Dunkin’ Donuts

I went tru the drive thru at Duncan donuts today. When I got home, I realized they did not give me an item I ordered, but they charged me for it so I know they heard my order correctly, and they stuffed 3 donuts with frosting into a small bag. The frosting was totallly gone on all of them… there were napkins stuffed on top of the bag and frosting from top donut was all over the napkins. I am disgusted with the service.

Food is fine. Typical DD — just what you would expect. Service inside is disorganized, slow and ungracious on top of it all. People walking around doing various tasks, no coordination or flow. Seems to be poor training and or management here.

The lady behind the counter was a bit rude, argued with me about the drink i ordered, asked if a bag was ok for my donuts but wouldn’t take no for an answer, and I had to peel the frosting off the paper and put it back on the donut after she jammed it in the bag. Once she got the drink right it was tasty and the donuts were very fresh.

This rating is for the staff that works there. Always very friendly! I go there a lot for a sweet tea and bagel and always tastes fresh. They do not let their bagels or donuts get old.

They are slow, their customer service is not really good. But they do have donuts.
When you get your order it will most likely be wrong however they will do their best to make it right and most times you keep whatever they gave you wrong the first time.
My experience was, I ordered a toasted blueberry bagel with butter, I received a blueberry muffin in the drive-​through.
I walked inside explain to the cashier what the problem was, the cashier said fine you wanted a blueberry muffin I replied no. Blueberry bagel. It rings up a blueberry muffin, I corrected him he changes the order and repeat back, You wanted a blueberry muffin. LOL after five minutes I receive my blueberry bagel with butter, it was not toasted there was a gob of butter that was laying want to thank God for microwaves

This store is always packed which is a testament in itself! It does not matter the time of day there is always steady traffic for bagels for breakfast or lunch. Later in the day, the ice cream crowd descends for the Baskin Robbins portion of the store. It is nice to be able to get a lunch sandwich from DD and a smoothie from BR in the same stop! Great ice cream cakes and specialty desserts as well. You will wait a bit, but its worth it. :-)
Do note that they just re-​routed the drive through line and it basically blocks access to the plaza from SR54 right by DD. If you are coming from SR54 just pass the first entrance and go in by Taco Bell so you can avoid the line. From the Collier Parkway side turn in by the credit union and thread your way through the parking lots to the side opposite the drive through line.

I swore I wouldn’t come back to any DD stores within the state but I stopped this morning for someone else and there is no change since the last time.
Every DD is graded on how quickly they move cars through the drive through so instead of focusing on good service in a quick way, they focus on the numbers which seems to be the case wherever you go.
If you order a breakfast sandwich and you’re the o my one in line, why do they make you park your car and wait for them to walk it out to you? So you didn’t have to break your average for getting the cat out of the drive through so you were still able to take your sweet time and not be held accountable.
I wouldn’t mind so much about waiting in a parking spot every once in a while if it didn’t happen to every car, every single time you go and the worst part is… If you wait that long, you would expect your breakfast sandwich to be cooked. The egg and cheese on a plain bagel that I dropped off to someone was I toasted with unmelted cheese on the egg. The same way I received it the last time that led to me deleting my dd rewards card and avoiding the entire chain for 3 months.
It was a very short reunion. I will not be going to dunkin donuts again in general.

HORRIBLE costumer service, they never wait on you, you’ll stand there for 15 minutes while they stand in the back and talk, the main manager lady took a LIT cigarette behind the counter, they roll their eyes and give extreme attitude if you even try to use your dunkin donuts rewards program. they’re RUDE and have a horrible horrible staff. More than half the staff will sit outside and visit with each other while one or two people stand inside and work. if I could give it 0 stars, I would.

Really happy with the service which has been extremely friendly in person. Not so much drive through but then again I had no clue what I wanted since it was my first time to a DD ever. That said they are delicious and fresh. The coffee is awesome and I’m ordering a cake today. So far great service except for the drive thru.
Pet peeve: Don’t ask me to pull up at any drive thru because your timer will get you wrote up and stop having friends drive thru to help you cheat your time!!! Drive thru service sucks when I have to get out of my car and come in to ask for sugar or napkins.
Orders a cake and was take. Great care of as I have some notice. I’m not sure why the other hateful reviews but maybe disgruntled ex employees.

Still didn’t bring back the rock and pop swirl. I’m disappointed not only as customer but a long time ice cream expert. Weak sauce

I don’t understand what the problem is with this Dunkin Donuts… I want to like them. I love DD in general, but this particular location just can never seem to get it right. Went there this morning to try again, ordered my usual Caramel Swirl Iced Latte, and paid. My coffee was horrible. They made my coffee with sour spoiled milk! This is not the first time they have done this. I have complained each time only to have another equally crappy drink made. Never again!

My sweet husband and I stopped by dunkin/​baskin robins for an ice cream cone after dinner and were disgusted to see a female employee grooming herself next to a full rack of donuts. Silly me I always thought that grooming of all types, but especially hair combing, should be regulated to the bathroom. Now you may be thinking that a teenager may not know any better and you may be right but this ponytail flipping pig was easily in her late fifties. Worse still was the twelve year old manager observing but completely ignoring this disgusting behavior. As a matter of fact, none of the employees were wearing hair nets of any kind. I know that dunkin is known for a variety of toppings on their donuts but dander and split ends are not on my menu. Please think twice before eating here.

Check your doughnuts! I’m waiting in line for ice cream Saturday night and in the back kitchen this braless elderly lady (gravity had not been kind) is flipping her hair and after about the 8^th or 9^th time I see her flip her hair near the rack of freshly made doughnuts I have to wonder what type of extra toppings are applied to thier doughnuts. Then it’s no surprise next when she pulls out a pack of cigarettes from the inside of her shirt (yuck) and heads to the exit for more doughnut flavorings. Just gross and unsanitary conditions.

Food/​Drinks–
Their new caramel coconut iced coffee is awesome! A must try! Definently cheaper then Starbucks, I can’t wait to go get the pumpkin iced and hot coffee! The wake up wraps are great for a little snack on the go. If you are wanting a big breakfast I would get the Turkey Sausage Sandwich (great flavor, a little spice to it too), or get the Bacon, Egg, and Cheese Bagel (juicy and fresh).
Store itself–
Not very fast and it takes a while to get food, if you are inside waiting. The drive thru is better. Inside, it can confuse you, when they are busy, sometimes they have the ice cream area open too, and all the staff behind the registers are yelling «Next person in line» which then everyone is looking around to see if they are being talked to or thinking «can i jump out of this long line to get faster service.» It just doesn’t seem like great crowd control.
All in all, food and coffee outweighs the craziness of the inside.

I don’t post much but sometimes I got to say something. This place is ok but the fresh donuts each day are kept in the back until they sell off all of the stale donuts to you and me. The whole Idea of dunkin donuts is to have fresh donuts, this place does not. That’s some whacked shit.

Always our go to stopping place on our way home from camping in the cold with the Boy Scouts. We welcome the DD sign and whip right into that drive thru for our lattes. Fast service, excellent coffee… what else could you ask for? AND it’s cheaper than Starbucks. Tried their dark chocolate latte with skim milk… yum!
This location also serves Baskin Robbins products.