Pottery Barn

I was very disappointed with my latest experience at Pottery Barn in Lynnwood. On my way through to the Apple Store, I saw a table I’d had my eye on for years. It was on sale and the price was amazing! I continued to walk around the store thinking about whether I should get it, called my husband and was on my way to buy the table when I was told it was already sold! I was disappointed but saw there were two others like it so I asked if they were on sale. One table seemed a little bit rough but the other was in great shape, neither table though had a price. The sale associate said she would ask how much they were and came back quickly to say, not only were they not on sale but they weren’t even for sale. This is after they saw I had just tried to buy the same table a minute before! When I asked someone named Heidi why this was, she said they were floor models and was clearly too busy to deal with me further. I found her manner unapologetic and rude. I then left the store feeling very upset that, not only had I lost the table I loved but, I was treated with such callousness.

How often do you have such a great customer service experience that you want to tell everyone? Not as often as you’d like sometimes, right? So, on that note — Michael is the best. He spent several hours with us selecting our dining set and other furnishings, talking us through the size of our rooms and what would fit/​look best. He was really patient, gracious and fun to work with.
We’ve been PB customers for years and this was hands down the best experience we’ve had, though all of them have been positive. Thanks Michael!

This place is so disappointing. Although I am beginning to sense it is the company culture more so than just this store. It hurts because the quality of their stuff has always been so good. Too bad the sales staff seems entitled and lazy.
I asked when the floor model of a bar would be on sale and the associate told me it is a staple in their store and never goes on sale. He thought it not even worth it to take my number. Flash forward I would say literally a week definitely not more than two weeks I get an email stating the floor model is for sale. I run in on Monday to try and snag it and they have already sold it. The little guy thought he ought to twist the knife in a little deeper and inform me that the manager ended up giving the person who bought it a 30% discount instead of the stated 20%. I wanted to totally lose my mind, but part of me felt like these people are just so incapable that I should give them a break. I walked out without my bar that was still sitting there mind you waiting to be picked up. Now it’s Thursday and I get an email that bar is on sale online! Should b joyous except there is a $ 50 service charge and a $ 200 shipping charge. Called the customer care center and explained my sad sad story. The little fella on the line was not impressed and said they can’t wave any shipping. Totally unphased by my poor experience up to this point. I have thousands upon thousands of dollars spent there in the last 3 months or so. I am just shocked that they are not willing to make things right. At this point I would consider purchasing another bar from anywhere else and boycotting this company for all time. You can’t treat your customers like they are shopping at wal Mart and expect them to pay premium prices.

I like Pottery Barn products and I’ve purchased a lot of furnitures from the store.
But personel here are incredible slow, unfriendly, mean… If you do not have plenty of time and do not want to see grumpy old women, don’t go there! There is a guy that helped me with an order. He didn’t tell me the total price. I spent over an hour waiting at the counter… He suggested the options were not avalible. He also managed to screw up the price. Geee… I really don’t want to go back to THIS store. However, I think I will need to call their customer service to strighten this issue out. :-(
Hello~~ store manager? please work on this!
too bad one star is the lowest rating I can give.
I would rather to give them a minus 3 stars!!!

So much stuff in my home is from this store. I have a rug, coffee tables, linens, towels, vases, lamps, candles, hand lotion, and so much more all from this store. I enjoy feeling like I live in a Pottery Barn store at all time, I love it so much. You can find all the items I listed above and beyond what I even own. You can find affordable to expensive good-​quality items from here for the kitchen, living room, bedroom, and bathroom. Plus those extra details that don’t really belong in any category other than just ‘home.’ The only negative to Pottery Barn is that although there always seems to be around 10 people working at all times I don’t know if I’ve ever actually been greeted by an employee. But I can’t really fault them for this because they are always busy helping another customer. Once you go to make a purchase of your own the staff is always friendly and accommodating. Between Crate & Barrel and this store all my home decorating and necessities needs are met!

Not sure if anything has changed here, but the service still seems to be lacking. I was in here the other day looking around and no one greeted me, let alone offered me any assistance.

Product is good the personal is rude! They are snobbish and unhelpful. Laura and the manager were acting like I should know their store policies and what they are «willing» to do. Then come to find out they just didn’t want to do the return. The online staff said they could do a mailed credit for the product. So I came back and they are rude about that too. Do your job ladies!

Went to Alderwood location to see a desk I had viewed online. Customer service was excellent! One sales agent helped me review the options and go over delivery process. When some confusion arose over sizing, two other managers stepped in to help. My needs were very specific and my taste is very narrow, but my sales agent was very patient! We talked and she helped my wife with bedding while we waited for confirmation on drawer configurations. This two hour process would’ve driven most employees nuts. Karen Johnson was a gem! Professional, patient and friendly. A real asset to Pottery Barn.

Don’t normally shop at Pottery Barn but went there today to check out a jewelry box I saw online. I only saw the smaller version on display, so after some searching I asked the ladies at the register if they had it. There was no one else at the counter and two employees at the register. The employees, both older ladies, didn’t look at me once during this exchange. Literally. I could have been breakdancing and making faces at them and they would have had no idea. The one that spoke flipped through a catalog the entire time and the other one was fascinated by something behind the counter. I don’t know how you can work in customer service and suck so bad at customer service. Also, their products are crap.

Hideous customer service. I waited at the checkout counter for several minutes while an employee chatted with her co-​worker about what she did the weekend before. When I finally interrupted her and asked if she could help me, she rolled her eyes at me, as if DOING HER JOB was a huge inconvenience. When I asked if she would wrap the gift I was purchasing, something a sign immediately to her right said they would be happy to do, again she rolled her eyes. She half-​assed the wrapping job, failed to remove the price tag from the wrapped item, and then left the bow untied, telling me that she assumed I would want to wrap it my own way. if I had wanted to wrap the thing myself, why would I have asked her to do it for me? Good grief, it’s not like I asked her for a kidney. Will not shop here again.

The only redeeming fact to this store is the quality of the items sold there. The service leads so much to be desired. We recently built our dream house and used Pottery Barn for much of the new furnishings. The checkout process for ordering tales at least a half an hour. They seldom get the colors or orders correct. We have been back as many times for returns as we have for purchases. I would like to say that it is limited to just the Alder wood store, but our experience yesterday in the Pottery Barn kids at the U-​district was as bad. They have lost part of our order. I am done with this company.

I got fantastic customer service at this Pottery Barn today! I wanted 2 shelves, and they only had one in stock, so they ordered the other one for me. She was unsure if the order went through and wanted to make sure it did without taking up my time, so she called the service center after I’d left and then called my cell phone to confirm that my order was complete! Now that’s great service :).
My love for Pottery Barn is no secret as my entire house is covered in it. They have a great selection of home décor as long as you’re not on too strict of a budget. This store seems like a great one, I had no complaints!

My family and I are long time pottery barn customers. Doreen has always helped my family with every need for their home, and always creates a warm and inviting atmosphere. She is attentive, helpful, and just oh so sweet!
Maryann is also very helpful here, and has always been so sweet. These two employees really make the customers feel at home and at ease with larger purchases for their home.
Thanks again!

I just bought a an area rug at the Alderwood Store and both times I was in the store and will call I received excellant service and attention from everyone!

I forgot that Pottery Barn has a location in Alderwood since it is on the ‘outdoor’ portion of the mall and I don’t often park on that side of the mall.
I was more than thrilled to find it as I pulled in (I actually squealed). A good friend registered there and the items I wanted was backordered online for months. I had hopes that perhaps I could find it in store and then ship them myself.
This store isn’t as large of a location due to space. They carried some of everything but not like the U. Village location.
I was able to find the items which I wanted but not in the right size. I asked someone to help me locate a size or if they had any in the back.
I was told they had one of the items but not the other. I asked if she could check another location and she said she would gladly. However, she made me wait for 15 mins while she talked to another customer while they hmm’ed and hah’ed over a purchase before she even picked up the phone to call.
I was glad that she was able to locate the other item I needed but was a bit miffed that a $ 100 robe wasn’t worthy of her attention.
I’ve never shopped there personally prior to this and did not register there for my wedding. After seeing they do not offer free shipping on their website, I am glad I didn’t.