AT&T

Did not have what I needed but checked other stores in the area until they found the phone I wanted and sent me there … Thank you for your help and kindness!

Mike is the man to go to. He explained everything in full detail, went the extra mile and wrote on paper my monthly bill costs and he stayed 1 hour past his shift to be sure my mother and me were fully satisfied with everything. Give this man a raise!

Clean store with good customer service and friends employees waiting for you at the door. Today I encountered great customer service opening up another line and help with questions on my bill.

Went to the store as a angry Tmobile customer. Havent had service with them where I live at all. So I got on my boyfriends plan with ATT. I knew what I wanted and what I use most on phones. I told the sales men what I wanted. He listened, answered all my questions, and was super fast and helpful. He was also very good at cross selling. His name was Max at the Alderwood Mall store.

Wanted to get a phone wiped so we could give it away mike was grate and helpful. We just need a password Got the password Now beyene helped. Nice guy.

This location is incredibly unprofessional, rude, and unorganized! My mother ordered a new phone at this store while visiting for 2 weeks from another state. The purpose of this was to have me, her daughter, teach her how to use the iPhone. When her email notified her of its store arrival we went to pick it up and they said it wasn’t there yet, even though we were notified otherwise through shipment email. When we questioned the Manager Gordon he said the phone was returned to the Post Office because the AT&T employee did not write in the suite number when ordering the phone. Then Manager Gordon told us to call the Post Office and see if it had been shipped back to the headquarters first. He said if it’s still at the post office we, MY MOTEHR AND I, could pick it up there. We responded by stating this was his responsibility for the mess up so he should be the one calling the post office and picking it up not us, the customer. He said he would call and get back to us the following day. We heard nothing so we called to speak to him. He claimed he called and the Post Office and they didn’t pick up so he would try again later. A few hours later we showed up at his store and asked him about the progress. He said he tried but there was no answer so we asked him to try again while we were standing there. Low and behold the Post Office picked up the phone! They told Gordon the phone had been shipped back to the headquarters. He said he could order a new one and have it shipped to the store. But this would not work being my mother was leaving town in 3 days. It wouldn’t arrive soon enough. He said they do not keep 32gig iPhone 5C’s in store but they may have some in Oregon. Gordon said you can drive there and see. You’re a manager and this is your response? Manager Gordon said we could purchase the phone out of pocket from the Apple store. This obviously wouldn’t work because we wanted the discounted price through our AT&T account. Overall I am extremely disappointed with the service at this location. Manager Gordon did not act like a Manager. He did nothing to go above and beyond to satisfy the customer and wanted us to do all of the work. He offered no compensation and put for little effort to fix the situation. When asked if there was any way he could offer us a discount on anything to make up for his and the employees mistake he said no. I advise not going to this store or switching to Verizon!

1.5 star to be precise
Small place that is always very busy. I am not sure why the first reviewer got in the filter. She seams about right pointing at worst points of this place.
Customer service is a customer service. We are beyond of the century where we wait for for 30 minutes and then getting processed for another 30 minutes.
They could have more people helping for sure. I don’t know what administration is thinking. I am not even going there on holidays– waste of time.
After being a customer of AT&T for 6 years i think I should switch to the other store just because this place is too busy, no chairs to sit down, and some associates are not educated about what they are doing. I returned to this store twice because of their unexplained action that had not the best consequences.
I should admit some associates try their best.

Staff is always smile and cheers u up when u come in the store.
But waiting up to 30 minutes and then they told me you need to call AT&T services??. Sad.
I would hate to work in this place. Crowd of people in a very small place.
Always have to stand there for 30 –50 minutes for small things like correction in the account or getting a new sim card.
I was said; Hold tight. Really? there is a computer stands without use. And associate almost called me rude because i asked him to help me on that computer.
This place needs more associates.
They are always busy and after Iphone 5 came out it is away too crowd. Take your business somewhere else.
But I want to note some associates were helpful and nice to me.