25Twenty

I LOVE it there. I’ve only lived here since August of 2015 but so far, I’ve received immediate attention from maintenance when I’ve put in work orders, the staff is friendly and seems to be happy to see you when you come to the office. They do what they can to help. The amenities are nice and the gym and game room are open ²⁴⁄₇. One thing I might recommend is heating the pool — it sucks when the pool is 60 degrees in September, when you can still swim if it’s still warm, but that’s about it. The walls are thin but if you call the CA on call for a noise complaint, they shut them up within 15 minutes. The office is always clean and always smells nice and is very welcoming and inviting. They have a lot of resident appreciation events that make me feel like they care and want to bond with us. The maintenance works hard every day to fix work orders — with priority. They’ll fix washing machines and fridges first and people are always complaining that they haven’t «replaced their light bulb yet» or they haven’t «replaced their smoke detector battery yet.» They have priorities people! A few of the reviews I’ve read have been complaints about stuff that the staff/​management/​maintenance has no control over — like stains on the floor or broken gates or parked cars getting towed? First of all, stains are past residents’ faults! Not theirs! Second, the gates being broken are due to ignorant residents — they don’t care to take care of the complex. I’ve actually seen a guy put his foot up to the door and JERK the other one open… that’s not how it works. Third, it’s in the lease contract that if you park in a spot that either isn’t yours, or said you can be towed, YOU WILL BE TOWED. This is common sense. I feel bad for the staff/​management/​maintenance because most of the other reviews do them no justice. They’re good people and they really do try hard to please the residents but it doesn’t help when they don’t have any respect for the staff or any common sense. I’ve had a pleasant experience living at 25Twenty and I would recommend it to any one of my friends that seem interested! GREAT place to live. Not to mention it’s across the street from campus and the stadium and it only takes like 10 minutes to walk to class (depending on where your class is). I’ve missed the bus before and still made it because they have a skybridge that crosses the Marsha Sharp Freeway. It’s really convenient to go home between classes if you’re hungry or need to print a paper or something. Overall, awesome apartment complex. I love living here!

Surprised that I’m paying a significant up charge for terrible service. There’s an over incompetence with management. It’s not my responsibility to follow up two or three times on every issue. Took over a month for issues with my apartment to be resolved. Management has let the gym issues unresolved for over a month. They blame residents for breaking plates and blame their hired workers for incomplete jobs. They don’t enforce the pet policy there’s poop all over the building. They take no responsibility for their actions and don’t try to provide a pleasant experience for residents. Never wrote a bad review for an apartment complex but this was much needed…

Don’t let the appearance and nice amenities fool you! It did me. Nothing but a bunch of ignorant clowns run this place. Not willing to help you out one bit. My AC was messed up for almost 3 months (April-​June) and was told to my face that I was operating the AC incorrectly. How? Because I set it to 71 degrees. You’re better off living next door in the chick fil a dumpster. This place is terrible.

DO NOT LIVE HERE! They do nothing but lie to you and tell you what you want to hear. I’ve been harassed by these morons so much I actually had to file a police report for assault after being hurt because the Assistant GM pushed my door open and knocked me into another door when I said she couldn’t come into my unit because I was sick. Don’t think you’ll have any privacy because there is none. Their «roomate match» form is a crock of crap. The roomates I have gotten have been the complete opposite of what I am. Management called my family racist before I even moved in and has harassed me every single day ever since. Giving me fines for nothing, not thinking twice about valid complaints I have. I had to call the Lubbock police once because their «cleaning crew» looked like people who were on work release from prison, banged on my door, covered my peephole so I couldn’t see who it was, kicked my door, jiggled my handle etc. They do the absolute bare minimum to stay open. The fire extinguishers are always missing and the glass is all over the floor. They claim pets aren’t allowed yet there is always dog poop in the hallway and stairwells, vomit in the hallways and stairwells that isn’t cleaned up. Blood stains on the walls/​broken beer bottles/​trash etc everywhere. The trash rooms look like a landfill and the smell is so bad I gag every time I walk past it. Fans are always broken and barely hanging from the ceiling. The doors that lead outside are always broken and since we are right across from the ghetto of lubbock no wonder why we have so many break ins in the unsecure parking garage. NO place no park for your visitors because the spoiled brats that live here take them all instead of parking in the garage which is free for residents. So unless your visitors are ok with paying 5 – 10 bucks every time they come over then dont plan on having guests. The «cool» amenities they promise you all close when the front office closes at 5. I have never seen one person at the HUGE pool they have because even in the dead heat of august the water is still 60 degrees. As much money these people make on profit from the rooms (which arent even remotely worth 700 dollars a month) HEAT YOUR DAMN POOL. Don’t let these people fool you its no more than an oversized dorm room. You are treated like you are 5 years old and If you have 1 single thing in the common area they yell at you so if you are coming from an apartment you are screwed unless you fork out more money per month on a storage shed. The walls are PAPER THIN. I have heard my neighbors flush the toilet, sneeze, even have sex. Maintenance takes FOREVER to respond to your requests my washer broke and my clothes were sitting in dirty water for 4 days after calling every single day and getting some idiot who never called in my problem I finally told them if they aren’t up here in 30 minutes I would get an outside plumber that THEY would pay for… safe to say they finally came up. After fixing my washer the maintenance guy told me «don’t let that happen again» like the reason their cheap shitty appliances break is somehow MY fault. I’ve been walked in on when I was in the shower because they have NO respect for privacy and just barge in your room whenever the hell they want without giving notices and after they leave the neglect to lock the door. The internet NEVER works so I have to go off the 3G on my phone which racks up my phone bill every month. The hallways reek of puke and weed. And somehow theres loopholes in the law so they get away with everything. I honestly have no idea how this place is still in business. Theres plenty of places in Lubbock to live that are nicer and don’t cost as much. DO NOT LIVE AT 25TWENTY!!!

Don’t be fooled by the pretty pool and amenities… this place is not worth it! After a horrendous move-​in experience to a filthy apartment, I didn’t think it could get any worse. But when my girls returned from spring break to find that maintenance had been in their apartment and took a «you know what» in the toilet but did not flush, as well as opening some of their pills and knocking them all over the floor, I knew I had to write this review. Do not spend your money here! The extras you are paying for (community printers, media room, coffee bar, etc.) rarely are in working condition and if your cellphone service is through AT&T your phones will not work here. You can find better in Lubbock for less money and aggravation.

This is a terrible place to live. It’s cost is too high for the Lubbock area. With a contract with the garbage service, Sudden Link, 25Twenty is a bad option for living.