Sprint Store at RadioShack

This sprint store provides the best service hands down! I wanted to change my 5s iphone which i had been financing since March 2014 to the 6s. I asked customer service and went to the store on la cienega, I was told that I wouldn’t be able to do that even though I was told when I got my 5s that I should be able to change the phone within 1 and a half year. After close to 45 mins wait with the advanced appointment at la cienega store, I tried my luck here on this fairfax RadioShack location. Voila! Nick is helpful and go above and beyond to find out every possible ways to help me get the new phone. He did lots and lots of research to give me all info as well as any hidden catch in the bill etc and made it happen for me. The five stars are fire the excellent «exceed expectation» service I got from this store and nick including the RadioShack staff who are all welcoming and helpful. I get it why other stores would not let me change the phone, it’s because the process is time consuming but at this store they will do their best to give you great service.

So the other day I fell into the pool with my phone. In a frenzy I rushed to the Apple Store right away. On my way to the store I noticed a RadioShack with a Sprint logo. It seemed too good to be true that a sprint store could be so close to where I live. This is such a convenient location with plenty of parking available. At the store I received the best customer service I’ve ever experienced. Nick Rock was the employee who assisted me. He spent the entire hours of his time to make sure I received the best possible option for me. He made several phone calls and did his research. After all his hard work I was able to go into the store and get the phone I wanted for the price I needed. I am so grateful for Nick and my new iPhone. In addition, this new location is great and I advise Sprint customers to visit this RadioShack/​Sprint. Thank You Nick and the rest of the staff!