Four Points by Sheraton Louisville Airport

The hotel lobby looks nice and so do the rooms. The hotel isn’t very sound proof, even though the front desk clerk told us that they recently sound proofed the hotel. I typically wear eye plugs to bed but I could hear noises even with ear plugs in. It is on a busy road so you can hear traffic. It’s by the airport so you can hear the planes flying over the hotel. There was a high school basketball and volleyball tournament in town the days that I was there. Even though the hotel knew our group was there for business, they put our rooms next to the high school team’s rooms. Why wouldn’t they put all of us that were there for a conference by each other on another floor instead of mixing us in with noisy teenagers? The high schoolers were out in the hall running around and being noisy late into the night.
The towels reeked of bleach. No fan in the bathroom so the bathroom gets very steamy and hot. There must be something wrong with the plumbing… The toilet had a hard time flushing and the shower filled up like a bath and didn’t drain well.
The staff were very friendly and helpful so that’s why I am giving the hotel 2 stars. But I would not recommend staying there based on my experience.

I was in town for a convention at the nearby fairgrounds and my company had this listed as a preferred location. The rate was a little high, but it was close to my convention and I figured the hotel would be pretty decent. I ended up only staying one night of my planned six. The rooms are pretty small, but have a fridge and microwave. My room wasn’t very clean and I found a few things dirty. I went to turn on my air conditioner and there was a dirty Q tip in the vent right next to the control panel. There are two sets of blinds, one that’s translucent and the other is supposed to block light. The one that was supposed to block light let plenty of light in and the outside light that lights up the front of the hotel also lit up my room all night. The bed wasn’t very comfortable. The soap and shampoo in the shower come from little wall dispensers. The bright part of my stay was the bar and restaurant that was in the lobby. I had better of liked it because there wasn’t anything else around. My company also had rates at a nicer hotel that was downtown with many more restaurants around, included breakfast, and had a shuttle to my convention for about $ 20 more a night. I couldn’t help but move out.

Room sink wouldn’t drain. Priced at $ 269 way overpriced. Staff is courteous. Bar food was lame and overpriced with non caring waiter. Shuttle is nice. Room a little dated. Only soap is in a shower mounted container. Would come back if priced better. I think they tried.

The good: The hotel is close to the airport, and the shuttle runs on demand. The staff are very friendly and professional. The lobby is nicely appointed. The fitness room is decently equipped. The rooms are large, and have a fridge and microwave. The bed is comfortable and the towels are decently soft.
The bad: The furnishings have a rather old, austere and beaten up look to them. The bedroom had no curtains, just a window shade, so sleeping after sunrise was impossible. Lots of black marks and scars on the yellow walls. I pulled out the night table to find an outlet, and found an empty soda can and a sandwich wrapper. This makes me wonder about how thorough the rest of the maid service must be. The soap and shampoo are in wall-​mounted containers that could easily be opened and tampered with. The toilet didn’t flush thoroughly. Overall, the room has a 1970’s kind of depressing feel to it. Two stars mostly due to the trash behind the night table and general sadness of the furnishings.

We didn’t end up staying here because quite frankly, we are extremely picky. We told them that we were picky and wanted to switch rooms, they switched us but we were still not satisfied (there is nothing wrong with the hotel or rooms, we just are difficult people when it comes to rooms due to how often we travel) so after another call to the front desk they let us cancel our room without having to pay a dime!
This is after they let us have an extremely early check in. AMAZING CUSTOMER SERVICE, if you want that then this is the place for you. Super close to the airport and they have a shuttle!
It’s cheap too. Join SPG for an even better rate, they treat their SPG members like gold :)

Currently staying in the hotel for one night on business, in a one bedroom suite on the Starwood Preferred floor. At first glance, the room seemed older, but nice enough. However, there are several issues. The room is very dimly lit. There are two TV’s, but only one remote. The microwave is barely perched on top of the fridge, and not even plugged in. The shampoo and body wash are in dispensers on the wall of the shower that anyone can open and add whatever they want. The shades on the windows are quite difficult to locate and operate. On the plus side, the room is clean and the bed is comfortable.
I went to the hotel bar/​restaurant for dinner and ordered a chicken sandwich without tomatoes. Took 45 minutes to arrive, was cold and had tomatoes… Then I didn’t see the waiter again for 20 minutes. No checking to see if the food was satisfactory. All he gave was a mumbling «sorry».
These issues could be overlooked at your typical roadside motel, but I’m paying $ 160 per night to stay at a nicer place in an area where there are much cheaper options. This property definitely does not meet what I typically expect from Starwood properties, and I will not be back.

This is a mediocre considering the price. One could say «it may be four points but it’s not four seasons».
The good: big room, Easy to do Yoga, Comfy bed, nice people, smoke free.
Areas needing improvement: stayed on top floor suite but did not have refrigerator, only had one slow elevator, no balcony, only one bar of soap per room, no extra towels.
Tip: We were given room 602. It doesn’t exist, nor do the chocolate chip cookies for their guests. Rumor has it, a new mgt company started the same night we stayed their. Hopefully improvement are fotlrthcoming.

I think the bottom line here is I haven’t been disappointed at all. The lady at checkin was very nice and happy to be there. We also had a problem that was just my ignorance at the time that they handled nicely. (The ac has a thermostat on the wall not just the machine under the window)
The room. It’s fantastic. Very clean. Very roomy. Everything is sharp and taken care of. The shower has a shower caddy with soap, shampoo and conditioner. The bed was comfortable and beat my bed at home.
We never tried the restaurant down stairs but met a couple that were happy that they did.
If it fits your budget Four Points is well worth it and you’ll feel you at home. Only slightly better.

The front desk associate was very friendly upon check-​in. It was a convenient location off of the expressway, with an Arby’s right next door, and a starbucks not too far away. The only complaint is that the pool was not very large, and it was cold in June…

For the cost of this hotel, I was hoping for better. I’ve had much better for much less in downtown Louisville. It’s not a bad place, it’ just seems overpriced in my opinion for what it offers.
The rooms are very dimly lit. Not all the channels listed on the TV option sheet work here (I asked the desk, they said it was probably because of the storm, even though it wasn’t raining and it didn’t work for going on at least 24 hours now). There is no free breakfast. Staff was nice, but it wasn’t the same for sure as when you check in to a really nice place (which is what I expected for the price).
I’m not an easy sleeper, so the fact that I can’t pull the shades across and there’s a glow through the window despite shutting everything I can shut is disappointing, especially because I’m facing all the lights outside. There are no microwaves or fridges in the room and I don’t think my bed is all that comfortable. I would say the average Holiday Inn Express bed is much better. So, it wouldn’t be my first choice. My one significant positive would be that they have a free shuttle to the airport and back.

One thing I have noticed about Louisville is the lack of Starwood properties. Yea, I could go across the river to stay at a Sheraton, but why in the hell would I do that? If I cross the river, I am going to the casino, and staying there– for FREE. Heads up– there will an Aloft property opening in November 2015 Downtown Louisville for all you Starwood fans.
As of now, this is the only Starwood property in Louisville proper. I usually stay in different hotels when I come to KY, but this trip was different. I needed three beds and I didn’t feel like spending a fortune (since it was a weeknight).
Thankfully at the last minute, I got a prepaid rate for 2 queen beds and a sofa bed «suite» for only $ 143 ($ 166 after tax). Include parking and internet, you really can’t beat that.
We checked in around 11PM, and I was thinking one thing: how were the planes going to be that night? What planes may you ask? All of the UPS planes launching to their respective cities in the middle of the night. Believe it or not, I didn’t hear any. With that being said, this is a great location if you need to be by the airport.
The lobby was clean, modern, and had a stylin fireplace. There was even a pool. Believe it or not, this was my first visit at a Four Points, so I did not know what to expect in terms of amenities, etc.
We got room 317, which was in the heart of the hotel. Right next to elevator as well. Again, I did not hear the elevator once. I also noticed that in lieu of hanging a «do not disturb» sign, they used a lighting system– which is cool because some times those pain in the asses fall off or conveniently disappear.
When walking in, I noticed the lights were bright, the room was clean, and it was filled with artwork of local landmarks– I liked that. Since it was a «suite», it did include an extra tv, and a refrigerator. The 2 rooms were separated by the bathroom.
I did notice that Four Points has its own brand of «clean» amenities, but I did not research into detail. The shower had the large dispensers in lieu of the small toiletries. However, there was soap and lotion at the sink. Kudos to the sink– t was nice and deep– I hate going to places when you can’t fit your fucking hands between the porcelain and the faucet because they are trying to be «contemporary».
One down side I noticed that there was not any USB chargers on the desk. I did find a loophole though– each tv had its own USB connection, but in order for it to work, the tv did have to be on. It ended up charging my phone, I will take it!
There was room service as well, it was not 24 hours though. I did not utilize it. There were a bunch of snacks and goodies you could buy in the lobby. Each floor did have its own laundry facility and drink machine. Hell, I even saw a glass bottle in one of the vending machines!
I had a tough time sleeping at first, but that was fault. I ended up able to get some sleep later on. 4 pillows on each bed was nice– the bed was nice– no frills, no bs. Just a plush bed.
For the type of hotel and my needs at the time, this place came in with the clutch. Granted it wasn’t downtown but I wasn’t here on this trip to go there, either. I will give the place a solid 4.5 stars.

This is just my experience, the hotel was easy to find and close to the airport. It’s about the same as most other Sheraton hotels, clean rooms, modern appliances, free wifi. There is an Arby’s right next door so good for meat eaters. I have no complaints.

Staff is friendly and the room was pretty clean. However there was not a refrigerator or microwave in the room which was advertised, room service food was so so, and the fire alarm went off several times… And the drinking cups were dirty.

Flight got cancelled and was stranded in Louisville. They picked us up right away. Great rooms with friendly service. We got a buy one beer get one free coupon and it was wednesday so we received a free local beer on top of that. We needed it!
Then they rolled out free barbecue for everyone in the bar! That was pretty awesome! Next time I’m in Louisville I’ll be coming here.