite she had given me a Carmel ombré but just on the very tips… I had asked and shied her a picture of a blonde foil how the f did she get that from an ACTUAL picture. I have lost ALL hope in hair salons… NEVER EVER will I return, I’m still crying about it now DAYS later cause my ends are ruined after I have spent a year growing it out. REGIS SUCKS.

This is my favorite place to get my haircut. yes its a little more expensive then the $ 20 salons but i know for sure that they will do a great job no matter what. so it’s totally worth it. all of the times i have been here i was more than satisfied. they always found a way to make my hair look better then i’d imagined and their customer service is amazing. Amazing salon that is all i got to say.

Terrible customer service. They treat you as if they are better than you. Will never go back

I made an appointment for both my kids. When I showed up there was no record of it. Okay, so I get that mistakes get made but here’s the bigger problem: no one there really gave hoot. No «I’m sorry that you drove 20 minutes here with your two kids.» No «Let me give you a free shampoo or a small discount to make up for the inconvenience.» The only thing I heard was several of them complaining how bad their computer process is and how it doesn’t work. And $ 19 for a kid’s haircut? Really?
If you drop into this hair cutting factory in they cannot easily lose track of you, but forget trusting making an appointment. We won’t be back for sure.

I am in love!
Not with the hair salon in general but with Raquel. I have followed her in the locations that she has been. I can’t say enough of how professional she is, love her work and I know that she does too, because you can feel the love in your hair every time it’s touched by her hands (it’s like most of everything if is done with love it shows and you can really tell the difference). I trust her blindly I would never let anyone play with my hair the way I let her do it because with other stylists, I don’t know how it’s going to turn out. But with Raquel I know it’s always going to be perfect without exaggeration from my words.
I know some people think that she is reserved because she doesn’t try to give you the fake «wanna be your BFF». Even with me that I’ve known her for some time, there are some times that we don’t do a lot of talking. For me that’s not a problem as I am not the type of person that is trying to find a psychologist, nutritionist or a marriage counselor in a hair salon.
I will keep following her to whatever place she goes because I have been in the hands of many, many hair stylist and always been disappointed, frustrated and even mad of how awful my hair was, not anymore!
Finding an amazing hair stylist can be compared to finding real love once you find it an experience it you will never let it go… This is my case with Raquel it’s all I have to say.

Magali does a great job overall. I deviated from Magali when she was on maternity leave going to Shear Power in Mountlake Terrace and realized that it Magali does a far more superior job of styling hair… but you get what you pay for. Cheap is not always good.
If you need your hair to look your best and have about $ 30 minimum, go with Magali but if you want the same hair cut as the 53 year old woman and you’re a dude, go spend $ 12 at Supercuts.