South Bay Towing

5 star for Marcus but –1 star for Louis.
I call American Express for a tow they call South Bay for me.
Shows up for a tow 1.5 hrs late. I went to run an errand. He calls me yelling about how the garbage truck left my bin in front of the car.
Won’t move 1 rolling garbage Cart and screams at me to say not his job. Ok so I call my mother who is at home to walk down and Move it. She is walking back and he is yelling at her to move faster. Then realizing that the car has a jack next to it, he screams at my mother again to move the jack now at this point my 70 year old mother is totally freaked out and goes inside the house to call me. In anger he drives off screaming call someone else.
I call American Express again and they call South Bay again, but this time Marcus shows up what a difference nice fellow with a good attitude able to move the car in 5 min.
5 stars.
South Bay please hire more Marcus’s as Luis will kill your business.

Marcus was awesome. My family lives up in the mountains and had the worst time getting someone to come up when my car broke down at home… Probably because insurance companies low ball them and they are to afraid of getting stuck. My dad met him at a lower area and made sure he could come up no problem. Was really nice and understanding. He made it easy on all of us! Car was jacked up within 10 minutes! Marcus knew what he was doing and we trusted him to take care of my car. So be sure to give gratitude because the man deserves a big tip!

SLOW DOWN!!! Watched you guys race up and down University Avenue — your neighborhood. Clearly your drivers have no regard for the community around and it’s safety, just here for the $. There are families with young children, walkers, cyclists and the road is narrow enough.

Zero stars! My tire blew, I’m sitting on the side of the highway for an hour and a half with my daughter. My insurance agency called them and they agreed to come tow me, I called to confirm that they were in fact coming, considering I have been waiting this long. They then refused to come out to me unless I paid an extra $ 75. If I didn’t call I would have been sitting on the freeway for who knows how long. Over all a horrible experience and will never bother giving them my money. Rude workers also.

Luis was great. My car was dead at my home. Came within the hour and was able to jump my car. I thought I needed it towed but I guess I didn’t. He did his job!

I was parked in a vacant lot, in Los Gatos; Easter Sunday afternoon.
Several families with children, coolers, chairs… you get it… were also parked and took their picnics to Vasona. A south bay tow driver came into the lot and told me I had to leave. I’m the lucky one, as I drove out he was loading cars and towing them! WHY would someone do that. As a long time resident of LG, I know how awful the parking can be, I also know that lot is ALWAYS empty… So I ask, what harm to have allowed those cars to be parked their on a beautiful Easter Sunday. I hope that SB towing is happy because they have ruined many people’s day.

My mother’s car wouldn’t start so she arranged for roadside assistance through her insurance company — GEICO. She was given a time by which South Bay Towing would come.
Thirty minutes after that time, I called South Bay Towing to find out if anyone was coming. I was told someone would be there in 15 minutes. After thirty more minutes — one hour after the «no later than» time, I had to call GEICO to get a status. They finally arrived and all it took was a jump start. The driver was courteous and did a quick job (worth two stars).
I can understand that work sometimes backs up because one job took longer than expected, but I can’t understand why a company who wants to stay in business wouldn’t simply call to inform a customer who is waiting for them to arrive that they will be late. We will not choose to use South Bay Towing in the future.

My truck was towed on Sunday night. I retrieved it on Monday afternoon. I asked for a copy of payments, and they said the receipt was already in the safe, so, out of luck, but rest assured it would be emailed to me by day’s end.
Well as of Tuesday no receipt was received, and even better they drove over a bolt which I now need to have removed and patched. Every time I call to inquire as to the 2 items I’m advised to call back in 30 minutes «because the lady isn’t here yet». I wish I had her work schedule as she never seems to be there. As of 3:30 yesterday I was told to call back tomorrow, at 8:00 and of course she isn’t in yet.
I’ll be escalating this.

Zero Stars. First of all I was unlawfully towed with no way to dispute it. Terrible communication between their dispatch and drivers. I was quoted $ 180 total to pick my car up the next morning after being towed. Went there first thing in the morning at 8 oclock and nobody was even there and I had to wait 45 minutes before they came. Then when the guy Luis showed up, he told me it was going to be $ 280 because they charge $ 200 an HOUR and then came up with some bullshit story as to why the price increased. Car is also making noises and doing weird things after I picked it up. These people are a bunch of crooks and thieves. STAY AWAY.

I am giving them one star because of the horrible customer services I got today. I was rear ended and my car flipped the night before thanksgiving so I had a lot of stuff in my car and the man who towed my car was so understanding and kind and I wish I knew his name. When I went to empty my car since it was totaled and I probably wouldn’t see it again the man Luis was so rude and didn’t show an ounce of consideration, and wasn’t even at least nice in the way he spoke to us. I know he is tow truck drive but he should still have knowledge of costumer service skills. After such a traumatic event and having to deal with so many issues because of a careless driver, that is the last way you want to be treated.

Zero stars. My car was stolen, and got towed to a different towing yard. I called my insurance to get my car towed home. I gave them the address to the tow company and said my car is IN FRONT of the towing yard along the street. They dispatched this company out to my location, and said they will be there within hour. After an hour had passed, I called to see the status of the tow truck. They said another 40 mins, because I said my car was inside the tow yard, and they would have to pay to remove it. After telling the clearly stupid operator, I said it was in front and not inside, she has the nerve tell me «Do you want me to take a screen shot and show you?»
I told her if there was a problem all along, why didn’t they call me and tell ask me? Why did they wait for me to call them? She said, «You know what, you’re right» and hung up the phone on me.
Classy.

I would give this towing company ZERO star if I could! My car got crushed in a car accident, and the police helped me call them to tow my car to a body shop. Through the phone, they quoted me a total of $ 200; however, after I sat in their truck while we were heading to the body shop, the driver, Luis, said that I need to pay them $ 200 PER HOUR, and the time started count from the moment I called! He took more than an hour to come, I don’t see the reason why I should pay for his inefficiency. And even though the body shop is only 4 miles away (took less than 15 minutes to arrive), Luis counted it as another hour, which means that I need to pay $ 400 in total! Are you kidding? Not just their lies, I’m also very disappointed at their attitude. When I questioned Luis about the high service fee, he answered RUDELY. He even tried to sell me his girlfriend’s used car, and tried to convince me to give them 5 stars on Unilocal in the end! This company is totally ridiculous. Wish I could have checked the comments here before I called them.

Don’t count on them. They lie, they are rude and they have no respect for your time. They had me waited for over 2 hours, they didn’t show up when I called to follow up, they said we came the road was too narrow to come in (they forgot that my car was broken down in Costco parking lot and had no narrow road to begin with). To top it off, they lied again and said they called me and I didn’t pick up the phone (another lie, you will pick up the phone while you are waiting for the tow truck and if they called which they didn’t I should have had missed call and they could leave a message), imagine they do it to you right now that your car is broken down and you are waiting desperately that your car needs to be towed. If you call them be prepared to listen to lie and wait for ever. BE SAFE AND SATY AWAY FROM THEM.

After giving what turned out to be the wrong location, Luiz graciously worked past his usual times and helped tow my car to a safe location from the side of the freeway. Thank you for the tow!

Don’t count on South Bay Towing to help you if you are stuck. They were 20 minutes later than their 45 minute estimate. When they arrived they went to the wrong parking lot. When I called and told Angelica where I was she told me that I have them the wrong location. I told her that I was in the Lowes parking lot
I waved the driver down and he told me that I gave the dispatcher attitude and drove away and left me stranded. Don’t ever trust them to help you out

I had no issues this morning when I called my insurance, State Farm, to have this company dispatched so early. Marcus was the driver to arrive at 5 – 10 minutes over the 45 minute expected wait time. He was professional and friendly and first proceeded to jump start my vehicle since I am most likely experiencing battery issues :(my car started and he was able to tow me from my home on the West side of SJ to Blossom Valley where my mechanic is… Excellent in my opinion! Also throughout the whole drive he was also pleasant and making conversation which makes him more personable. As for the other Unilocalers, I have no idea what or who came to their «rescue» but all I did was call South Bay Towing to assist them in correctly locating me so they didn’t drive by my home and delay my waiting time. Even when I called the office around 45 minutes in, the lady answering (I didn’t get her name) was very professional but she was multitasking because I could here her communicating with other drivers through dispatch which made the phone call noisy but I had patience and was calm during my distressing time. So I can relate to others on here but a little patience goes along way. Besides you catch more flies with honey than vinegar right? ;) Thanks Marcus and South Bay Towing for the awesome service!

If I could give them 0 stars I would! I have been waiting 4hours for their tow to arrive! I didn’t receive any updates, I had to call them each time, and each time I was on the phone with them they each told me an hour later. At 1pm they tried to tell me that there were crazy amounts of traffic — I’ve lived in the Bay Area for years now, and I know this is nonsense (barring any accidents), but I checked traffic reports and everything was running smoothly. I just called them 5minutes ago and they said it would take another hour to get here.
Will never recommend this place to anyone!

WORST TOWING COMPANY ON EARTH. Do not EVER rely on services from the BS company. I’ve been waiting for more than an hour getting scorched from the hot sun in the middle of the damn freeway to find out that the dude driving the truck can’t assist me because I’m not in his area. WHY didn’t they notify me in the first place instead of keeping me waiting for so damn long. I TOLD YA’LL MY DAMN LOCATION IN YHE FIRST PLACE. Fxck this piece of crap company, I hope they go out of business and lose their jobs forever

Car wouldn’t start so I called my insurance’s roadside assistance service. They hooked me up with South Bay Towing who said they’d be there in 45 minutes.
45 minutes passed. An hour passed. An hour and 15 minutes passed and still no tow truck in the horizon. I called South Bay to ask what’s going on and they said that they would be there in 20 minutes! And that’s 30 minutes passed their promised 45 minutes!
The truck eventually arrived 1.5 hours instead after 45 minutes. The driver was very nice and efficient. Try to start the car and when couldn’t, quickly loaded my car and towed it to the repair shop. I’m giving 2 stars just for the driver otherwise it would be 0 stars. Even if the truck is late for whatever reason, you have my cell phone number — call me and let me know, don’t just leave me out there wondering if you ever gonna show up!

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