Ken Towery’s Tire & Autocare

This location is amazing! I went to a Ken Towerys in saint Mathews a day before because I had a nail in my tire, an hour later they told me it didn’t penetrate and I didn’t need it patched. The next morning I get up get in my car and I can’t get out of my parking lot. My tire was so low it was bending the rim on my wheel. I called that location and let them know and their response was «well if you can get it here we can try to fix it.» I was livid I couldn’t get to work because of their mistake, how could I get to their shop. Luck I have AAA to tow my car but I wasn’t going to their location. They acted like they were annoyed that I need to come back in. So I told the tow truck to visit this location, and it was a great. I was at work but my boyfriend went with my car. He said they were much nicer than the Saint Mathews location and even faster. They didn’t charge me because the Saint Mathews location made the mistake. I hate dealing with car issues so when I heard it was free I was so relieved. I will be going back to this location for any other car needs.

This place is awful. I had an appt to get four new tires put in on Monday. However, I was sick and couldn’t make it in. So I called to reschedule and he said they didn’t have an opening until Friday. Well, I’m going out of town at 10 am and the man told me I would be in and and out in 30 minutes. So I get here Friday morning and apparently I’m NOT on the reservation list. The guy said it would take hours to put them on. Horrible customer service! Very rude!

tire blew out, i had paid 60 for the road hazard warranty on two tires. they charged me 31 to put the new tire on, so in the end, my hot shot road hazard coverage still ended up costing me about $ 91, in order for me to get the new tire under this road hazard warranty, if you’re ok with paying that …
nice and apologetic about it taking two hours to put the tire on though

Noticed a squeaking from my front driver’s side tire after getting the CV Joints, Ball Joints, Steering Knuckle Bearings, and Engine Mounts replaced on my car with my dad. Driving the 3 hours back home wasn’t so much an option so I called these guys since they’re right down the road from my apartment.
They got my car into the garage and up to check out in a matter of about 10 minutes. Walked over to the nearby Starbucks, grabbed a coffee, came back, and 20 minutes later they let me know it was just a slightly bent Backing Plate and they bent it back into place. Was all set to get back out on the road squeak free. I will definitely be revisiting in a week or two for my next oil change and be checking with them next I need tires. Great customer service, very friendly, prompt, and they spoke to me like an actual human (us ladies don’t get that at some shops) so it was a great experience!