Lannan Mazda

Bryce was a very nice guy, and was very hands off throughout the test drive and offer phase. I didn’t end up buying here because I got a better offer elsewhere that just edged them out. I would have preferred to buy the car from him but the budget didn’t allow for it.

I bought a ’13 MX-​5 from them and the sales experience and price were pretty good. I recently needed extensive work done to the car (long, ugly story) and they were very accommodating. I had some custom parts that needed to be replaced and there were huge delays getting those in. Paul in the service department worked with me to make sure the car was well cared for and finished promptly as soon as the parts got in. Very knowledgeable guy and easy to work with… consistently called with updates at the repair progressed.
The car was not in great shape when it went in, but is driving perfectly now… I was nervous about the amount of work being done and whether the car would come back the same, but so far I haven’t noticed any ill effects at all.
Very good experience working with a dealer. I have had both positive and negative experiences having dealers do work on my cars in the past, but this one was very positive. I would not hesitate to bring the car back to them again.

I recently bought a 2015 Mazda 6 from Sam Gordon at Lannon. Everything went smoothly from start to finish. Sam was friendly, knowledgeable, not at all pushy, and gave me a reasonable price that was $ 200 lower than a competitor right from the start. When I requested a manual transmission in a specific color, he got it for me without any pressure to buy the car they had on the lot instead, and he held it until I could get in a few days later. There were no surprise charges, no bait and switch on the interest rate for financing. Based on my experiences with other dealers, I kept waiting for a nasty surprise, but I never got one. I was very happy with Sam, Barbara, and everyone else I met at Lannan. They really seem to take customer satisfaction seriously. And I absolutely love the car.

Beyond terrible service at this place. My boyfriend and I went to check out the new CX –5 after researching it for a few weeks. We found the dealer to be less than knowledgeable about the vehicle, during the test drive correcting him on more than half of his stats was rather embarrassing but whatever, it drove nicely.
Luckily (for them) the car sold itself so it was easy enough to look beyond the not so impressive service right off the bat. About 2 days after taking the car home, we noticed that the driver’s side seat had a rip in the back. Since this was a brand new car, you’d think that the dealership would be not only embarrassed, but completely accommodating to get the seat fixed ASAP.
To our dismay, it took 2 weeks of calling them nonstop, being hung up on and ignored until finally they agreed to take the car in and fix it on the spot. Lannan Mazda of Lowell is no hop, skip, and a jump away from where we live. so as long as they were willing to fix it on the spot, it was worth the 45 minute commute out there. Upon arrival, the person whom we spoke to on the phone was conveniently not in yet, so they were unable to start working on the car because apparently communication between employees at this business is not a priority.
HOORAY, so now the wait begins for a rental car from Enterprise. Two hours later, the drive to work in a disgusting, dirty rental car with an almost empty gas tank seems like the best thing about the day. Trusty Lannan Mazda promises to call once the car is complete «some time in the early afternoon» so we can drive all the way back out there, return the car at Enterprise, and then get a ride over to the dealership.
Fast forward 4.5 hours and it’s now 3:30pm with no word from them. Since they don’t have the best track record at getting back to us, we call ourselves to check in. Sure enough, the car is done and ready to be picked up. Rush hour traffic isn’t necessarily their fault, but sitting in it for an extra hour certainly doesn’t help their case when they were supposed to have it done much earlier.
Anyways, moral of the story — buy your Mazda anywhere else.

I worked with Sam to find a Mazda3 with their cool new engine that get amazing gas mileage. I found him to be super knowledgeable and felt absolutely no pressure even though I spent a ton of time with him. I decided to take a bit more time so I could put down a larger down payment and he was super cool about it. After several high pressure salesmen at other local dealers, I found Sam to be refreshing. Between his great attitude and Mazda’s great engine (the gas mileage is unreal), I will definitely be back to buy.