Oxmoor Hyundai

This is my 3^rd purchase from Oxmoor Hyundai. Doug Wolford was our salesperson and he did a great job of answering any questions. Also, the ladies in the title office have been a great help.

I referred my friend to Oxmoor Hyundai after he had tried several attempts at trying to purchase a Hyundai in St.louis. Paul the Mgr. and salesman Tyrone were great best experience once again plus perfect price. The finance person Troy was wonderful explaining everything never hurrying us along and he customized the extras to fit Dan’s needs not trying to just sell add ons!
Big love to all these wonderful people Paul Osborne you making purchasing a car a walk in the park!!! I will always buy my cars here because they have integrity and that is a very rare quality to find in the car industry.

Wish I could give a review less than one star. We took our 2010 Hyundai Sonata in to get the XM radio fixed, the AC/​Heat was broken, and there was a small knob missing for one of the seat adjusters on the drivers side. So this review is more for the service department.
Four days after we dropped it off (wanting to get it fixed within two days) called to see why it was taking so long. Got someone on the phone who did not know what they were doing. Turns out they were holding on to it because they were trying to maybe get one specific part for the XM antenna. But they claimed the other problems were fixed, so we picked it up the next day.
None of the problems were fixed AND the interior was trashed. They had knocked some of my belongings I had left (expecting the repair to take maybe two days max), running some papers I had. There was trash left behind, and even damage to the interior cloth, with a big old stain on some of the carpet. Oil (I think) EVERYWHERE.
Not to mention, they had changed my set radio stations, altered some other settings on my car, and it even seems like they had gone through the car, because they had ‘found’ something that must’ve been ‘stuck under the seat’.
Never going to get my car fixed there ever again.

I can only rate the service department here because I bought a car at another Hyundai dealership, but perhaps that is a review of the sales department itself. I live in Louisville and choose to drive an hour to Lexington to get a reasonable price. The quotes I was getting from Oxmoor were absurd.
But I digress. When I purchased my Hyundai, I got an extended warranty that included some complimentary oil change vouchers good at any dealership. But no, Oxmoor does not accept these. The reason why? They can’t be bothered to simply mail in the vouchers to be refunded by Hyundai. Perhaps it is petty payback by Oxmoor for buying at another dealership, I don’t know. I sure as heck won’t be buying from Oxmoor any time soon and I’m even contemplating leaving Hyundai for not enforcing this prepaid maintenance that I was promised would work at any dealership.

I have been buying cars for 40 years and have never dealt with such sleazy, dishonest people. They pulled every trick in the «nightmare car dealer book». Don’t for a second consider buying anything from them.

The worst example of a car dealership. Dealerships are always rated below politicians for trust and these idiots are a shining example of why that is.
It started with the sales guys giving us a used car to test drive that he said had 6,000 miles but actually had 39,000. After a number of conversations with different people, we then looked at a new car which was represented as a 2014 model car. When I asked for a written offer with a description of the options, the sheet showed the car was a 2013 left over. When I brought that to the sales guy’s attention, he said it «was no big deal» because the 2013 and 2014 models were really the same.
This is the short version of a much longer story in which most of what we were told by the dealership was untrue. Their lies were so consistent that it appears the deceit is part of how they do business.
We really wanted a Tuscan so we called the Hyundai dealership in Lexington. They were great to work with — and we never had to go to Lexington. We agreed on the model and equipment and price and they delivered the car to Louisville 2 days later! Clear evidence that dealerships don’t have to lie to be successful.

Was quoted a price on an Accent and thought everything was a done deal. Came in and they pulled the whole «bait-​and-​switch» and would not give us the car we agreed to online. They said the person who quoted the online price made a mistake and they tried to sell us a lessor car for that price but not the car we agreed to online. We left and won’t come back.