Wong Shi-Yin MD

If you like rude condescending people who brush off your concerns this is the place for you. I had a painful injury and needed a referral I went several times they refused to give me one just gave me a speech on how «bad my insurance is» and how «hard it is to get one» without even trying to obtain one for me. They’re extremely overpacked and should stop accepting patients. Even with an appointment I waited an hour to see the doctor to be rushed out in 5 minutes. This place is a joke.

Dr. Shi Yin and Dr. Lynn are very knowledgable and helpful! Office staff is kind and welcoming every time I go.

I’ve been a patient of Dr Wong’s since I was 10 or 11. Never had any problems. Once in a while, I have to wait but that’s par for the course. Sometimes, a physician assistant examines me, but I’ve always found them to be competent. Simply put: I make an appointment. I show up. I get examined. I go across the street to pick up my prescriptions. I start recovering.

The service is crap. If you want to wait forever to have them call you in, you’re going to wait an eternity. They don’t have a system and seem to have preference taking care of the elderly patients even though you made an appointment and had signed in way earlier then they did. No offense seniors. But that’s what an appointment system and signing on the sign in pad is for. They do not honor this one bit. I would give them 0 stars if I could. I’m searching for a different doctor.

This place is horrible. When I need to make an appointment it isn’t opened and them u have to make an appointment 2 days in advance. Sometimes the lady in the front counter that answers the phones doesn’t even schedule ur appointment down so wen u go she doesn’t let u see the doctor. Now I have a bad rash and since it isn’t opened I can’t make a appointment. Ughhh

There is a certain level of professionalism and timeliness to address health concerns and this doctor has her relatives who are PA’s and not doctors see patients. In turn, the referrals were incorrect to specialists and has caused over a month of waiting for the correct referral and IN PAIN FOR A MONTH. Instead of referring to a specialists, and with multiple calls and in-​person visits to get the new, corrected referral, this office has delayed the process for 20 working days, and over a month.
They have HORRIBLE service and they purposely delay the referrals to specialists. Honestly, the people at this office simply DO NOT CARE ABOUT PATIENTS.
«Joann» who is the PA who addressed the concerned says, «I have other patients to see» as her response to when I asked if the referral is processed. Instead of listening to any frustrations that their office has caused others, she argued on the phone with me saying that it was our fault. How is it our fault that your office has not made the correct referral and have not communicated with your staff to make the referral. She’s the worse practitioner I’ve had to connect with, and I don’t understand why the actual doctor is never there to see the patients.
The office manager, Christine, finally put in the referral when they got my call. Why does it take A MONTH and the severity of my phone call to make sure it’s going through? In fact, in the last month and weeks of contact, never had they made the second, corrected referral. They definitely need a good dose of justice to be served to ensure they are not treating patients in negligent practices.
Medical MALPRACTICE should not be accepted in this modern age. We need qualified doctors and offices that respond to the needs of patients in a timely fashion.

I must agree with Mr. «Martin L.» in his review. I bought insurance through Covered Cailfornia right when Covered California opened enrollment and LA Care Covered was listed as the one with the cheapest Bronzo HMO plan on the health exchange market place. I chose them. They had Shi-​Yin Wong listed as one of those clinics that was open on Sundays, which worked for me because I work Mon-​Fri 8am-​5pm and cannot go in on any of those days.
ABSOLUTE NIGHTMARE!!! The week after I made the payment to LA Care Covered, they sent me my benefits package with my membership ID card. So I figured it’s all set up and all I gotta do is go in and have them verify my membership. That’s when the nightmare began. I went in on a Sunday. I assumed this was their normal business hours but NO~~~~. Sunday is not part of their normal business hours even though they are technically open on Sundays. Sundays are for appointments only and serious emergencies. No walk-​ins whatsoever. I just wanted a flu shot. A frickin’ flu shot for crying out loud!!! That’s it. It shouldn’t be that big of an issue. I have my Member ID card and the ID card itself had all the relevant phone numbers on the back of the card so they can call in and verify my status with my insurance carrier.
They called the pre-​authorization number on the card (or at least they «claimed» to have called the number) and they claimed that the LA Care Rep told them that they have no record of me in LA Care’s database. Ok… so if they have no record of me in their database, how did I get this Membership ID card with MY NAME on it and the DOCTOR’S NAME on it as well as the CLINIC’S NAME, the Medical Group it is associated with, and all the other information on the card itself? Out of thin air? Robbery? What!!! It didn’t just magically materialize out of nothing! So fine. The clinic told me that since this is the case, they told me that I have to call into LA Care’s «Member Services» to get this resolved AND they need the medical records from my previous doctor before they could perform any kind of medical treatment. (At this point, I’m thinking «WTF?!? Why do I need to do all this for a frickin’ flu shot???)
So fine. I called «Member Services» the following weekend and THEY CLAIMED that this clinic made NO SUCH PHONE CALL to their line because on their end (that is, the insurance carrier’s end) EVERY CALL is logged in and they would have a record of it. Meaning, the clinic would HAVE TO give their ID to LA Care and the insurance carrier would log this ID into their database for their records, and so on and so forth. They claimed that no such call was made on «such-​and-​such day.» OKAY!!! So the clinic lied to me. Fabulous. That should have been a BIG SIGN that something was up. But no. I assumed that maybe… just maybe… there was a miscommunication somewhere and something or other got lost in translation, therefore, no such log were recorded and/​or took place. BIG MISTAKE!
The LA Care Rep told me that they can call the clinic to verify my eligibility with the clinic. And they did call the clinic. The clinic told my LA Care Rep that they have verified my status and that all I have to do is «call in their phone number and make an appointment». Those were THEIR WORDS. The Clinic’s words. Fair enough. It should be fine from here on out, right? WRONG!!! I called in another 2 weeks later to set up an appointment. Some Asian Lady with a Chinese accent picks up and claims that I cannot make an appointment over the phone AND that I have to PHYSICALLY COME IN during their normal business hours (not including Sundays) to have them verify my status! What!!! But but but… I just verified with my insurance carrier a month ago and YOU GUYS GAVE ME THE OKAY TO SET UP AN APPOINTMENT OVER THE PHONE! WHAT IS THE PROBLEM??? You can’t verify this over the phone? What is the point of me coming in!!! Isn’t the point of a Membership ID is so that you can call them, give them my ID and YOUR CLINIC’S ID, and they VERIFY this shit over the phone to SAVE TIME??? BUT NO~~~~ This Clinic Rep says that I have physically go in with my Membership ID and THEN they do it while I sit there and wait. HUH!!! Really? Lady, I know you got bills to pay and this is job of yours is for just this purpose but I got bills to pay too and I can’t afford to come in during «normal business hours» so I can waste time there while YOU call in to verify my status WHICH I’VE ALREADY DONE with my insurance carrier a month ago.
This clinic, for whatever the reasons are, they have a SERIOUS organizational problem as well as a SERIOUS communication problem that needs to get fixed. Pick another doctor. GO SOMEWHERE ELSE!!! AVOID THIS PLACE LIKE THE FRICKIN’ PLAGUE!!! AVOID AVOID AVOID!!!

I would give this place zero stars if i could. So with that said if your looking for a doctor for yourself or someone you love DO NOT CHOOSE THIS OFFICE. They have the worst communication!!! The front office staff has no respect for others on the phone. Try to make an appointment and was put on hold for a long period of time while i could here them chit chatting in the back round, you could mute the damn phone. The PA (Joann Chen) there also sucks at her job she has no business being in the health field she says she cares about her patients but have no idea what stupid advice she is giving!!! Please if you need a doctor go somewhere else it is definitely not worth spending your time and money here! Save yourself!!!