Ace Hardware

I love this store. It’s the first place I go shopping now because they have everything! I have found organizers I can’t find anywhere else like those little wire shelves and interdesign brand things that you can’t find anywhere except going all the way to Santana Row. There are employees on the floor and they will offer to help you, not run away from you if you look lost or confused. Here’s one of the cool things I saw there: this thing that hang in your shower that keeps the shampoo bottles at an angle so the shampoo is always ready to come out so you don’t have to bash the conditioner around to get it out of the bottle. They have some camping items, there’s just so much cool stuff you wouldn’t expect to see at a hardware store. I like an ACE Hardware, but his is ACE Hardware plus!

Wow. If you’ve ever gone to Home Depot and left with the wrong item because you couldn’t get help, Rural Ace Hardware is the answer. Every single person there can take you to the section you need and help you figure out exactly what item to buy. If you can get this kind of help without the crowds, why would you go anywhere else? This is the kind of local business that is disappearing, which is a huge shame, because their experience is priceless. Just go here!
Please note: Parking in Downtown Los Gatos can be difficult, but this store has private parking on the side and in the back, plus a convenient side entrance from the parking lot. Don’t let parking keep you away!

Outstanding Customer Service and a surprising amount of merchandise in a relatively small space compared to those large hardware stores. I bring my problem in, and someone helps me fix it, every time! I love that I can bring in the weird screw that needs a mate and they immediately find it for me so I don’t have to go through all of the dozens of drawers. And they cut keys that work, first time. AND they take used 4′ fluorescent light bulbs so they don’t end up in the land fill. I love this place and go there every time I have a hardware/​home need.

They are very friendly and helpful.

Family owned hardware store Ken and his brother Tim run this very friendly, very knowledgeable team of professionals. Tim has been at this store for something like 40 years, he knows it all. Ken has owned this store for I would guess 20+ years. Rural Supply has what you need, they also have the knowledge to assist you to start and to complete you project. Rural Supply is the place to go, old town fell old town expertise.

Great service, help, and have been relying on them for years.

Great, great customer service. I go here all the time and they have helped me through every part of renovation as well as gardening.
This Ace is a throw-​back to good old-​fashioned customer care. Their staff is super knowledgeable, helpful and not at all sales-​y. They make every effort to figure out your issue and then provide clear options to help guide your purchases.
When I started going here, I was pretty clueless about most home improvement projects but now I have a number of great tools, advice and resources to help me in my unrelenting quest to MarthaStewartize my humble abode. Moreover, I’m no longer intimidated by doing home repairs, etc. because I know when I get to Ace, someone will be able to guide me in getting the job done.

FAMILY OWNED. DOG FRIENDLY. GREAT CUSTOMER SERVICE. need i say more?
come here with your list of supplies and they’ll help you find it or you can look down the aisles yourself. need something fixed but don’t know what to get — you can ask one of the employees or the owner. they’re all pretty knowledgeable.
i love these little small hardware stores as opposed to the big home depot kinds. its just more homey and personable.

When can you ever go into a hardware store these days and find anyone who knows anything about tools, paint, chicken food etc etc.
Well, they do here! I love this store – always have. People know their business and clearly like what they do. A wonderful place to get advice and help.

If you live in the mountains as I do, Ace Rural Supply is your closest hardware store. Even though it’s more convenient, I stopped going there regularly about 20 years ago because of the rude owner/​manager and his petty, stingy return policies. I give them a try every few years, thinking maybe things have changed. Nope — it’s like time stands still at that store. Nothing changes. The salespeople and owner are unfriendly. Invariably the young girls at the cash register (under age 20) are unsmiling and if you try to chat with them they ignore you. I normally always go a few miles more to the Ace on Los Gatos Blvd, a much larger store and much more friendly, helpful salespeople. Just pull into the Rural Supply parking lot and look at all the warning signs posted everywhere & you’ll get some idea of the owner’s personality.

i love this store. great knowledgeable helpful help. great location to my pad here in downtown. good assortment of stuff for a small store. one of the best things in LG.

Rural Supply (aka Ace-​Rural) is one of the hidden gems of Los Gatos.
We recently experienced this for the first time.
Last Sunday afternoon we were given a thorough overview on vegetable gardening. We came away with great tips from the staff that methodically walked us through the best way to put everything in place.
We ordered a watering/​feeding trough for our above ground garden, netting and 30 bags of top spoil & potting soil.
Service is king in the world of small business — as a result we will be coming back to Rural for the long term.
Thanks Rural Supply!

Ace is pretty ok. They have most of what you need, though the store is definitely much smaller than your box gignormous hardware stores that now dominate the sector. This store is kind of the only game in town, and they seem to be suitable for the smaller home projects that pop up. They do have decent garden tools, but if you are looking for flowers, trees, and such, you are better off heading up to the Summer Winds in Campbell.
The prices are quite reasonable, and they have tons of staff per square foot. There must be some decent margins in hardware, as their labor costs much be pretty high. The staff is pretty young, but seem to be quite friendly and generally helpful. Dudes rooming the aisles looking to help customers find things, while the girls man the registers up front.
You can recycle batteries and lightbulbs here too. Much more pleasant than shopping at Home Depot.

When I use to live in the downtown area this place was a jewel for me. I still go there from time to time when I stop by the post office across the street. The selection is surprisingly good. The staff has always been eager to help. At the checkout counter they always have some unique things I can use.
There is limited street parking and the parking lot to the side offer additional parking, which is nice for downtown.

If you live in Los Gatos you have two choices for hardware stores, Ace-​Rural or Orchard Supply on Los Gatos Boulevard. On several occasions Rural has saved my behind, the last being when my plumber with my assistance dug up and repaired our damaged sewer line. We ended up knocking out 3 sprinkler lines in the process which is pretty par for the course, It was 4:30 p.m. and I wanted to get these lines fixed ASAP so we could close the trench which would allow my gardener to get the sod in place. I wanted to avoid heading to either of the Home Depots, and gave Rural a shot, sure enough they had all the piping and fittings needed to fix our damage. I would give Rural 5 stars and I really like buying from a small family run business, but on every occasion I have visited them the cashiers have been pretty checked out as they wished they were somewhere else.
Personally I could care less as I imagine if I was 16 – 18 I would also want to be somewhere else, like on a beach in Santa Cruz. But, in case any of the Unilocalers were expecting a very cheery greeter/​cashier be warned.

ACE Rural Supply is my go to hardware store when I need to replace light bulbs and have keys made. They carry feed, tools and even those cute Red Flyer wagons. What I like is that there are plenty of sales clerks throughout the store who always stop to ask if you need help. Prices are a tad bit higher than Home Depot. There is a small parking lot on the side and a few spots in the front but busy weekends mean you have to compete with a lot of other residents for parking. ACE Rural Supply is also family owned so you know you are contributing to a mom and pop business.