Lucas Chevrolet

best dealership anywhere, you will not get better treatment or a better deal anywhere!

Had a good experience here. My salesperson Glenn McNally was very nice, no pressure. They didn’t have the car I saw online but I left later that day with a better model. Everyone was nice, the dealership was clean.

GOD AWFUL nightmare! Gave me a truck to test drive over the weekend then they charged those miles to my lease. Im paying for them? I sat in the lobby almost 5 hours trying to pay for it and they kept telling me they were short staffed. Finally after making me late for work they let me go. The truck was filthy dirty and when I complained I was told they do not have professional detail people at this dealership. The truck was also making noises. I said I didn’t want the truck, the GM Tom assured me they would fix it until it was right. A brand new truck? I brought it in to be serviced, they claimed it was an evap tube hitting the firewall. The noise persists to this day. A few months later there was a thumping in the gas tank. No one could hear that either. The noises continued, but I was the only one who could hear them. I was treated like a girl who didn’t know what she was talking about. Driving down the turnpike my Bluetooth was picking up other conversations in passing cars. Onstar told me it was a vehicle issue and connected me to General Motors. I told them all the issues I’d been having and she apologized. She tried to help me the best she could, but told me it needed service. I told her I had a better chance of having lunch with the president. You see, while Lucas was investing my hard earned money into their new multi million dollar showroom, I was having difficulties just getting an oil change. She offered to get me an apt and over a week and a half she couldn’t get through to them either. I walked in to get an apt several times and was told things like they are short staffed due to summer vacation or they are too busy to take me because of recalls. She offered to get me an apt at a dealership in Burlington, but that was the best she could do. I called corporate Chevy to express my frustrations and they called a few weeks later and got me an apt. I took the car in and explained all of the issues to the service dept AGAIN including the new tech issues. They asked if I was waiting for the car and I told them I would come back for it later that day. When I was finished running errands and still hadn’t heard from them I called. They closed and NEVER TOLD ME! Kept my truck and left me stranded with no ride, never offered a loaner, nothing! I was furious. I called and spoke to multiple people who told me if I could get there by 7 I could have it back. Get there without a car? I went in the next day and was told that my car is over its factory warranty and they won’t honor repairs without Chevys consent. They told me they ordered a part for the truck, but never said why. They let me take the truck and leave. I decided to get my oil changed while I was in N Jersey. That Chevy dealer was polite, caring, concerned, NOTHING like Lucas. I asked them to look over the truck while it was on the lift and give me an estimate for any work. It was estimated over $ 1,000 of work, but Lucas didn’t think there was anything wrong with it. I called corp Chevy and they told me I had to have it services at my dealership of purchase if I already requested they fix the issue. They never bothered to fix anything and the last time I called they informed me there was no records of service for anything, but oil changes on my vehicle. So they took the car, but never entered it into the system? I guess they didn’t want to get in trouble or they never really tried to service it. A few weeks ago on the way home from work my truck broke down at 2am on the side of the road. You know, the brand new 2013 truck that they kept telling me there was nothing wrong with it. I had to have it towed to the dealership. The next day I hadn’t heard, so I called. They told me they were waiting on a part and it would be ready that afternoon. No one had ever called to discuss the work it needed, no one ever called to see if I needed a loaner car. Nothing. I got a phone call the day after I was told it would be ready. When I did I was told it was ready, but they recommended a ton more services that they suggested be purchased. I don’t even trust them to handle what they did since they don’t need to have my consent apparently. Finally I’m told I had faulty fuel injectors. I’m told they make hundreds of thousands of them and some are bound to not work. I happened to get them. As if that makes up for the 2 years of aggravation? 2 years of thousands of dollars of wasted gas just dumping uncontrollably into my engine? No concern for my safety, no apologies. I go to pick up my truck and I’m laughed at for going to Dodge which is where they WERE servicing everything during construction. A man walks me to Chevy and as he walks me to the cashier he says I’m there to «pick up my truck and I’m out for blood». What? I never raised my voice or got angry and you humiliate me in front of the staff? I wasn’t charged for the repair since it was a factory issue, but they didn’t wash it, apologize-​nothing. That man was the service mgr Bob! Lucas is a dump!

My husband went here and had a bad sales experience and went to another Chevrolet to buy his car, but said that their service department was pretty good. After reading the other reviews as well, I was nervous to take it in today, but this was the closest Chevy I felt comfortable driving to. However, I was presently surprised! I had a 10:30 appointment and arrived around 10:05 and they took me in early and the service center staff was friendly. I came in because my car was making a squeaking noise when I drove anywhere from 55 – 65 mph, and it comes and goes so I wasn’t sure if it would make the noise when I took it in. It took them about an hour and a half to find out what was wrong, but finally they came out and said the hubcap and spindle were loose. They fixed it up for me, and I didn’t even have to pay. I would rate them a 3.5÷4 and I would probably come back here for a regular tune-​up as well.

My family has been dealing with Lucas Chevrolet for years. Nothing but great experiences, including my recent Camaro purchase. The Internet manager, Chris Hurff, had everything set up and ready to go before I ever stepped foot in the dealership. Upon arrival, I had the pleasure of meeting Chris. He introduced me to Ryan Gainey, who took me on a test drive and processed the sale. I cant say enough about either one of these gentleman. They made the entire experience enjoyable. I love my new Camaro! Good luck in the new building! I look forward to seeing it when its completed. Thanks again guys!

I don’t know about the other posters problems, but I have never experienced anything but very good service and low pressure sales. When I bought my Silverado and needed to add step rails to assist me in getting into my truck; the rails came a day late and they were backed up with GM based problems, they gave me a car to use until the repairs were complete. But they did not give me some crappy used car; they gave me a top of the line 2014 Chevy Impala!
Regarding service and sales I am surprised that they are coping as well as they are. Considering they are sharing the service facilities with Jeep/​Chrysler they are doing quite well. The new building will be up soon and I expect that they will be even better.
Something that needs explaining. I had a 2009 Silverado with the Stabilitrack, poor engine power, etc. When I asked why they were so busy at times, they explained how corporate problems occur. When GM has a recall repair all the dealerships get overloaded besides their regular maintenance work. Also recalls/​repairs occur after the customers start having problems because the notices go out later to customers and dealers. Lastly my Silverado problem was a problem with the 5.3 EFS engine. The oil was not getting to specific cylinders with no warning from the dash info system. Even changing the engine was not a fix.
Happy to say I traded it in at Lucas and bought the same truck but the 2014 version, with a new engine and interior/​exterior. I am very happy with it and Lucas is doing a splendid job keeping me happy!

This dealership is awesome! Even during construction has helped me with my vehicle, and had my vehicle finished in a timely manner! Amazing customer service as always! Can’t wait to see how their new showroom will turn out!

It was a pleasure shopping for a new vehicle at Lucas. Frank Dudley answered all of my questions and was very professional. I highly recommend both Frank and Lucas Dodge.

They sold me a car it’s a broken engine head. I had it for less than two weeks when it left me stranded in the highway. It was really dangerous to sell somebody a car that they knew was broken. They also lied about the car and did not disclosed a known accident also. The warranty cover the engine fix, but the car was damage with so many issues after that I just ended up loosing money and getting a new car from a decent dealer.

What an awful experience. The sales guy was very inconsiderate and wasted our time. He let us sit there for three hours with lie after lie. The place is very disorganized. Hope your experience is better than I had. The guy Ronnie was trying to find keys he never found. Then he would say the guy is 6 miles away with the keys and the other excuse was every used car does not work.

DO NOT GO HERE. Bought a used car here… they added hidden fees into my payments. Also, the vehicle i wad trading in wasn’t even in my name (i was the co-​signer) and they added the difference between what the owner owed & the trade in value to the car i was buying from them.
Unfortunately, i realized all of this after buying it. The car dealers, especially Tom, were extremely unprofessional and literally ARGUED and said rude remarks to me.
Fortunately i got out from under the car… purchased the same car from a dealer who actually treated me like a paying customer. Save yourself a lot of time and aggravation.,.stay far away from this place.

I didn’t buy my Chevy Avalanche here, so this review is about the service department. I cannot stress enough how inept the service is or how I always feel they are trying to rip me off. They never wanted to fix issues that were covered by my full warranty, only the things that weren’t. They always forgot to call when parts came in, and always seemed to suggest costly repairs when they weren’t necessary.
But here’s my worst experience yet: I brought my vehicle in to have the door moldings replaced for the 4^th time and to diagnose a problem with the stabilitrack system error messages. When i picked it up the moldings were put on poorly and need to be done again. As for the other issue I was told I their diagnostic computer determined I needed a new transmission, a new ebs system, and other work. The estimate was about $ 7000.00. I took it to another local Chevy dealer and using the diagnostic computer they determined it was the the purge solenoid from the error code. They changed it for under $ 500 and the problem was solved.
The employees are always polite but the experience at the end is always offensive.

Lucas Chevrolet is the place to buy a car from! I was so happy and pleased with the purchase of my vehicle from them all the way from the start of the test drive down to the paper work! They even let me take the car home over night just to make sure i wanted the car. And they did what they could to get me the payment i wanted and also gave me a good trade offer more then most would have. I would recommend them to anyone! They have earned my business for my future purchases and i am sure they could find me any car of my choice to!

I just wanted to take the time out to recognize the sales group at Lucas Chevy, Ronnie Iezzi especially. Long story short I was pretty much stuck with a car that was giving me an obscene amount of issues over the course of the two years I owned it. Somehow magically I had some good luck come across me and I was introduced to Ronnie in sales. At this point I wanted to get rid of the car I owned and get into a newer car. He took the time to listen to me and learn what I was looking for. He didn’t push me into buying anything, or try any sales pitches on me. He didn’t even pressure me with «numbers» until I knew what I wanted and I said I was ready. I can’t even express in words how thankful I am for all that was done. It took a little time to find what I wanted, but when I found the perfect car I was happy. Due to the issues I was having and all that I went through they paid off my trade in so I had no negative equity roll over, and they were even able to give me a great deal on the price of the new car. Ronnie, Joe, and Doug were all a helping hand there the night I finally signed the papers and turned my keys in to the car from hell. They all worked together and made sure I was taken care of, and once again I thank you guys so much. I know they may have just been doing their job, but they don’t realize how great they really were, and how much they stand out from all other dealerships and «car salesmen»; here you are guaranteed an honest person and an honest deal. I LOVE the car I am in now. Even though I had a bad experience with a car made by GM, I cannot hold that against the company as a whole. Not everything is perfect, but one thing I can say is they did NOT lose me as a consumer due to the AMAZING crew at Lucas Chevy. Everyone there was so polite and professional, but yet treated me like family and that’s what I loved most. Ronnie really is a great asset to this company, and he is the reason I am a PROUD owner of another GM product. Thanks again Ronnie!!!