Absolute Mortgage Banking

Mary Pennel from Absolute Mortgage Banking did a beautiful job helping me get my mortgage promptly. It was such a smooth and speedy process from preparation to receiving the loan. Mary was really patient, knowledgeable and detail oriented. She handled the process proactively and helped me go through it every step of the way. I couldn’t have asked for a better mortgage broker!

I was referred to Julie Baxter by my co-​worker. And I must say, this is probably the best referral I’ve ever received.
Julie was not only beyond helpful, but she was insanely responsive. Emails and phone calls were returned surprisingly fast, and any information we needed was conveyed to us in a manner which we could easily understand. She also kept us apprised as to deadlines, has a notary meet us at our home to save us time, and has kept in touch with us all the way until now when our first payment was due.
Amazing service. Outstanding person to deal with. Kind, patient, and brilliantly good at what she does. I will definitely be calling her back when it’s time to buy a new home, or a 2^nd home!

I was referred to Mary Pennel by a friend of mine. Mary is a delight to work with. Mine was a difficult financial situation, and it took Mary a lot of work to find a lender who would fund my loan. Mary did a phenomenal job with it. She is very proactive about finding what’s needed to keep things moving. She kept me posted every step of the way. And every time I called her, she always had time to talk to me — never once showed irritation no matter how busy she was. I would most definitely work with her again.

Mary Pennel and Absolute Mortgage cannot be trusted. I was referred to Mary by a third party to refinance and it turns out I should have vetted her more. During our initial phone conversation, she explained the process and the paperwork needed, emphasizing how low the rates were currently and we needed to lock in ASAP. Rates for a refinance were 3.75−4 with zero costs/​zero points. My first hint should have been when she sent over the application pages with the «Good Faith Estimate Verification of Receipt» without the GFE! Also, she scribbled all over the «sample application» that there would be no fees/​costs even though estimated closing costs were listed at $ 4277. We completed all the documentation and paperwork in about 2 weeks (my husband was out of the country) while the appraisal was set in motion. Every conversation I had with Mary after the application was complete, I asked, «why aren’t we locking the rate?» to which she had every excuse in the book (we are waiting for the appraisal, waiting for the rates to stabilize, waiting for this, etc). Meanwhile, the rates were steadily increasing and anyone watching the market could see that. Of course, when the appraisal came in and she couldn’t wait anymore to lock in the rate, the «rates had jumped sharply,» we now have to pay all closing costs, and the $ 450 appraisal fee. I calculated she cost us $ 50k-​$ 75k over the life of the loan in interest since now we have a higher rate, not to mention the higher monthly payment over the life of the loan. Don’t trust Mary or Absolute mortgage– Go somewhere else!

My husband and I had the good fortune of working with Mary Pennel at Absolute Mortgage in purchasing our first home. We used a VA loan for our home purchase and Mary was absolutely amazing in helping us through the process and ensuring everything was done appropriately and in a timely manner. She was always on top of things and made sure things went smoothly. Mary was very knowledgable, professional, and always available to answer questions and assist in anyway possible. We highly recommend Mary to anyone looking to purchase a home, especially anyone using VA loans!

I feel strongly that Mary Pennel and Absolute Mortgage has taken advantage of us. We have worked with Mary in the past and she was great! This time around we were happy with the loans on our two mortgages and just chugging a long with life.
Then Mary out of the blue contacted us and told us that she could get us a great rate for a refinance at 3.75 and 4.25 with no fees etc etc. She lead us to believe that she locked us into the rate and had us proceed with the appraisals (out of our pocket). The appraisals were 1200 dollars and we thought we didn’t have to pay for them, but we trusted her so much that we went ahead and did it. Well, turns out she never locked us in and never told us. I guess the rates jumped up and she still just pretended like everything was going great. Then we were getting confusing emails from her saying that she’s going to lock us in today at the rates promised and that we’re not paying our June payment and we’re closing soon blah blah. I was said great! I was confused but as usual trusted her. Well, she again never locked us in. Then she said sent us another email saying that she’s going to try to lock us in the last week of May. Well, again she never locked us in. Well, now we’re out 1200 dollars and the rates are high and we were never locked in, and told the chances are low and they’ll either buy the rates down or refund us our money for the appraisals.
I checked with her today about the refund because she said the chances to get them to buy our rate down is slim. Well now she said that they only requested a refund and it’s not «guaranteed». Well, I’m just shocked because all this time it’s been promises promises and nothing. We’re out 1200 dollars that we need desperately to buy groceries for our children and the money for the mortgages we were promised that we didn’t need to pay in June. Not to mention the money that we would save over the life of the loan is substantial. We’re talking 10’s of thousands of dollars if not more. What do we do now? I don’t want anyone to go through what we did. Please don’t trust her. She’s lied to us and screwed us out of a lot of money. If I can prevent anyone else from going through this, I would be at least grateful for that. Please Please don’t trust a word she’s said.

I worked with Mary Pennel at Absolute Mortgage to finance my first home purchase and she was a pleasure to work with. My realtor recommended her and my coworker also worked with her in the past so after my initial conversation with Mary she became my first choice. I looked at properties for almost a year and Mary was timely throughout each offer with pre-​approval letters and coordinating with my realtor. When my offer was finally accepted on a property, Mary and her team sprang into action. She exceeded all my expectations for communicating with me during the process. She was very transparent throughout and I was very happy with my rate and closing costs. Mary worked very hard to get me into my home and we closed in 23 days! I highly recommend Mary Pennel at Absolute Mortgage.

As a first time home buyer, I was very happy with how things went. Mary Pennel did an EXCELLENT job making sure that we have all our ducks in a row. It was definitely an exhausting process, but with Mary’s POSITIVE attitude and QUICK thinking, we were able to close the deal.
I would definitely recommend Mary Pennel and Absolute Mortgage.

Our neighborhood realtor recommended Mary Pennel at Absolute Mortgage, and we couldn’t be happier. After being frustrated with non-​responsive brokers, Mary was very timely in her communication and I really felt that she was working hard to get us the best deal. She did a great job of explaining the process and why refinancing is slower than it used to be. I wish I had contacted her two months earlier. Mary is a great choice for a mortgage broker.