Wireless Max

Probably one of the worst decisions I have ever made to have these people work on my phone. As you have already seen, I am not the only one who can say that this place sucks. This location, as well as another location they also run on Melrose (same company, different name) will scum you in anyway possible to get some more money out of you.
On top of their horrible customer service, I later found out that this place is not authorized by Apple, which in turn violates your terms of purchase & warranty. I got my cracked screen fixed here, not knowing they weren’t authorized, and lost my warranty with Apple. Now, all parts on my phone will not be covered under warranty, so I have to pay out of pocket to fix anything or even get it checked at the Genius Bar.
I made a Unilocal account just to show my dissatisfaction with their business and customer service. So please, do yourself a favor and don’t go here.

Will sell you broken products and close shop immediately after you walk out the door. Sleazy as can be.

This place is listed with Simple Mobile as an official dealer and closer to my house than Best Buy so went there to pick up a SIM card and $ 40 refill card. They had the SIM card but told me it was $ 25. I told them on the Simple Mobile site it says they’re $ 12.99 (which is what other dealers sell them for). So then they lowered the price to $ 20. As I was walking out they lowered the price to $ 15 so I went back and asked about the $ 40 top-​up and they said they put it on the account for me. At this point I don’t trust these guys and don’t want them to have my credit card number so I say I’ll just order it online and leave. They were nice and polite but I wouldn’t trust them not to rip me off.

I was just there to activate my old phone, and although there was an issue in trying to do this, the gentleman there was so willing to help me out and even got on the phone with metropcs customer service without me getting upset or anything, which i might have because i was freaking out a bit about losing my old phone 4 days ago and having to go out of town the next day. Very nice and took care of the problem as fast as he could!

This place was recommended to me by a friend, and they were great. Went to have the screen on my phone fixed. Good service, fast service and they gave me a good deal.

This is a tough one to review.
Part desperation, part idiot (me), part short fuse, part sweet mom and pop store.
Imagine if you will its very late in the evening. (Really late) You discover the charger thats connected to your phone somehow got tweaked and rendered useless the port its connected to. Your phone is passed the warranty or it might be arguable that it could be repaired by your provider — I went to other options. I didn’t want to shell out full price for a new phone. I considered a refurb if I could find it, but somehow in my semi awake stupor I found on google a link for cell phone repairs shops listed on Unilocal.
I found a few and decided to visit them before going to work. I didn’t realize how dependent I’ve become on the phone. I didn’t have a watch or my maps to guide me! With the Unilocal reviews in my head I thought I had my mental list of places to visit.
It threw me off to walk in and the store looked like a mini swap meet of older model phones. Very much a mom and pop shop. Lots of Blackberry and TMobile phones in the displays. When I asked the nice man behind the counter if he could fix my Motorola Droid he seemed puzzled and bewildered.
I came to the wrong store. I meant to go to a store down the street. But the gentleman was nice and he quoted me a decent price. As I said earlier I was desperate and I wanted to see what he could do.
«I can guarantee 75% chance I can fix this»
WTF?
«Leave me your phone number so I can call you when its done»
That’s my phone number you have in your hand. lol
He asked me to come back at the end of the day and it should be done. I asked him if it would be done for sure at that time because I am not local to this address.
«Just come at 730 and it will be ready»
Um. you close at 730. Come when you are closed?
Fastforward. The device was not ready as promised. He backstepped saying I should’ve called ahead. He called someone and talked a foreign language asking about my phone. He assured me to come back the next day at 3 to 530.
Why the big gap in time? Are you sure it will be done during that time? I don’t want to have to call. I want to come when its ready. I showed up again the next day at 645 to get my phone.
He scrambles to the phone and dials… he hangs up and asks me to come back in an hour. What? when you’re closed? So basically I had to wait yet another hour for someone to drop off my phone.
The man is very nice. It pains me to gripe about the store, especially when it was my fault for coming to the wrong one. But I always try to keep my word on deadlines. If I say 5… then I want it at 5. Tell em a real deadline rather than waste my time. I really considered rating this place a 2 or 1.
But thankfully the device was returned. He didn’t upsell and the phone was fixed. It seems to work fine. He expressed the difficulty of fixing the phone and I can believe that. I’m still annoyed that a lot of my time was wasted when it shouldn’t have been. For that I doubt I’d return. But I don’t want to slam the store or a small business. The problem was fixed at the quoted price so I’ll give credit with a 3 star.