US Customs & Border Protection

Worst ever service from mr. Lee at the customs. Even we are US citizen, He questioned us our job title, company name, how long we have been with current company. Hello, Is that a job interview or just a port that suppose to welcome citizen back? In the end, He just hand over our passport back to us without a word. What a shame, I thought they should be trained to be polite, or fake to be polite. None!

Just finished my interview for Global Entry and I am pleased with the experience. I arrived 10 minutes early to my interview and was seen right away. Everyone was courteous and the process was efficient. It took about 5 minutes to complete the interview.

I hope what I have to say doesn’t end me up on some border patrol hit list but I absolutely hate going through customs, especially U.S. Customs where I’ve generally found the agents to be less than welcoming, rude, arrogant and anything but polite or friendly. However, I must say that I found this particular one to be a pleasant exception from my past experiences. The lines moved quickly, everything was well automated, the agents actually helpful and with something I’ve never seen on any custom agents face before, a friendly welcoming home smile. So, Four Stars for them, they clearly know what they are doing, handle everything very well and in a most professional manner.