Finish Line 818

RUDE STAFF AT THE MOMENT. Got a pair of nikes here and they gave me two different sizes (didn’t realize till I got home). Came back to get the same size and they didn’t have it. Then they wanted to have an attitude with me. Nikes aren’t cheap and I had to settle for and ½ size to small, because they wouldn’t let me return. Staff was very condescending and not helpful.

Beware of this store. They do NOT stand behind their shoe brands. I bought a pair of Brooks Glycerin on Dec. 29, 2015. They are for everyday use. They have come apart already at the seam by the sole — NOT due to normal wear and tear.
Went in here this last Monday and talked with the «manager» a young woman who seems genuinely disinterested. She had to call another store and talk with a manager there about whether I could get another pair for $ 90 — which is what these shoes were. First she told me no, because that is just normal wear and tear.
I pointed out to this «Manager» that the issue is NOT normal wear and tear — and showed her what I was talking about. She called another store manager and this time came back and told me that since it was past their 45 day return period (what? — you’re telling me $ 90 shoes can only be returned for wear issues within 45 days, basically a month?) — then she changed her mind and said to go pick out the same priced shoe (she would have to check first which was funny because the exact same shoe is there at the exact same price).
After looking for probably 10 minutes (with no help from this person and there was no other people in this store) — found a pair. Oh, sorry, we don’t have that in your size. OK — found another pair. Oh, sorry, we don’t have that in your size. Scam going on here? I think so.
We left. Went to Nordstrom where you ARE assured that you will get your money’s worth.
Stay far away from this store. Unethical, cheaters, untrained people. Customer service? Hahahahahahahaha…

I came in to the store yesterday to find a pair of basketball shoes for my daughter. There were two young men and a young woman working. We were the only customers in the store.
After the young woman finished fixing her hair and make up in the mirror and checkin her phone, she finally said hi. I said hi and assumed she was coming to see if we needed help with anything (which I did) but no. She just turned around. So I had to get her attention and I asked for help. She knew nothing. I told her I needed basketball shoes, she pointed to the kids section and said «there are the kids shoes»
Yes that’s it. I asked if she could measure my daughters feet at least for an accurate size. She did. I picked out some shoes (by the way they only had 4 choices for her size) she went and checked. Turns out they had nothing in my daughters size. I asked if there were any women’s shoes that would work, she said «yeah probably they are over there» I go to look and didn’t see anything. So I waited for her to look our way again because her and the other empolyees were standing around talking about nothing… And a friend walked it and made a comment about how there is never anyone in the store and how they get paid to do nothing. Brought them all pretzels. She looked at me and I started talking to her … Trying to ask her a question but she ignored me completely to go laugh and talk with their friend that came in to visit.
So i went across the way to Footlocker and spent $ 100 bucks on shoes there. By the way, he was super helpful!
So please fire those kids and get real employees

I gotta give it up to this Finish Line. When it comes to commercial shoe retailers, most of them pretty much are the same. Whether Footlocker, Champs, Footaction (yes I realize these are all under the same company). You get in, get your gear, and get out. Not alot of personalization and aside from the moments of «would you like to buy some cleaner/​protectant/​insoles.» There isn’t alot of talk.
The staff at this store are always very personable and definitely take care of my needs when I’m pickin’ up a new pair.
For a true social experience when buying my kicks I’ll hit RPS or Goods, but when it comes to commercial shoe retailers… Finish Line at the Alderwood mall is definitely as good as it gets!
Cheers