FedEx Office Print & Ship Center

I can see why the reviews are so low. Plenty of employees, just lack of customer service at this location. :/

Update. Last 2 times I came here to pickup package, I had to wait forever while 2 employees are just standing around. They kept taking packages from people behind me who were dropping off.
After 15mins the new employee Mike, helped out.
No offense but the ladies here don’t do sh*#.

People know I’m not the nasty-​gram type. I have been a regular customer at this Kinkos for about three years.
is in my contacts. I print university stuff here, work stuff, art etc. No problems. However, I plan on today being the last time I come here. Today was just too much. There are plenty of other options.
Called 5pm, emailing a B&W, 11×14 brochure to be printed and tri-​folded. I was quoted 40 cents a page. I ordered 10. $ 4 plus tax, right?
I went to a family dinner, came back, bla, bla. Around 9pm I walked in and there was a lady ‘Megan’ who refused the 40 cents a page. Added all kinds of charges and ran the charges up to over $ 9. I said, no thanks.
In the end, she billed me 56 cents a page and refused to fold or be helpful at all. She became belligerent and waved a business card in my face and asked if I wanted to call the manager. The guy nearby, ‘Taylor’ did nothing as she screamed at a customer (me).
Brochures printed, I paid, easily folded them myself and left.
You don’t have to fold my papers. I am not even asking for customer service. All I ask is for some basic skills in dealing with the public. Megan could have said, ‘sorry, there was a miscommunication,’ ‘what can I do to help?’ or anything else. Instead, she charged forward and became furious.
Kinkos, you can fill your centers with expensive equipment, bring in more services, or anything you like. So long as your employees don’t have even basic people skills, I will not come to your centers. You lost a respectful, student who prints papers late night. An artist and a writer. This is a huge loss of business for your center.

NEVER GOING BACK! I went in to ship a pair of fleece pants in a store bought box (not a fedex box). I was told by a nasty, ugly, red head that my box was not strong enough to withstand their 100lb weight requirement (she preceded to try and crush my box with her hands). She wanted me to buy their box for $ 5.00. I said I would take my business elsewhere. I then headed over to the Everett Fed Ex and was greeted by a very nice young lady. My package was excepted with no worries. I will never return to the Lynnwood Fed Ex!

Outrageously expensive, and no breakdown of charges. To top it all off, they wouldn’t ship because they said box was too soft. So they had to add extra bubble wrap. Of course they charged for this service (4 dollars). The extra protection turned out to be two pieces of packing paper. Definitely not coming back to this location!

A little less expensive then the post office on SOME shipping. This staff is WORSE then the postal employes. Very rude, arrogant and slow. Never going back to this location.

I often ship my packages here since it’s near my house. However, anytime when I come, the lady probably is Filipino, she always made it hard for me, asking if my boxes were hard enough, blah blah, dont know why, but she seemed not like regular customer like me since I never used their shipping boxes. Not recommend this place.

I used this store only once, and it was a nice experience.

This place is outrageously expensive.
Avoid, avoid… avoid!
I rarely come here, but if I do, its because I need a single print of something.
To give an example of how outlandishly expensive this company is:
2500 two sided prints on 80# paper — $ 2,300
2500 two sided prints on 100# gloss (gotprint) — $ 208
Litereally 11x more expensive!
I’ve tried to give them my business many times, but they just keep coming up way too expensive.
Also, quality is subpar, I’ve had nothing but issues with the color quality, cut quality, and fold quality.
Staff is nice though.

I’m a senior who often use Kinko’s copying services for records, photos, etc. The associates are always patient and helpful. Often I notice their helping others, as well. Great service.

Very pleased with the pack and ship service they offer (bring it and they will put it in a box and ship it for you!) and the very professional and positive experience I had with Tiffanie.
I will always come back here to ship stuff out now after my experience. I also love that you don’t have to rush there during business hours to ship something out. They’re open ²⁴⁄₇!

Same issue as previous raters. Extremely rude woman receiving packages. Rejects your box if it is not brand new. I’ll never go here again. She has waisted too much of my time. She’ll do anything she can to tell you «no». If I were her boss, she’d be fired.
At UPS you pay a bit more, but they are always trying to find a way to tell you «yes». I’ve even had them come out of the store to help me carry packages in or come to hold the door open. That would NEVER happen at FEDEX.

Kinko’s Lynnwood
This is the third time going to this Kinko’s. Without a doubt, this is the most uneducated staff in both the technical & customer service realm I have ever dealt with. Every time I go to print something, they will not assist me until after the self-​service kiosk fails to do the job. Today, a single color print took this top notch staff a total of 20 minutes to produce, after I had already waisted 10 minutes proving the self-​service kiosk would indeed fail.
The managers only response to the problem was to blame my file, without even reviewing the situation first hand. She never even bothered to look at what I was trying to do. She wouldn’t even made eye contact with me while she spoke.
I will never go to this location again. This staff needs to be completely retrained from the bottom up to management on how to better run a Kinko’s. Take an example from the Kinko’s on Broadway in the Capito Hill neighborhood, they know how to provide quality customer service and the staff know how to operate the equipment.
Bottom line, this place needs a major overhaul. I believe the only reason they haven’t sunk is because it’s the only Kinko’s in the area.

Wow! I should have read the reviews before I went here! I was unlucky enough to have to use Fedex to return a pair of shoes (every other paid return I’ve had to make was through UPS and UPS rocks in comparison). When I arrive, a customer was being told she had to pay $ 3 for «filler» so her box didn’t rattle or she could drive home and repack the box. She finally stated she wanted to speak to the manager. The inept clerk helped me next. He took me box and proceeded to shake it as hard as he could. Yes, you could actually hear those rubber sandals rattling! He said, «same thing here. You need to repack these or pay for the filler.
Quite honestly, I don’t think this store gives a damn about items breaking. They have simply found a way to milk extra $$ out of customers with this «filler» scam. They state the policy is in place because they have no way of knowing what is in the box and if the contents could break (after they shake it to death). Well, let’s throw some logic in there. If they have to open the box to add their $ 3 filler, they see the content (in this case, rubber and canvas sandals). So, anyway, I took the package home and I’ll cram it with 50 tons of newspaper. I’m still forced to go to yet another FedEx store, but it won’t be that one. I’ll also let the shoe company know they’d be MUCH better off using UPS.

Ah, I’m a Convert (is that the right word?)
Last time I was in Kinko’s I was ready to smack someone. My husband was taking back a package that had been shipped to him. We simply slapped a return label on the original packaging it came in because my husband was told by his boss we didn’t need it anymore for his business. OK. Pretty straightforward. Until a team member at that location told us we had to buy packaging filling because the box was caved in a little bit.
Ok, hold up. You want me to open an item in its original condition to put packaging filling I paid for as the customer? Am I the only person it doesn’t make sense to? Needless to say we didn’t buy any, and I gave him the stink eye.
BUT I did have some mockup labels done yesterday and I have to say I was very pleased with the customers service AND the quality of the job. They were fast and efficient, greeted all the customers upon walking in, and I am very, very happy.
To top it off, this is not my first great experience with them. I’ve been in there a few times to use their laminating machines and I was always able to check out pretty quickly. I think from reading the other reviews
It’s really too bad about the opened and rejected boxes. My business deals with fedex and ups guys all day long so I know when a package works and when it doesn’t. Now granted, half of our business is shipping packages to customers, so we WOULD know better, and I have to say sometimes customers are just not as aware because they don’t ship 100 packages a day. Totally understandable — but it’s too bad because shipping is literally sometimes the bane of my existence.
This location is NOT the bane of my existence. I like it! Good job, guys!

Almost every single time I’ve come here, the boxes I’ve brought in have been rejected or opened up and questioned. One of the ladies at the front counter goes out of her way to be rude– she even left a customer she was with once to tell me she couldn’t take what I brought even though I was already being helped by someone else.
I totally understand they have to follow company policy, but she is SO snobby about it. My boss and two other people from my building have complained about the same lady there– even some of the FedEx drivers I’ve talked to have said they’ve heard complaints about her from all over the place.
I would love to give this place a better rating, but she ruins it for me and everyone at my work :(

Been coming into this location for the past year or so. Mainly I come here on the late nights when deadlines are crunched and I need to burn the midnight oil.
If you need printing done quick and easily, the woman named Vy is the person to go to! No joke she gets it done every time. She has been the only employee that I have had consistently good service from.
The last time I went in however, I did not have the greatest experience. I walked in around 7 or 8 with no other customers in sight. There were two male employees, Dylan and someone else working on a computer.
The man working on the computer gave me a half-​hearted hello and for the next 5 minutes I was ignored. Then I asked how I could print off a couple oversized B&W copies. He said he could take care of it.
I say «great» and mill around awkwardly as he goes to make a phone call. Ten minutes later he is off the phone and back on the computer working on a job. After another 5 minutes I approach the counter and he asks: «Do you need help?» WTF!!! :-/​
Total lack of customer service from this guy. The other employee Dylan picked up the ball but only to pass it to Vy who had just arrived to work. Vy had my docs printed in under a minute and as she was finishing Dylan asks her to do some big packaging job while he rings me up.
Both employees seemed like they just deferred any real work to Vy, pretty messed up. Even if they were at the end of their shift they were sluffin quite a bit.
Dylan rings me up and as I leave I realize he has overcharged me for the copies by over 200 percent!
Just go to Vy if you get the chance, if cashiering is too difficult then you know something’s up.

It’s a Kinko’s. I don’t even know why I need to pick a number of stars here. You’re going to have good days and bad days when you’re trying to print documents and do other mundane office-​task drudgery in a place you didn’t organize yourself.
But I will say I use the FedEx facility here a *ton*. I sell a ton of stuff on eBay and it seems like I am always trading parcels of this or that with somebody somewhere. And, to be sure, if you’re shipping domestically, FedEx Ground is definitely the way to go. Reliable enough and easily the cheapest of the major carriers.
So, anyway, I can vouch for the pleasantness of employees after taking a fairly large sample size of visits to their establishment. They don’t have to do much with me – usually, I print out the shipping labels online so I can save a few bucks. All they have to do is wave at you when you come in with boxes ready to go. They’ve helped me with packages plenty of times, too, though, and with a few print and copy jobs from time to time. Always nice enough people, always helpful enough, and that despite the place being kind of a dead-​end entry-​level job that isn’t gonna leave you feeling too stoked to go to work each day.
But what prompts this review – aside from the fact that I am total dork now about checking in every place I go, and am thus always prompted to write – is what brought me in today. And talking about what brought me in today is not really a review at all. It’s more of a random thought about how odd it is, the places we find ourselves when we end up really noticing we’re alive.
To explain this, I have to back up. This year, I lost a good friend. One of the good ones, and way too soon. And even though I am 100% confident that he knew I valued his friendship, I don’t think I knew myself – until he was gone – just how glad I’ve been to count him among my buddies.
I got a mail a few weeks ago from his last girlfriend, telling me the news. We talked about the loss for a while, and eventually I got around to asking her if she had any good photos of him. She sent me four, and I picked one. When he was alive, I never would have asked him for a picture of himself, and we never happened to end up in front of a camera together in the time we knew each other.
So I have a picture I like of the two of them together on a hike, and today I came to Kinko’s to print out a photo of my friend to hang on my wall in my office at home. I stood there tapping on the kiosk touchscreen, thinking about where life takes us, and the silly things we find ourselves doing when it really dawns on us that life is short, and we have precious little if we don’t have our friends. Here’s to you, James. Wherever you are, I hope you’re getting to listen to Bill Evans all the time.

This place blows.
I came here at 11:30pm to fax off some very very important documents. 14 pages in all. The previous day I was at the Bothell location, and it went by pretty quick.
I about lost it. First of all the fax machine wouldn’t work. I moved to another fax machine. I sent the first page…
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*15mins later* «Page Sent» message scrolls.
ok. patience is a virtue. I put page number 2 through the machine and…
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*15mins later* «Page Sent» message scrolls. I glance over at the employee and kindly ask her what the deal is. She gives me a dumb look and says «depends on where it is going.» and turns around. I say: «Its a 877 number so…» *ignores me*. WTF wtf wtf woman. I am paying $ 1.49 for my first page and $.99 for each page after and you can’t even help me out here? Get off facebook!
Page 3 is up, I put it through the machine and…
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*15mins later* «Page Sent» message scrolls.
Evaluator level 10…9.8…7 breathe. 6…5.
«Paper Jam. Check paper» message scrolls by. What in the flying fuck. I am holding the fax sheet in my hand– what could be jammed?! I ask for the employee to come over before I punt this piece of crap across the room. Evaluator 15…14…13…12…10…
«You are not going to like this. It cancelled your entire fax.» the Kinkos employee stares at me right before she turned on her heels and walked off. I am under a lot of pressure here lady, your job is to problem solve your machines.
«WHAT FUCKING YEAR IS THIS FAX MACHINE?!» I was so frustrated, so pissed off that I had been there an hour and half and she offered no help. No «sorry this thing is a piece of crap, can I recommend an alternative store», she was just rude and didn’t care. Couldn’t even tell me what year the fax machine was.
I go to the front counter and tell her to take all the charges off my card. and to double check that I wasn’t charged. She removed the charges and right before handing my card back said «Sorry our machine was too slow for you»
Am I on «What would you do?» with John Quiñones?!
The fax machine not only took hours and belongs in a museum, but it cancelled my hour and half of work ! It wasn’t JUST too slow for me. Any professional knows time is money, any professional that has time to sit there for hours to fax must be a lawyer who charges by the hour.
Kinkos of Lynnwood: You are a waste of time.
I left the store and went to QFC. One of the employees faxed off all 14 pages– FOR FREE in under 10mins.

It was 12:30am.
I needed stuff printed.
I came here.
But this place has everything I needed, the staff was super efficient, and I love the big paper cutter. Oh she was good about finding us the cheapest way to do everything, which was cool. That was either because she was asian or because we were asian. Or perhaps race has nothing to do with anything, ever.
That is all.