Lucas Chrysler Jeep Dodge Ram

The sales rep Ralph Ruggiero was great. We leased a Grand Cherokee. He gave us a great deal and it went very smoothly.

If i can give a 0 star i would! They have the worst and slowest service in this area! I brought my car here couple days ago to get my car fix. They fixed it but when im about to pick up my car they broke my windshield! The mechanic tried to deny that he broke it but of course why i would complain it if i did it! I have integrity! So the representative said that they will get it fixed! But it will take couple days to get it done. So okay! I have the paitence to wait for it. And told me they will call me! Gave them couple days, no phone calls so finally decided to call them. So i made an appointment with them to get everything fix for the second time around. Its been 4 days since i brought my car to get my windshield fix and airbag done! Windshield was done. But the airbag NO! They told me when they diagnos my car it was the sensor! So okay get it done! Then now they will tell me there is another sensor thats broken!!! And they didnt inform me! They just ordered the part without letting the customer know! FYI PLEASE BE ADVICE! And dont assume that your customer can afford everything that you guys add on the original service!!! Never going back on this auto service!!!

I would 0 stars if i could. By far the WORST service dept I have ever had the misfortune of dealing with. They have NEVER fixed a problem on the first try and often order the wrong parts. I have been dealing with the same issue for 2 months now. Parts dept and the Service dept dont even talk to each other when parts are ordered or come in. Either the employees dont care or are incompetent. Today (a Friday) I call at 5pm to get the status of my truck repair (which i was told was would be done this afternoon) only to be told the technicians are gone for the day and it won’t be ready for pick-​up until Monday. Nobody even called to tell me that I would be without a vehicle all weekend and I wasn’t even offered a rental! STEER CLEAR OF THIS SERVICE DEPARTMENT!

Great price for a new truck and very fair trade in value. No high pressure sales. And best of all didn’t waste my time playing games. Very easy process. See Brian Maugeri he’s straight, to the point and will treat you right.

Went to buy a new Ram today, and left empty handed. Negotiating my trade in was actually fair for once, however their rebate/​discounts started to disappear for one reason or another. Advertised price of just under 47K turned into 50K quick!
Just sell the vehicle for what you advertise — buyer beware.

Nice dealership, friendly staff and very knowledgeable. They had the exact jeep I wanted in stock and it’s gorgeous. Brian, our salesman knew everything about the jeep. He was very helpful and showed us all the features and how they work. This was one of the best car dealership experiences I have had.

I wish I had read these reviews before I bought a dodge dart from this ‘establishment’ in April 2014. They refuse to assist me in getting a problem with my car resolved. Do not think of going to this place if you want a dealer that stands behind their product. After writing this review I will be contacting channel 3 news. Make sure to look for the report.

Not quite sure where all these terrible reviews are coming from. Obviously not due to the sales department. I had my eye on a particular car on their lot for some time and just decided to go in and inquire about it last week. I went in on a Thursday and drove away with the car that Saturday. Frank was great! He really helped me through the process of trading my older vehicle for a newer one. He gave great advice and helped me out of what i discovered to be a terrible situation into an awesome one. I love my new car and will definitely be referring family and friends to Frank Dudley at Lucas Chrysler Jeep Dodge Ram in Lumberton!

Horrid, horrible, horrific service and incompetent repair!!! Avoid at all cost, your car will leave with more issues than before!!!

As Charles Barkley would put it, «terble just terble.» Went there twice, should’ve learned from my first experience there not to go again. Experience #1: My cousin and I went car shopping and were approached by a heavy set man who was sweating as if he just ran a marathon. He proceeded to talk to us as if he was trying to hustle some fake jewelry on us on canal st in Manhattan. Once we finished with his un professionalism we thought the next salesman would be more professional. Wrong! My cousin and I sat in the front of the charger my cousin was about to purchase and the salesman is in the back texting someone not paying attention at all while we’re asking him questions about the car. But wait there’s more!!! Before we found out about cherry hill jeep Chrysler dodge, my wife and I would take out cars to Lucas for servicing. The first time we went we experienced some unprofessionalism nothing to bad just seemed like the customer rep didn’t have a lot of knowledge of what type of maintenance we needed. We decided to give them another chance and regretted it. This time they didn’t honor a coupon that was from them, the service rep was rude and un knowledgable, I witnessed shady business when an elderly lady in my opinion was over priced for something and it seemed as if they were trying to persuade her to spend money on extra work that more than likely wasn’t needed. I would’ve given this place a 0 star rating if I could. Horrible!

Unprofessional and shady! We took both of our vehicles to this location for oil changes and to fix the rear trunk door on our Jeep Commander. We had savings certificates from Mopar and for whatever reason they could not be honored for the services. The service representatives were unfriendly and uninterested. We saw a very disturbing interaction between an older woman and a rep regarding how much service was being done to her vehicle and why it was not covered under her extended warranty, even their cashier was asking why the services were not covered. There was a lot of hmmming and ummming and the answer was, «It’s something else». It was very disturbing. We went a second time to give the business a second chance but it had not got any better. We expect the prices to be a little higher because it is going to the dealership but the quotes we were given and heard given to the other customers were unreasonable. The location was not clean or inviting and neither were the employees and their business practices and ethics seem less than aboveboard.

very inconsiderate !!! they unload their vehicles between 3 am and 7 am and wake up their neighbors and refuse to stop the procedure. they also use outdoor speakers to page employees so we hear showroom line 1, parts line 2, etc 6 days a week. this is 2012 and there are many other methods that could be used to contact their employees. we will never buy a car there. there are laws about noise pollution before 7 am which we may need to get enforced.