Pearle Vision

This review is for their eye exam. They insist on a «contact fitting exam» fee. It’s the same size every time. So instead of the 20.00 co-​pay I expect to pay, they charge 65.00 since insurance doesn’t cover the «fitting». Insurance doesn’t cover the fee because it is a total scam.
The frames here are pretty limited. They are not cheap and they aren’t high end.
I had a pretty rotten experience here. I would guess that is very common.

I received excellent service at this location. Friendly, courteous service, and knowledgeable staff. The doctor who did my eye exam is wonderful and a sweet heart. I ordered my glasses and went back the next day to show my husband. He didn’t like the frames I picked so back to trying on another 10 pairs. The sales lady was very patient. I love my new glasses and now I can see. I came to this store three years ago when I nneded my first pair. I’ll be back in two years when I need my next pair.

So… the e-​mail reminder I had received told me to arrive 10 min early for my paperwork… I was there early, but they didn’t open the front until 10am, which was my appointment time. But no biggie… I’m laid back and patient by nature, and I allowed plenty of time for my appointment.
My provider was Chelsie Russ, and she was awesome. I explained that I had a mishap with my last pair of contacts, and as a result, I was forced to suffer with my «emergency glasses» for the past 3 weeks. I was pleasantly surprised when she offered me a pair of contacts at the end of my visit in the interim period while I waited for my new contacts to arrive. YAY! I was so happy. It made my day.
Also, I was astonished that a year’s supply of contacts only cost me just under $ 50! I didn’t know my insurance was so awesome.
Overall, I had a pleasant first experience. I was in and out fairly quickly, and everyone who helped me was friendly and courteous.

This place is a SCAM! I scheduled my appointment with Dr. Lamis online after finding out that my insurance provider verified that they were IN network. I went in early as a new client to fill out paperwork and the receptionist stated the co-​pay would be $ 20 along with a fee of $ 45. I stated that with my insurance plan that the co-​pay is $ 10 as it is stated on my insurance card. She then said it was $ 20 because they are an «out of network provider.» So I challenged her again… «Your website says you are a new VSP provider and that is misleading.» She then explained that the vision services like eye ware and contacts are considered in network but an eye exam is considered out of network. She then added that the $ 45 fee would be to file a claim to my insurance so that they would get their part of the money. (A service that is free for me on the insurance website.) That raised a red flag! I sat down and started the paperwork she handed me and then I also thought about what I had budgeted for this appointment. I realized that I needed to put my foot down. This place does NOT have a cancellation fee! So I told her that I would not be attending my appointment because $ 65 is not in my budget and I don’t want to pay it. The receptionist was STUNNED! She didn’t know what to say. Needless to say I took the paper I had started to fill out and left to make sure I my insurance wouldn’t be charged behind my back. NEVER GO HERE. I will NEVER recommend this buisness. Absolutely HORRIBLE!!!

Note: This review relates to the Optometrists office and NOT the eyeglass store. The eyeglass store is decent and helpful.
Arrived for a Sunday appointment and were told with insurance (Premera Blue Cross) they would need to verify our individual coverage on a business day and so we would need to pay first and then be reimbursed when the insurance was processed.
One month later I learn that no insurance claim was submitted because «they had a lapse in accreditation until June» with Blue Cross and they for the moment were not a preferred provider and could not process our insurance. And that all they could do was give me an itemized bill for me to submit it as an out of network doctor.
Had we been properly informed I would have not gone through with the appointment and would have seen another doctor with proper in network accreditation.
I can’t comment on the quality of care but their office staff are rude, uninformed, and apparently will lie to you about insurance and billing.

I’m not sure what kind of scam this place is running. I went in today after calling my insurance whom said that there would be a $ 10 co-​op. When talking to the receptionist she mentioned $ 20. When I corrected her and told her my insurance said it would be $ 10 she said «the doctor prefers to collect $ 20». I asked if they would be refunding the difference after insurance pays and it’s only $ 10 and she proclaimed «no, think of this as a fee.»
I will not be returning.

I’m so disappointed in this place. I came here for an eye exam, because my boyfriend had one here. I saw Dr. Lamis and fitted me for contacts and glasses. Afterwards, I ordered my glasses and waited two weeks for them to come in. When they finally came in, it turned out they messed up the prescription on the lens so I had to wait another week. Then to make it worse, it turns out Dr. Lamis gave me a prescription that’s worse than my last one (which I will take some blame, because I couldn’t find the old prescription until later). Now I have to wait until next year when my insurance renews my vision benefits to reconcile my problems.

I came here for an exam on ⁷⁄₁₉ at 6pm and everything went smoothly with dr lamis. After the exam everything went downhill from there. Nobody lead me to where I was supposed to go to or set me up with an Optician so that I can pick my glasses. I was left to wander around the store by myself. After about 15 minutes of looking at frames, I was finally approached by an optician. She had no clue of course that I just had my exam. Then after I picked out my frames, she wanted to verify my insurance. I was confused by this considering the receptionist had me fill out paperwork with my insurance Information. Oh wait did I also mention that when I originally called to make my appointment they asked for my insurance information also??? This place has no organization AT ALL and obviously have communication issues. Anyways, back to the story, because the color black I wanted wasn’t in stock, they offered to order it. So I went along with the ordering option. The optician lady also acted like a pushy car salesperson asking me that if she had the color if would I place an order today? She also tried to up sell me on the very expensive lenses, after declining I’ve wasted about 1 more hour of my time I left ordering the CHEAPER lenses. Sooo fast forward to the next day only to be called and had a voicemail left for me stating that they do not have the black frames in stock so that I needed to come in. No apology either.
Today, I came in to deal with this issue and decided to completely just cancel my order since they didn’t have any frames that I liked. Because I was canceling, I was quickly treated like garbage. The girl who’s name I should have gotten acted snotty with me when I asked if I could get a refund on my Amex card instead. Still no apology for not having my frames in stock and inconveniencing me to have to come into the store again. Also, the optician that took my glasses prescription to make a copy never gave it back to me either!!! Do Not go here!!!

I would not recommend this place to anyone! I ordered glasses from them, waited a week, picked them up, went home and tried them on. Could not see. Got my eyes checked from their optician (she’s very nice). Had my lenses changed out with the new prescription. Waited a couple weeks. Got them back and was still blurry. Took them back and they told me I had to bring my old glasses in so they can compare the lenses because my eyes aren’t used to their high grade lenses. The optician saw me in there and pulled me back to recheck my eyes with my glasses. She explained to me I needed to get a different type of frame for my face. I looked around and couldn’t find anything. I told the workers I wanted to return the glasses for 100% money back. They gave me crap and said they’ll fix it and get it right. I hassled them into refunding me my whole $ 400+. Over the span of that month I only had my glasses less than a week, the rest of the time was spent waiting for them to be fixed. Never going back here again. I would highly recommend going to Edmonds Vision Center if you want professional service and people who know what they’re doing!

This place does not take typical insurance. so I bought my 600.00 glasses AND paid cash for contacts. I did not pay the extra for coverage for my frames since I’m not hard on them, big mistake. The right arm of the frame just fell out, all I did was pick them up. Took them back, do you think they would even talk to me about them? nope! Sorry, if you don’t get their extra coverage, they could care less about you. I will NEVER go to this place again!

Realized I had a little less than a week to use my vision benefits and they were able to fit me in, get me an exam and find frames that worked with my style and my budget.

Really nice place… was able to walk in and see the eye doctor, get my prescription and order my new frames. I love my glasses. They have a really great selection and offer discounts!