Merit Power Equipment Inc

I’ve been at this place when it was a real family business. This guy has been a grumpy old bag for years!!! He’ll hang up on you non stop, get a $ 200 bill for a part that costs $ 25. He used to be the only game in town. Now their is one in oceanside. I would drive to California before ever bringing a machine to him!

I have been working retail since the 70’s and was self employed for 20 years. I have learned from experience what good customer service means. I treat my customers the same way I would like to be treated if I am on the other side of the counter.
Apparently the owner of Merit never learned the first thing about good customer service. I have to give them credit for fixing my snowblower in a timely manner, I appreciated that. When I put my snowblower in I explained that the auger cable snapped and needed replacement. upon picking the machine up I asked if they tested the machine to see that it works the owner’s response was all you asked me was to replace the cable if you would like to take it out on the sidewalk and tested be my guest. He added I am not looking for any extra work right now. if I had such an independent attitude as he, I would have been out of business along time ago. I guess he can pull that off because he seems to be the only game in town.

I ordered a snow blower through a chain store with free delivery by Merit. When the snow blower arrived, I did not know how to operate the snow blower and the driver got it to run. Unfortunately I did not notice until after the driver left that the headlamp on the handlebars did not work and both reverse gears actually drove the blower forward. I called Merit and I was told by very unhappy individual that he was too busy to deal with me because he had snow blowers with «real problems» and I should call him back when he is less busy. I also informed the store i bought it from about this.

For years i avoided this place because of the horrible customer service and attitude of the owners, however i was forced to return back to the store after i received a lawn mower as a gift for fathers day that was purchased from this store. Well, i know now once again why i will not go back to this place. GF purchased me a brand new lawn mover for fathers day in May. This past weekend, it started smoking like crazy from everywhere and stalled. It would not start so i brought back my «brand new lawnmower». I called 3 days to check the status and was told, «we are really busy i will have to call you back» and then he promptly hung up the phone! Of course i never received a call back or did a receive a call when it was repaired! I happened to go check in on my repair. It was complete, the man said i know a lot of people want warranty, but this is not covered under warranty, it is routine maintenance. Hello, this was just purchased 3 months ago for $ 300. I questioned how often i should «maintain» and and how. The answer was «didn’t you receive a manual with the mower, you will have to read it». are you kidding me? do you have any clue about what you sell!!!
So, i huffed and puffed a few times but kept my mouth closed to avoid losing it and stooping down to his level. i paid $ 100 for a repair of a brand new mower. The guy could care less. As we try to keep business local for our vendors, you would expect at least a LITTLE bit extra customer service… this was NOT the case. actually it never was and my past thoughts are reconfirmed. NEVER AGAIN.