Livingston Animal and Avian Hospital

I have been going to Livingston since 2000. The care they have shown to all my animals has been outstanding. I have had 2 golden retrievers who hated vets. (Dragging down the hall hated) They seemed to enjoy going to these folks, never missed a tail wag. Most cats hate strangers, mine seemed to be amused and would just look at the doctor when shots were given. I can call to make appointmets give them my pets name and they know who we are.
As far as wait times. Most visits are great some I wait. Things happen. I would not want to think someone else’s pet got rushed for me to make «an appointment». The people are great and Bobo and JJ love visiting.

I had a pretty frustrating new customer experience here today. I made an appointment for a $ 13 wing clipping. They asked me to come in 15 min early to fill out paperwork. They didn’t take me back into the exam room until 15 min after our appt, so now I had been there for 30 min. They left me in the room for another 15 min. Then the dr came in and started doing all these things to our bird that did not involve clipping wings. As she started testing the bird’s poop I said, «uhm I’m here to get his wings clipped — I don’t know what you are doing but I hope it’s not going to cost me an arm and a leg.» To which the vet said, «ohhhh you want his wings clipped? Ok.» –_–
Then they left again for another 15 min. to test his poop. At this point we have been here for over an hour and still don’t have his wings clipped.
Finally we are done and I go to pay, and the front desk tells me I owe $ 50!!! I said, «whoa! wait a minute. I came here for a $ 13 wing clip– not an exam. This bird is just 11 weeks old — I had no reason to have an exam done and no one asked me if that’s what I wanted!» Thankfully the front desk person immediately said, «ok I’ll just take that off». So I ended up only paying $ 13. But man, if I had to pay $ 50 for an exam I didn’t agree to, in addition to being there FOREVER I would have lost it.
I arrived at 10:45, and didn’t leave until 12:30. That’s a really long time for a wing clipping.

I feel fortunate and thankful that I chose Livingston Animal and Avian Hospital to care for my pet. Several years ago when I was trying to decide which veterinarian to use I asked around and Livingston was mentioned more than once so I went with them even though it’s kind of a haul for me to get there. I’m glad I made that decision. Everyone from the vets to the techs to the staff is skilled, compassionate, and kind.
A while ago my pet was diagnosed with a condition that would eventually become terminal. It was pretty devastating when they broke the news to me. They gave me the choice of how I wanted to proceed. The options presented ranged from treatment there to some frankly «out there» options at other facilities. I don’t want to give the impression that they were pushing me to pick any of these. They just wanted to ensure that I had knowledge of every single way I could try and tackle the problem, which I appreciated. Because of his advanced age I went with an option that would be less harsh on him, but would still require a good number of vet visits. The goal was to try and give us more ‘quality time’ with him. You never want to say goodbye to a pet but at the same time I would never extend an animal’s suffering because of that. However, if I had the ability to maintain a good quality of life then I was more than willing to put in the time, money, and effort it took.
I’ve got well over a hundred visits here under my belt so if there’s anyone that can provide an outsider’s view of how they operate here it’s me. I’ve seen them handle emergencies that come in as well as them comforting people that had to leave without pet. I watched them foster two chihuahuas behind the office desk for months until a perfect home could be found for them. I saw them do the same with a cute Frenchie who had spent so much time tied up on concrete she had sores on her stomach. You can tell the people here are passionate about caring for animals.
I dealt with Dr. Kasaback and I was always impressed with how she handled the chaos that came with the whole situation. The same goes for the amazing technicians who help her with handling and treating the animals. For one procedure in particular when she told me the pros and some potentially very bad cons I changed my mind at the last minute and didn’t want to go through with it. She didn’t make me feel bad about my decision and just quickly adapted and continued on the path I wanted. I really appreciated her doing that.
As for my guy we kept him alive longer than I could have ever dreamed possible. He had a great quality of life for 90% of that time too. I’ll be forever grateful to Livingston Animal and Avian Hospital for that.

Been taking 4 of our dogs here over the past ten years. They have always been friendly and helpful. Always taking the time to answer our questions. They seem to have a large clientele in birds based on the bird noises behind the exam rooms. Adequate parking in both front and back of the facility.

They are so helpful and very friendly. They helped us understand what our pet (a sugar glider) needed.