Insight Imaging – Los Gatos MRI

Sucks that it’s takes 2 ½ hours to get a scan. No one said it was going to take this long.

I would not recommend using this office. They said they took my insurance and let me to believe that it was all covered but didn’t let me know until after my appointment that I had to pay a deductible of 300 dollars. I was a little taken aback, they said they should’ve called but didn’t…Still I paid since I assumed they knew what they were talking about
THEN I check my claims history a month later for another matter and found out that my insurance paid for the entire thing and I was reported to have paid $ 0. I call the billing office. First the woman on the phone tells me I should called my insurance super rudely before even looking into my case. Then when I tell her its a problem on her side, she makes it super hard for me, and finally then she checks and says that they’re suppose to refund me. I ask her when I’m suppose to see the refund since it’s been a month, and she tells me with attitude that she has no idea. When I push she says maybe 2 weeks but she really doesn’t know. Okay so your billing, but you have no idea when I’ll get refunded a month after I paid you? Bullshit.
I suspect they’d have kept my money if I hadn’t caught it and are just now going to start the refund process. I also suspect based on the unfriendly attitude of the woman on the phone, that I may have to keep making phone calls to them to make sure I see this money.
The woman on the phone also told me that someone should have told me that I might have a refund coming, when I complained that this was incredibly sketchy and misleading. When I said no one did that, she said that it should be on the paper I signed when I paid. That did not happen either.
I’ll likely need more MRIs in the future, but no way in hell am I going back to this place. I understand people make mistakes, but having rude billing people who don’t apologize and try to put the fault back on you for something that’s shady and clearly their fault is not acceptable.

I just wasted 2 hours of my morning to find out that poorly trained person scheduled me to a different MRI machine even though I asked for several times to have the same machine I had before.

Front desk was helpful and efficient. They sent me a text to remind me. BUT once I got into the patient area one of their employees was having a phone conversation that was so loud it was ridiculous. I probably could have stolen this woman’s ID because she was talking to her insurance company and reading off her insurance number and talking about her medications. She was obviously angry and was taking it out on the person on the other end. Get a grip. I’m hoping she was off the clock, otherwise she was doing a lot of personal business on company time. Seriously so unprofessional especially in a medical setting. Deal with your personal stuff on your own time or at least close the door so patients don’t have to listen.

I scheduled an MRI here after another MRI office I was referred to left me on hold for 10 minutes and transferred me to a few extensions where I was again placed on hold. My appointment was scheduled for 7:00 am. The front office was friendly and helpful. The technician was good at explaining everything. I took one star off because the inside looks a bit like a dungeon and they have misc. office items stacked up in office space, so a few of the areas look like «junk» rooms, especially the office that has the large glass doors. If the atmosphere was a little brighter, warmer and cleaner, it would feel much more comfortable for patients.

I wanted to add an update to previous review. On the day of the MRI, I paid a $ 795 deductible or so that wasn’t covered by my insurance. About 6-​months later, I received a refund-​cheque for $ 795 since the insurance actually covered the whole thing after all. I’m highly impressed with their customer-​service and ethics; a lot of places would have kept the deductible.

Today I had my MRI. Personnel was smiled, kind, very helpful. Even it was 6 am…
Their facility is very clean. Great experience for patients.
Thank you for your service!

Great friendly staff. From Susan at the front desk to the MRI Tech with a very soothing voice.
Insight made the process of going through an MRI not as stressful. I would highly recommend!!!

The staff was very friendly and professional. They explained how everything would work, and I was in and out just as scheduled.

I recently went there for an MRI of my brain and I had an allergic reaction to the gadolinium, they seemed very dismissive about it despite the fact that I was covered in hives, swollen eyes and kept coughing. I brought it to their attention as if it wasn’t noticeable and all they said «yup you’re definitely are having a reaction, it’s not common and not everyone reacts to this you may want to stop by a gas station to grab some Benadryl and if you continue to keep coughing go to the ER» what if I had gone into a anaphylaxis !!! They gave me nothing ! At the very least Benadryl from their crash kit ! I had to personally ask for water .And they forgot to mention that huge factor in their report back to my doctor which was floored with such poor medical care I received.

They really need a new receptionist. She cancelled my appointment without notice and the tech refused to see me when I showed up as scheduled.
The receptionist told me the wrong time for my appointment when I initially called and was rude on the day of the appointment when I called to check their location and was told my appointment was for a different time. This new appointment time was later at night so I said that I might have to reschedule and would call back if I needed to. Turns out I was able to make it anyway, so I didn’t call to cancel but this receptionist just cancelled my appointment anyway and booked someone else! When I showed up, the MRI machine was occupied and the technician was not willing to stay and do my MRI even though I drove from another county to get here.
What a waste of time.

I wrote a few days ago giving this establishment one star — great receptionist, horrible experience with the tech. My wonderful Dr. Warren Scott called to check out what happened as he loves the place, sends all of his patients there and even goes himself. It turned out that the tech I blasted in my review was a temp — never to return, with any luck. Knowing this I would try them again — just no time soon!

I looked lots of reviews in search for a MRI place for my mom-​in-​law, who can only lie down due to sciatica pain (can’t walk/​sit).
I emailed this office and got quick response back regarding how much we will pay under Medicare and couple other questions. The response is quick and appointment is fast.
My wife took her mom for the MRI and she said the people there are very polite and helpful.
The only thing is that the MRI machine is 1.5T, as versus 3T. However according to the surgeon, there are not much office has the 3T machine, and 1.5T is enough for him.

I would recommend checking with the receptionist when setting up your appointment! I spoke with a lady on the phone to set up my appointment and she set me up for 6:15, and suggested that I arrive 15 mins early.
I arrived at 6:00pm, checked in and began filling out the paperwork. I finished the paperwork, which only took 5 mins then I sat and waited for my 6:15 appointment. While waiting 2 people walked in and began filling out their paperwork. Come 6:30 I still haven’t been seen, and they brought on one of the people who walked in after me back to the MRI.
It was then when I politely asked when I will be seen, the receptionist then replied, «well your appointment check in was at 6:15, you won’t be seen until 6:45 depending on how long the guy before you takes»
I then stressed the fact that they said on the phone the day before that I will be seen at 6:15. The only response I got was, sorry you’ll have to wait he was here before you!

It was my first time being there today.
They are quick, and efficient.
The staff is really friendly there.

Go somewhere else. The technical Staff was rude and arrogant as if me the patient is below them. They do not know who their customer is. It is not the doctor — it is you and I the patient. We are the ones paying for their service. Any and all questions should be answered politely and courteously. They did not, in fact I was told they would not show me my pictures nor answer my questions.

Had a better experience here than when I went to Stanford a couple of years ago. The staff was courteous and on-​time. I liked that they had evening hours for appointments.

Benn here a few times for images. Quick, efficient, helpful and your out. Not fun to have images done but if you live in this part of the county I highly recommend for medical use.

Good service. Friendly staff. Quick and professional.

As uncomfortable as the idea of being trapped in a tube is, Los Gatos MRI made it so comfortable I actually fell asleep! They also helped me with my insurance and made a low cost payment plan for what the insurance didn’t cover. The hours were flexible so I didn’t have to miss work, big kudos for them! Plus, you can never go wrong with cookies and coffee in the office
;)