Western Dental

Choose another dentist! Long wait times.
I felt like I was at a mechanic’s shop the way they tried to sell me on different services
The dentist improperly molded my filling and wasn’t able to fix it. And told me to «just get used to it»
The scheduling is done by a call center that has poor communication with the actual dentist office. I was force to leave and come back on another day because they double booked too many appointments.

What a waste of time, energy and hope that I would have average service at Western Dental. I was not looking for superb service given the number of bad reviews here, just acceptable service. Weil, in the end, I only suffered frustration and bafflement.
After the first visit that included review of my x-​rays, I returned for a 3pm appointment. I left Century City at 2:20pm, fearful I would be late, I called the dental office to report that I might be a few minutes late. I arrived at 3:02pm, and announced that I am ready for my 3pm appointment. I sit and waited for 43 minutes. Of the 3 women sitting at the front desk, not one word is directed towards me during that time. Eventually a woman comes from the back office announces my name and directs me to a dental chair by saying «sit here.» I am at Western for a cleaning. When I ask the woman what will be done today, she says, «I don’t know.» That was the limit of her words to me. I see two people in the back office area. Ten more minutes, I look down at my phone to see email messages from work. I think, «what am I doing waiting like this?»
I walked out to the front desk and asked what is going on. One of the 3 women, the one who handles the service costs, tells me that I had to wait because I did not make it clear how I would pay for the services. When did she not have time to ask me that during my 43-​minute wait during that time I sat and looked at them. Well, considering I told this person during my first visit that I have MetLife dental insurance, the maximum allowed for Flex Spending and a paying job, all of which she had a record, how the Hell did she think I was going to pay!!! On top of that, she then said my appointment was for 4pm. Nooooo! Nice try!
I know! They must have been distracted by the 3 big bags of pineapple and mango that were sold to them from a woman off the street. They had plenty of talk for the vendor.
Bad enough that a deep cleaning is $ 1,000, with $ 603 of that out-​of-​pocket. Why not do it at an office with better service staff and accommodation?!
I left without treatment and them carefree without their apologies. It’s my fault. The reviews were clear.
Western Dental, I cannot believe that you do not want to do better.

Ugh. That’s all I can say.
I was assigned this dentist through a new healthcare plan with my employer. I thought, «It can’t be so bad.» I was wrong.
First, the wait was pretty long. Then, once I get in, they wanted to take X-​rays. No problem. But the person who was taking them barely talked to or engaged me. And that seems to be the problem with most of the staff here. Stone-​faced women who don’t even say hello are the ones doing most of the leg work. I assume they don’t speak English or that their English is limited, but seriously, you can greet me and tell me what you’re doing!
After the X-​rays, I waited in the chair. And waited and waited to see the 1 dentist that was working on maybe 4 patients. I didn’t even catch her name. It’s nice to know who exactly is working on your teeth. I contemplated just getting up and leaving because I was waiting so long for that one dentist to come by.
She wasn’t even gentle. Which made me even more mad.
I am definitely not coming back, I’d rather pay to see a good dentist than get this for free. I am calling my insurance to see if I can switch dentists. This place sucks!

I actually had pretty decent service although the wait was unbearably long. However it took my wife three months to be seen a=because the office or someone kept changing the date. She had to return two to three time to get a simple procedure completed. Furthermore the filling was done completely wrong and she had to go to another dental location to get it fix… when a dentist looks in your mouth and see other dental work done and shakes his head, he wasn’t surprised by where the work got done. Apparently western dental is best customer as in he fixes all the bad work they do. If I could give negative stars i would my wife had to be in pain for a couple weeks until she a found the dentist who fixed her tooth.
However the billing go screwed up and we got the bill late. We paid the bill with the $ 25 late fee. The check has been cashed but she received a call today saying that they didn’t receive payment although it showed it was cashed. Called the bank and confirmed it was cashed and who cashed it. They still refused to waive the other late fee because oops our processing center or whatever the place is called posted it on the account late. I tried to file a complaint with the i kept being sent to a survey that was nothing about the dental experience but customer service experience wtf.
In short do not go to them at all. I am going to call my local office and transfer to wife’s new dentist.
SHAME ON YOU WESTERN DENTAL SHAME!

Well, I’ve been waiting for over an hour and a half now. I saw the bad reviews, I should have listened and stayed away. Will be finding somewhere else I the future.

As you can see from my star distribution I honestly don’t like writing these reviews unless I have something nice to say but this was the worst dental experience ever.
I had a confirmed appointment for 8am this morning for check-​up and cleaning. I came in on time because I respect other peoples’ time as well as mine. At 8:44am they were finally ready to see me, no big deal. The did x-​rays (I specifically asked them multiple times not to do anything that is not 100% covered by my insurance, and later on they wanted me to sign that I requested x-​rays which I DID NOT!) and they told me that I need deep cleaning which after insurance deductions would be $ 485. I said that I wanted just the regular «normal» cleaning covered by insurance and they REFUSED to do it. Also, they tried to sell me on bunch of other things, they pretty much told me that if I don’t spend $ 1,500 on top of everything my insurance is paying my teeth would start coming out etc. By the way, I’ve recently switched my insurance and I have a really good dental plan so I was really irritated when they told me that for deep cleaning I would need to pay out of pocked $ 485. Last year I had a very cheap dental plan and I’ve visited a different dentist (in the middle of Beverly Hills) and they have charged me $ 98 out of pocket for deep cleaning which was totally worth it plus the office and the service was extraordinary. Now I have better insurance plan and this dumpster place wanted to charge me $ 485 — Hell no! I work in sales all my life and I’m good in sales because I take care of my customers. These people had no empathy for me as a patient and they are a shame for the medical industry. DO NOT GO HERE!
Please excuse typos and grammatical errors, I’ve just wasted 2 hours of my life in that place. What a great way to start the weekend.

I should have known from the looks of the place that it would be a bad experience. And I didn’t check the reviews before hand.
1-​they schedule you for multiple appointments just for a cleaning and xrays. As they appear to overbook people.
2-​the building itself is in a rundown strip mall. Waiting room has dirty chairs. Equipment is old and worn out.
3-​tried to charge me $ 600 for one composite filling! Wtf? As if it is gold. Then they will try to shove a payment plan down your throat while you wait.
4-​i said no to number 3 above so tried to get a copy of my xrays that involved way too many phone calls and trips there.
5-​take your money elsewhere. Found a dentist who did the filling for less than ¹⁄₃ of WD price.

I hate this place the doc always running late on appointment I had my appointment at 3 and its 4 aclok already hate this location never making business with western dental again so unprofessional I give this place zero stars

Absolute worst experience of my life. I received a root canal here and upon completion of the procedure I was told after that fact that my insurance MIGHT not cover a 2thousand dollar crown. Of course I already knew that I was completely covered for all of my dental needs my insurance so I agreed to wait a few days to let Western Dental confirm for themselves. A MONTH goes by and I finally call to see what’s going on. After going back and forth with the manager and putting my insurance company on three way to explain the crown was indeed covered, they finally accepted that they just had not been thorough with their job. It has now been an additional TWO months that have passed and I still have not been given an appointment to have my crown put on. I call on a regular basis and the entire administrative staff is horrible with following up. STAY AWAY if you have any major procedures that need to be done. I’m almost positive my root canal will have to be readdressed considering how long I’ve gone without a crown on it.

I began coming to the dentist again last month due to a infection in gums… I ended up getting a deep cleaning and antibiotics injections for the infection… The dentist was so patient with me and said we can take a break when ever I need to. She was so amazing. All of the women there are so sweet too. I went back today to talk to the dentist about a bump I forgot to tell her about last week and I was there for not even 5 min before I got into the dentist chair. To be honest I don’t understand why their rating is so low… I highly recomend this dentist office.

Do not go here. If you have an appointment expect to be seen 2 hours after your appointment time. I have been 3 times and every time I have waited

The dentist here is extremely rude. Back in December, I received the most painful cleaning of my life. Nonetheless, when I hit a painful spot while flossing yesterday, I quickly called to set up an appointment. The dentist told me I could not be experiencing the pain I was describing. While pointing at things in my mouth while I looked on in a mirror, she scratched my gums. Watching my mouth begin to fill with blood, I asked that she rinse my mouth. She refused. She told me I could go to the bathroom, if I wanted. I had to argue with her to get her to rinse and suction my mouth. When she continued to deny my pain and refer to an x-​ray four months old, I suggested that a new x-​ray might reveal something different. She literally threw her hands in the air, as though I was being ridiculous. At that point, I told her I would find a new dentist, one who would actually treat me.
I am reporting her to the Dental Board of California. If any dentist provides you with negligent treatment (or no treatment at all), please do the same.

The staff is nice and the place is clean. But the wait for the dentist to actually attend to you is terrible. My appointment was at 11 & the dentist didn’t see me till almost 1. There’s only one dentist there and she has 4 patients at the same time so she can’t really dedicate enough time to cleaning or what not to patients. She literally spent less than 5 minutes in «cleaning» my teeth. I’ve had better and more professional cleaning done in the past and this was not how they did it! I’m never going back. I’m going to another dentist where she/​he will actually take the time to clean my teeth and not just scrape a couple and put some liquid on them which I really don’t know what the purpose of that was.

Don’t even bother with this place! Total scam artists– get a second opinion before you give them any money!

Arrived for my appointment. Told my financing offer expired yesterday. $ 220 more than originally quoted. $ 110 of that extra amount due immediately prior to my seeing the dentist. Can pay, just resent financial games re: my health. In pain. Feels like a bait and switch. Called corporate office: 714−480−3000. Asked for the offices of Mr. Castellano, the CEO, or Dr. Inge, the head of dentistry. Was not allowed through. Went through endless tiers of customer service. Put on hold 28 minutes. Don’t feel cared for as patient. To think I referred my daughter to this company, and she is doing thousands of dollars worth of business with them. Some thank you. Look for updates.

So I just had my first experience with Western Dental yesterday. Like many of you, I am not a fan of going to the dentist and I had read all the horrible reviews regarding Western Dental… and I was scared. I didn’t do my research and just picked a dental office close to where I live with my Delta Dental Insurance. And after my last two dental encounters, I thought I should start doing my research. First of all, let me mention that my first dentist in LA told me I had no cavities for two years and she would do my teeth cleanings in 15 minutes or less which I thought was unusual. Did my Unilocal research… her dental license has now been revoked with other people having the same complaints as mine. I switch to another dentist and he said I had about 4 cavities and gave me a dental plan of over $ 8000 of tooth repairs including two crowns — most of these costs were not even covered by my insurance so it would all be a out of pocket. No thank you!
I came to Western Dental and I was pleasantly surprised. The front of office staff was very nice and sassy but by no means are they rude. My dentist looked at my x-​rays and said I did have one cavity and another cavity that needs to be addressed but it wasn’t big enough to bother with it. Granted I’m not in any pain so I knew I had a cavity because i could see it but not feeling any discomfort. BEST PART, they fixed my cavity and cleaned my teeth all in one appointment… and I thought I was just doing x-​rays!!! My dentist was confident and wise and she did say that the cavity was pretty large and suggested that we look at the possibility of a crown in six months in order to protect the tooth. She was forthright and didn’t seem like she was after my money like the other dentist.
The only reason I am not giving five stars is because I had a little bit of a wait before I saw the dentist. Other than that, I was very happy with my appointment. Keep up the good work ladies!

So I just got my health insurance with Delta Dental. I got the worse tooth pain in the world and knew it was infected since I was told months earlier it would need to come out. On Jan 2^nd I call my insurance and the automated system shows me places my health insurance cover i go to a local dentist by my house and they tell me I’m not signed up with them and I had to go to western dental. I was really pissed bc of the horror stories I heard from friends and because I was in a lot of pain. I start heading towards the closest one which isn’t too far and I started reading the Unilocal reviews and knew it would be bad 1.5 stars plus a horrible tooth pain (understatement)
I get in and tell the receptionist at western dental that I needed to be seen and get a tooth extracted and that I was in real bad pain. She was a really sweet sounding girl but right from the gate didn’t sound like she wasn’t going to be much help… She starts off «Do you have an appointment» I tell her I don’t but that it’s a emergency. She says «I’m pretty sure they won’t be able to see you today without the appointment, there is only 1 doctor» she proceeds to tell me that the best they can do is prescribe me antibiotics and pain medication. That she would get the doctor to give me a prescription in a few. So I ask… «you mean the doctor is going to write me a prescription without even looking at me?» She tells me «well yeah she’s really busy, it’s the best we can do» i then tell her «I don’t understand why your doctor wouldn’t first check me out, how does she know that she’s prescribing the correct drugs?» She responds «we see these cases every single day so I’m pretty sure you will just need the antibiotics and pain medication» I tell her I used to work for a hospital and that it was not even legal for me to get a prescription without even being looked at and that she wasn’t being helpful at all. She then very nicely says «why are you getting an attitude with me? I’m just filling in and don’t work at this Western Dental and just telling you what I think they are going to tell you». I then say «I’m very sorry but please understand that right now I’m in the worst pain ever and the world around me feels like it sucks! You are not being very helpful by telling me I won’t be seen and will be getting a prescription» she then tells me she will let the dr know that I was requesting to be seen and that I was saying it was an emergency. All I could think at that point was HALLELUJAH!!! Then the doctor comes out and sees my tooth and tells them I need to be seen (I smiled inside). I get admitted and over and over told them about my pain. At least 6 times in about a 45 minute mark… Not to mention each minute with that excruciating pain felt like an eternity. I let the tech woman know who was helping me know (by the way the tech woman was pretty nice) and finally the dentist came and gave me a Novocain injection and a few mins later came back and gave me a much stronger one and to her surprise 5 mins later the pain wasn’t gone she gave me a much stronger dose and said those should do the trick and still it only half way numbed it I told her to just go for it. It was a horrible pain but it needed to happen. The tech woman even said «oh no had we sent you home with the prescription only you would be in real bad pain… The pain medication isn’t half as strong as the injections you just got»
The only reason they got 2 stars and not 1 is because they did see me and because of that tech woman who was pretty friendly and made me feel comfortable but the fact that I had to advocate for myself as strongly as I did is no good. What happens to those in the same pain who don’t know how to speak up like I did. I just didn’t care at that point, my arm was twisted and well said what I had to say to get seen. I am still going to switch dentists. I mean I’ve only heard war stories about western dental from my friends and family and about 90 percent of these reviews.
Note to Western Dentals: Take your patients seriously and serve them… After all the surgery I got wasn’t free, you are getting 235 dollars from me and not to mention what my insurance pays you!

Where do I start? I have never taken the time to post anything like this before, but in this case I felt it was my obligation. I’ve always had insurance through my workplace and this is my first time using medi-​cal. I received in the mail that Western Dental was my primary dentist facility and I was like cool, let me check them out on Unilocal.When I saw and read some of the reviews I was shocked and quite frankly scared to go there. I said to myself if so many people were taking the time to share their experience then it had to be true. I had already determined that I would change to another dentistry. Later in the week before I had the opportunity to change, I was eating and bit down on something extremely hard! I was in so much pain! I had no choice but to go there. Let me paint the scene when I walked in there. It was packed, almost every seat was taken. I won’t say that the girls at the front desk were rude but they just seemed jaded. One customer was called and the next thing you know, right in the midde of the office, he started yelling at one of the associates claiming that they were crooks and that he agreed to a specific amount of monthly payments and that all of a sudden they wanted more money. I must admit he was over the top. I would not have acted that way but wow what a 1^st impression it was. I thought to myself is this what I have to go through because I have free insurance? The guy calmed down and returned to his seat and soon after that my name was called. I must admit I only waited about 30 – 45 minutes, considering how crowded the place was it did seem that long at all, that is the only compliment I can give about my experience.
My name was called and eventually I was seen by my doctor who I believe was an Indian lady, her name I can’t recall, and she asked me what the problem was? I had explained to her that I was eating and I think that I bit down on something hard and that afterwards I was in extreme pain. She asked me which tooth was hurting and I pointed to the tooth I thought was affected. So she used some instrument and start poking at it and she asked me did it hurt, and I answered, «strangely it doesn’t hurt when you do that». That’s it! She said that it could possibly be a hairline fracture but she could not be sure unless we took some other test that would have to come out of pocket. She told me to go home, wait it out and she if the pain still persists. By that time I had not eaten anything since the night before so I thought that maybe everything was ok since I didn’t feel anything when she was poking on the tooth and the extreme pain had subsided. Before I left the assistant said that I needed to do a deep cleaning after viewing my X-​rays. I said that my insurance covers teeth cleaning so let’s do it. She said that unfortunately I could not do the insurance covered cleaning until I got their recommended deep cleaning which was some crazy amount I believe I was quoted $ 275.00(please don’t quote me). I said no thank you. Mind you, I brush and floss everyday and I know for a fact that the regular cleaning would have been just fine. I believe I’ve only had one deep cleaning in my life and it wasn’t mandatory! I said no thank you and I went home immediately.
So I get home and decided to test my tooth out and eat something. I beleive it was a peanut. I gingerly tested it out and when I did I almost passed out from the pain! I said something is wrong and called medi-​cal once again. I was able to choose another dentist since I went to my primary dentist and still had this emergency, I was able to switch dentist that day. By the way, I did not bit down on something hard I actually broke my tooth! It was the tooth next to the one my previous doctor poked on. I know that I told her the wrong tooth but had she taken the time she would have realized that. The new doctor that I went to had me bite down on a guaze with my back teeth and pin pointed where the pain was coming from. My new doctor was amazing and did not treat me like a number. He was determined to figure out what was wrong. Just because I have medi-​cal doesn’t mean that I have to be ok with horrible service. More people need to speak up about there bad exerience it will eventually force this place to make some major changes! Shame on this establishment for reading these posts and still provide poor service. I hope whoever reads this post think twice before coming here!!!

Wow… I truly wish I had read the reviews BEFORE going. I see the problems I am reading about go hand in hand with what I experienced. In reading the reviews here I see three common themes… Long waits despite having an appointment or not, rude front desk associates, and gross/​unclean.
Sooooooooo… Let’s get back to my experience. We make an appointment for 1:00pm. At 1:40pm I asked, «Any idea when I might be seen?» She told me, «There is another patient before you, so probably about another 30 minutes or so.» And so after a mild bit of back and forth I decide to sit down and just Unilocal my experience.
As I read the reviews I realize that I have experienced 2 out of the 3 things everyone else has. And I am not going to sit here for another hour to find out whether or not it’s gross back there as they work on my teeth. Thanks, but no thanks!!!
Thanks for your reviews people.

Stay away thousands more than advertised horrible service 3 & ½ hour wait
dirty condition.