Newhart Orthodontics

I have a 100% deep bite, which means my top teeth are sitting directly above/​on top of my bottom teeth, shaving my bottom teeth away. It’s called attrition and my bottom teeth get smaller and smaller every year. If you can re-​arrange the teeth from sitting directly on top of each other thru braces, you can miminize the wearing-​away. I have a primary disorder that makes me clench my teeth day and night and receive Botox in my jaw for this.
Dr. Newhart’s playboy bunny assistant asked who my phone provider was (?!) upon reception and intitial exam. (It’s actually on the intake form. I’m not making this up!)
I would later go on to receive unsolicited RoboCall’s in Spanish on my cell phon from people trying to sell me dental insurance FOR TWO YEARS. I can only assume the doctor sold my health information which is so illegal. The calls come from all over the country… Hmmm, how’d they find out I was poor and in need of dental work and get my cell phone number. Luckily for Dr. Newhart, I didn’t take him to the cleaners for HIPAA violations. Why do you wanna know my cell phone providers so bad, huh, Dr. Newhart?
When I told the dentist and his helper Iady I could not afford braces as I am disabled, on a fixed income — she asked my roommate (!) to help chip in with a payment plan. LOLol. This is where non-​sheister dentists will appeal to your insurance to get a pre-​authorization, but this doctor was ok with taking 50% of my income on braces.
I feel so bad for the poor Hispanic families that this man and his helper try to guilt single moms into braces that they cannot afford. Peeking behind the actual partition, it appeared orthodontists were working shoulder-​to-​shoulder in an assembly line on patients with no private rooms.
The orthodontists and secretary had a carefully rehearsed sales pitch that left the worst taste in my mouth. No pun intended. I’ve been to snake oil plastic surgeons with more morals than this office.

I love it here its my first time and everyone was so nice and friendly everything was great here !!! It was fast and very informative Dr Newhart is so nice and so professional! !!! I love it I can’t wait to see what my teeth will look like =) yay for me

Update: I was given a full refund.
I was referred to Dr Newhart by my dentist; upon first meeting he seemed great, very friendly and apparently one of the inventors of invisalign. I used my flex spending acct to pay my portion of the bill ($ 2600), and they were supposed to bill my insurance the rest. Five months later I am still waiting to start treatment because they did not get a prior auth from the insurance so the claims are being denied. They only have one insurance biller who only works two days a week, so getting to the bottom of this is nearly impossible, not to mention Dr Newhart and the office manager, are on vacation regularly. The one time I got through to the insurance biller, I believe Jan, she was rude when I asked her what was going on with the billing and told me it would be taken care of in a few days; it wasn’t the insurance company continues to deny the claims (now 3) for no auth and duplicates. I’ve now contacted my dentist who referred me to see what else can be done and how to get my $ back. VERY DISSAPOINTED WITH THE CUSTOMER SERVICE I’VE RECEIVED.

You should choose your orthodontist like a plastic surgeon. Please do more research on potential Orthodontists than I did, as this is someone you will be handing over thousands of dollars to and trusting with your well-​being. I have waited years to write this review, as in the beginning, things seemed fine, but over two years later, minus a couple grand, and finally accepting that I had to pay another orthodontist to do things all over again, THE RIGHT WAY, I am ready to share my experience in the hopes it will help others not make my same mistakes.
Some things to consider: 1) Dr. Newhart offers incentives for positive reviews written on Unilocal,such as entry into a raffle for an ipad. 2) Dr. Newhart was the only orthodontist that did not require x-​rays from a dentist as clearance to get braces (to ensure there are no cavities that you could potentially be sealing in before you begin), and there’s a reason for that. He’s about getting you in and out, getting your teeth «close enough» to straight, and your comfort, oral health, and personal satisfaction don’t seem to matter much once the check clears. 3) Dr. Newhart was one of the cheaper orthodontists I saw when I was considering getting braces. Now, after being with another practitioner, I can see how corners were cut in order to get to the bottom dollar.
First: my new orthodontist took my braces off of a brand new saran-​wrapped card. I had no idea new braces were supposed to come like that, because Dr. Newhart had his assistant select my braces from a giant container with separated partitions, like the kind craft-​savvy moms have to keep different colored beads in. Recycled orthodontic gear is NOT sanitary, but it would bring costs down quite a bit.
Second: Dr. Newhart sees you only once every three months, even if your individual case may need more attention. I had a lot of over-​correction done under his watch, due to appointments being too far apart. He only has to see you ¹⁄₃ as often as most orthodontists, which can also bring costs to the customer way down.
Thirdly, and most importantly: Dr. Newhart did not listen to me. AT ALL. Once he got my money, it was all about getting me done and out of his office, even if the end result was not what I wanted, expected, or if it was even done correctly. After a consultation with a new orthodontist, I was told that he has seen a lot of similarly bad work coming from Dr. Newhart’s office. Dr. Scott Newhart will get your teeth straight, and for cheaper than most, but the limited attention he pays to bite and your personal aesthetic preferences means that you could end up with chipped teeth from such poor alignment, TMJ, or even worse off than when you started.
Aside from not listening to me on a visit-​to-​visit basis, there were two major instances in which Dr. Newhart flagrantly ignored me, and which I am still paying for today. First: I explicitly told Dr. Newhart that I wanted teeth removed in order to NOT have interproximal reduction done, AKA, shaving between the teeth. He had four of my teeth pulled and then shaved between my teeth anyways, without my consent, because, in his words: «hey – it looks better, though, doesn’t it?»
Sometimes, to help set glue, teeth are buffed, so when he came at me with a tool that gave that sharp, high-​pitched whine, I never imagined he would be shaving down my teeth without even warning me first, but he was. He was nonchalant about the matter afterwards, and the rough, sloppily done edges still give me callouses on my tongue, and have caused parts of my teeth to chip and break off.
The second major time was near the end of my visit, when I was told my braces would be off soon. I voiced my concerns about bite and certain teeth still not being straight, and he waved me off, saying the retainer would fix things. It didn’t. I point-​blank requested to be kept in braces longer, even if it would cost more, but he still took them off. I paid this man thousands of dollars, and by the end, my teeth were only marginally straighter than when I started, but had been shaved down, and now fit so tightly that I was in pain.
I had to go to another orthodontist and pay nearly double what I paid Dr. Newhart to fix my bite and what had been done to my teeth and jaw. I had to learn the hard way that you get what you pay for, and more concern and research should be put into choosing an orthodontic professional. I only found this Unilocal page after I had signed my contact and given him my money, and I found many of the negative things said here to end up being true. Your personal experience may differ from mine, but please always be wary of someone who makes you pay if your treatment takes longer, or who offers you a price much lower than everyone else’s. In any field, that should be a red flag, and I hope you will take these things into consideration when choosing someone.
Good luck in your search for the right person to straighten your teeth. Hopefully you won’t make the same mistakes I did.

The Good: The staff was friendly. The place is clean and it’s pleasant. I never had to wait more than 5 minutes after I got there for them to call my name and start working on me right away. On my first visit when I inquired about Invisalign Dr. Newhart was very nice. He made me feel really comfortable and that’s why I decided to go with him.
The Bad: I was told that the procedure would last about a year and a half based on the 3D computer analysis and impressions taken. He mapped out in the computer how my teeth were going to move over time. A year and a half went by and my teeth were not in place, I was told they had to do it all over again! I would’ve understood if it had taken just a few months more but I had to do it for another year +! Also, I was never told at the beginning that I was going to get attachments placed on some of my teeth. I wish I had know this since the whole point of going with invisalign was for the procedure not to be noticeable. I was not expecting to have attachments on my teeth, for that matter I would’ve gone with the white braces and save money and time. The second time around they «had to do it again» most of the attachments came off so I was at least happy about that BUT oh surprise surprise, the attachments on my front two teeth left stains! When I asked about that they told me they would take care of that and throw a bleaching treatment for free. I thought, oh nice, it will be taken care of, well… I was given a bottle of bleach and told to put that on. I have to agree with some of the other reviews about the Dr. being rude at times when you question things. I was always greeted with a big smile by him but the moment I would question something or mention anything I didn’t like he would turn act as if had disrespected him somehow. After my last aligner once we were finally done I was told to keep that last set since that would be my retainer to wear at night. I was supposed to go back after 3 months but they hadn’t been following up on my appointments so I figured they wouldn’t follow up on this either and sure enough they haven’t called me back, it’s been 6 months. My teeth are not straight, at least not to my 100% satisfaction. My bite is not quite right either, I still have issues biting my lip because my teeth are not aligned. I didn’t wear my retainer for 3 nights and last night when I wore it my gums were in pain! it felt like when I had my braces tighten (I had braces when I was a teen). That’s a sign that my teeth are still moving because there is a small gap that I was told would close up at the end of the procedure. The gap is not as big but it’s still there! :(I just don’t want to go back there. I feel I have to save money (since invisalign wasn’t cheap) to get them fixed AGAIN! this time I’ll go back to regular braces if I needed.

Stay away, especially for kids. Dr Newhart is a strange, unpleasant man with anger and communication issues. He’s arrogant, rude and unprofessional; do not fall for the positive reviews here. He brought my 14 year old daughter to tears. A terrible person.

I took my teenage daughter to him and she decided on the invisiline. The staff was very pleasant to deal with and they spoke to me in a manner in which I would understand. When I left out of the office I knew exactly what I would be getting for my money. Whenever, I call and have quesitons they always answer them. If I fall behind on my payments. which I have a few times they have worked with me. My daughter isn’t a fan of doctors or people putting their hands in her mouth but the staff is very friendly and have made her feel very comfortable. If you can’t make your appt. you can call in and reschedule and go to one of his other offices. I have been to the Larchmonth and Inglewood office and both are good although I prefer the Larchmont office because it is a little more modern. I have reccomended his offices to a few of my family and friends.

Scott Newhart’s son Damian ran this place better than he does. God I don’t even know where to begin with this one, but I will say this. The Dr. in this office is the reason why this place has become orthodontic hell while his staff just makes it bearable. You will not meet a more condescending, rude, arrogant person in your entire life, I can guarantee that. There were days when I would come home upset because this man would act terrible and indignant towards me. I don’t know how staff tolerates it. I am willing to bet people have quit because of him. I really don’t understand why he has such a problem, I think he might need to be on medication and I’m not even joking when I say that. I think he’s either bipolar or just a plain old… begins with A and ends in E
Very dreadful experience and I have zero idea how his wife has put up with him. She has tried to save face so many times whenever he throws his disgusting fits. So many examples, don’t even know where to start.
How about the time when he wanted to charge me for something and before I could even respond he looked me over and said in a very chauvinistic manner «ask your husband» Little does this man know I just didn’t want to give him anymore of my money because he’s such a terrible human being. I paid for the treatment in full, but he refused to give my child the proper treatment needed to end the horrible nightmare that it was in dealing with him. I have no doubt in my mind that this man is abusive. He’s totally the DV type.
He grinded my kid’s main front tooth so badly that he left a permanent slant on his tooth. He didn’t even tell me what he was going to do before he did it. He just went in there and tried to even out a chip, but was angry while he was doing it (as is usually the case with this guy) so he took it out on him and damaged his teeth. He never got the correct treatment because they removed his braces off only after 9 months since I had paid in full. They wanted to get us out of there. There is so much more to it but I won’t discuss in detail because it’s just too much and it’s all horrible.
Another time I was trying to ask him a question about the treatment and he gestured to his staff and mumbled to get me away in a very ticked off and irritated manner. Are you joking? I gave this place a lot of money for a service and that’s how treats the customers? Honestly, there were just so many embarrassing and dehumanizing moments being around that man. And every time that he would act like a complete and utter prick I could just see the humiliation and discomfort on his staff members faces. They all had their own way of coping with his BS. I feel so sorry for his staff because they were always supportive of the clients. THEY are the reason that place is standing on one leg. That Dr. is the reason their business has fallen apart. NO ONE likes him. This guy has run this business down to the ground because he LACKS customer service. He might think that it’s his competitors and I’m sure he constantly blames his staff, but the common denominator is HIM. He’s the problem and he refuses to see it. He disposes of his clients once he has their money. He thinks he no longer needs them. Funny thing is my older son had his braces done when Damian was there and then when my other son was old enough, I brought him there too but this clown was already running the show. I have an 11 year old who is about to get braces, but it’ll be a cold day in hell before I ever stepped foot in that place again. Lastly I just googled his son Damian and it looks like a lawsuit is pending because he shut his business down and ran with everyone’s money. I guess the apple doesn’t fall too far from the tree? Despite that, the guy is still the lesser of two evils. Pretty sad.

So far im not happy at all with this office. I have already signed up for invisalign and the Dr was very sweet during our first meeting although he sat with me for a total of 50 seconds. He was extremely rude and condescending when I was their for my second appointment. At this point I wish I would have gone somewhere else. Lucky me I have 11 more months with this office.
Thank you Todd and Lynn for following up and being so nice.

I was recommended to Dr. Newhart by a dear friend. My son needed braces and took him in for a consultation and I have been coming in ever since. They explained all of my sons braces options, my payment options. So far pur experience has been terrific. My son and I like coming in, staff is always professional and friendly. Dr. Newhart and his wife are so hip and energetic, great team. They both made my son and I feel welcomed and appreciated. We truly felt like a valuable customer. I would recommend Dr. Newhart.
My only disappointment is the lack of parking. There is only street metered 2 hr. parking. I got a ticket the other visit because I went over 4 minutes. My fault but it can be a little stressful each visit.

Although I received treatment primarily at the Inglewood office I am writing on here I have had treatment at both offices. First let me say the entire staff at Inglewood is great, very fast and profession and I love Dr. Newhart. What a fun guy!
The short story is I was getting married in 2 months and as you know budgets are tight during this time and they were willing to work with me to get my braces off in time for the big day. I discussed with Lynn, the financial lady, about all the payments due. I got all the money in and I must say I am extremely happy with my orthodontics treatment. Braces are a huge investment but Dr. Newhart and his staff are willing to work with you to help accommodate your financial situation. Customer service is their number one priority and they work with patients no matter the situation as long as you communicate with them. I love them and would recommend any and everyone to use their service.

I’ve been going to Dr. Newhart for about a year now as I straighten out my teeth a bit with a spring retainer. He has done great work on my teeth and is also always a pleasure to talk with. I very strongly recommend him!

I had braces done here, and this month I’m getting a consultation at another orthodontist to get braces done. Again. Some of the attendants were great, while some were loud, talking about personal things. The thing that still upsets me now and again is the condescending manner of the Dr. when he is frustrated. Also, one time he started in on my mouth and was visibly upset from something earlier, so was pulling and jerking at my mouth. Painful, to say the least. One time we were having a discussion on a disputed matter and he was so worked up I thought he might hit me. There are good things about this place, but I would suggest going elsewhere.

Very nice staff. Very professional and accomodating. Plus, he uses tintanium wires, which only require adjustment every few months.
Great orthodontis!