Lowe’s Home Improvement

So I was excited to see this place open up so close to home since other Lowes stores and the closest Home Depot from me are a bit of a haul. I’ll preface my review by saying that I have visited this store many times over the past few months as I consider myself a home project novice, but I attempt to do a lot myself. Of the three most recent visits I’ve had here, only one has been positive and that was an occasion to get a couple of house keys cut after having my locks changed. The gentleman who assisted me was very upbeat and helpful, not to mention quick when I went in to get duplicate keys made.
The tides have changed, however, since that visit. A couple of weeks ago I went in looking for some parts for a plantation shutter that needed to be replaced. I realized I was there on a Saturday afternoon and was more than happy to wait my turn as I encountered an employee in the blinds area. She was on the phone and I patiently waited for her to finish her conversation. When I asked her about the part I was looking for, she turned to me and advised they don’t sell parts only entire blind assemblies. So I, in turn, asked her if she knew where I could find someone who may sell parts or if she thought maybe Home Depot would sell these items, since she is an expert in blinds, I was assuming. She curtly advised me that she «doesn’t work at Home Depot.» I was a bit taken aback by her rude response and thanked her for her time upon which she smugly advised me to «Have a very nice day» before she picked up the phone again and resumed another phone call. I went to Home Depot down the road and was assisted by the most helpful gentleman in their blinds department, who didn’t have the part but was more than happy to give me a number to a manufacturer and another website where I could likely find what I was looking for.
My last interaction, that prompted me to finally write this review occurred yesterday. Over the weekend my at least 10 year old dryer stopped functioning. I did some research online and found a replacement Whirlpool dryer at Lowes, Home Depot, and Famous Tate all advertised online at the same price. I decided to try Lowes since it was closest to home. I arrived at the store around 10am when there were very few people in the store. There appeared to be two people in the appliance area, one of which was assisting another customer, and another who was behind the register/​desk. I walked around, found the model I wanted and was pleasantly surprised that it was $ 50 cheaper than what they had it listed for online. I tried to get the attention of the gentleman who was behind the register but by this time he had disappeared and was down another aisle talking to another employee, despite him having seen me standing in the aisle in front of him for at least 10 minutes. By this time the female in this department assisting the other customer had acknowledged me and was finishing up with the customer she was helping. When she finally asked what I needed she looked up the model I wanted and determined this store didn’t have any in stock and it would be 5 – 7 days before they had it available. I asked if they can try and locate one at another store and, if so, could it be delivered from that location to my home. She did confirm that the Bruce B Downs store had 3 in stock and tried to call over there. While she was on the phone, the other guy who works in this area who ignored me for at least 15 minutes prior, returned and asked if I needed help at this point. Once the associate helping me hung up the phone, she advised that she couldn’t get anyone on the phone, but that if I wanted it out of their stock I would have to go there and purchase it there or call them myself to secure it over the phone with a deposit. I was a bit taken back yet again as these are corporate stores, and they obviously have the ability to check stock at other stores, so why are they making customers run all over town trying to locate items for them to sell? Needless to say, I left and drove farther to the Bruce B Downs store and secured the dryer there and set up the delivery.
I don’t think it’s all Lowes stores as I have frequented many others, but the customer service at this location is truly lacking. If it was just one occasion, I’d be willing to call it a one off visit, but it seems every time I go in here and need assistance, no one is really willing to help nor do they care. Really makes me question if I will come back to this place or just bite the bullet and drive a bit further to the Home Depot down the road.

‘Love this Lowes! This is a relatively new location. It is very easy to access due to a new light on SR54 and a big parking lot. The store is large and well laid out but I want to highlight think the lawn and garden center — it really stands out from other stores! This area is very open and laid out with tons of ever changing plants and trees. The aisles are also nice and wide so much easier to navigate with carts than many places.
Great store!

I don’t think there’s such a thing as a bad Lowes location. It’s so well organized and it makes it a cinch to find anything you need. I prefer it to Home Depot hands down. The employees are great and always quick to help you tote stuff to your car. So thankful they got a store in Land O Lakes!

Stopped by here after picking up baseboards from another home improvement establishment to simply buy a small can of paint. Asked a male employee in the paint aisle for help to pick out a glossy white paint for these baseboards in which he replied «I have no idea what base A, B or C means, but this one would probably be good! You’re welcome beautiful» and handed me a random can of paint. Not feeling confident in his selection and also feeling like a typical female in a home improvement store, I stopped another female employee before paying at the register and asked for advice in which she replied «No way, this base won’t work! Go find something else». She didn’t walk me back to the paint section which was 10 feet away to find a new one, so I picked my own with high hopes and fingers crossed. Unhelpful. Keeping my receipt for potential return.

I love this location. The employees are great and they usually have what I’m looking for. Their selection of outdoor ceiling fans is terrible though.

Over 3 weeks in and over $ 8000 spent my kitchen has still not been finished by lowes. They have promised to fix it and they give a lot of calls saying that but it’s still not done. It’s purely lip service. Not too mention being disrespected by their customer service rep who made fun of my last name. Maybe at some point in the next month my kitchen will be put together. Until then I will just keep moving my way up their corporate ladder.

This lowes is by far the best with customer service. Dave the manager has always been around to help me with anything I need. He has alway been able to answer my questions or get me to the best person that can. I give this lowes 10 start if possible. It’s always clean and very neat. All the employees have a smile on their faces and are eager to make sure your finding everything ok.

This is a nice location, the workers are friendly and eager to help, and there is in-​store Wi-​Fi.