Enterprise Rent-A-Car

I’m going to have to confuse the readers here because my experience with this Enterprise location (I’ve been a loyal renter since 2006) has been nothing but positive. It seems the other reviewers felt this location was terrible. But as a member of Enterprise’s Plus program I always receive great service and upgrades.
Further to that I’ve never encountered anything but quality and courtesy from the Sales Associates.
The only area where I can agree with another review is that the cars often do smell as though smokers have used them. I’ve encountered this same experience, however, with all Rental agencies I have used. It seems to me more aggressive and severe penalties need to be applied. But that’s an industry issue as a whole.
Overall I give this location high marks.

This place is the worst from location stand
point to CUSTOMER SERVICE.
They quickly took the reservation and I get a call asking all this information and that they
will pick me up in 30 minutes. Well that did not happen. I call back after 1:15 minutes to
find out that I was going to be picked up by another branch .
I smelled trouble and my hunch was correct.
They did not have a full size car. (I need a full size since I drive over 200 miles a day).
They try to squeeze me in a compact and then they will come by my house and exchange it by 7 PM.
Well that did not happen .
We go into Saturday with no follow up calls
or even a simple «SORRY FOR THE TROUBLE»
ZERO CUSTOMER SERVICE SKILLS, ZERO COMMUNICATION, ZERO FOLLOW
UP.
STAY AWAY FROM HERE
IF YOU NEED TO GO TO A ENTERPRISE
GO
TO
LODI ON ROUTE 46 WEST
THEY ARE GOOD !!!

Unilocal should have 0 rating, this place is not even worth of 1 rating.
I call this place since on website I could not find the detail about the pick up times and other info. for renting a car.
As soon as after enterprise auto answering machine, I guess one of receptionist pick up (didn’t even get her name) said «please hold» and put me in to hold. I was hold for about 5 min and other representative pick up than said «hello», I hesitate for 2 sec. I wasn’t sure it was auto answering or advertisement and say hello back but once again this guy put me in hold. At this time I was already annoyed by their customer service and thinking I should just hang up, then same guy pick up (he was talking to fast and vol. was so low I couldn’t catch his name.) and said «what you hold for?». Is this even English? Although, I was so mad at how they treat me at this moment I always had good experience with Enterprise before, so I asked my questions. However this representative attitude and tone of voice was ‘WHY DID YOU CALL HERE’ and when I ask question that I guess he need to check with system or he was busy with other thinks without even asking me for hold, he just put me in hold. This was my final straw, did not want any kind of business with them. I feel that if they are treating possible future customer like this way, what would happen if I have any problem with rent car or after return of car?
All that being said, I like Enterprise but I would never do any kind of business with this location in near future and will not recommend, no I will do total opposite, I will warn other people before they going this place.
I normally never leave any review on Unilocal but way they treat me was really bad experience and I really want others to know.

Make sure you thoroughly go over the contracts and what you’re signing up for…
I returned the car I have rented today and to my surprise my one time charge of $ 16.99 is now a daily charge. So from what I signed up for which was having my insurance cover everything is now a $ 350 bill the manager couldn’t do nothing about.
Not to mentioned the car I rented (2013 beetle) smelled like cigarettes even though they have no smoking stickers in the car. It was dirty inside and out .
So I’m basically paying a fee that’s equivalent for a brand new car monthly payment in the 15 days I had to drive this thing…
To think it was convenient going to them since they’re 5 mins away… HAH. Thiefs… won’t be coming back here again.
Whoever does use this location make sure you go over everything twice with the agent. They clearly don’t care about the condition of their cars or making the customer happy.