Came in as a walk in, waited 20 minutes as the 2 staff that were present were busy, that’s fine! My turn came up, and I sat down, and as she started asking what I’d like done, I told her just a trim, but be warned my hair curls when washed so it’ll become shorter when dry. She said, «Oh you want a wash?» That’s extra, since when do you have to pay $ 5 for a shampoo plus $ 15 for a cut?! If you’re going to drop $ 25+ go to another place. Personally, I went to Fantastic Sams on Hurstbourne. *They give Military Specials, Give you a free cut on your birthday, Give you coupons if you’re a new customer, have $ 10.99 specials on tuesday and the shampoo is included. So for $ 12.99 I got a great cut, shampoo, condition, and styling products.