Timothy C Wong, OD

I’ve called the number listed here for them several times during their listed hours, and no one ever answered the phone. Got voice-​mail once and no one called back. When finally reached, communication was bad. As if speaking with someone who wasn’t really listening or doesn’t fully understand English. I have limited insurance coverage — only for eyeglasses exam — but I mostly wear contacts, so I need to update that prescription, too. The exam is nearly the same for both, just for contacts they also have a machine that measures your eyes. So I see no reason to pay twice for the same exam and was looking for a place that would only charge a reasonable extra fee for fitting contacts instead of gouging by charging full price for two exams when I’m only getting one. This place wants to charge me twice. No.

Last year I realized that I needed to get my eyes checked for some glasses and perhaps contacts. I found Dr. Wong and have had the best experience going through the process. He really cares that I am comfortable and that I am seeing my best. He always greets me with a big smile and listens to my concerns carefully and he knows his stuff! The office is quaint and professional. Even though I don’t particularly like having to wear glasses or contacts, I look forward to my visits with Dr. Wong. I recommend him highly!

Years later and I still only love Dr. Wong and the amazing Rachel! Dr Wong continues to be amazing, kind and always great to talk to. He’s seriously the best. Do you know he goes to eye glasses conventions to keep on top of the top trends? He brings in very unusual pairs and always looks out for his clients!
Rachel, his assistant, is a slice of HEAVEN. Do you know she remembered my favorite colors and put aside a pair of glasses for me for like five months?! Just so I could match my dress at my wedding?
I just let her pick my glasses. I walk in and she knows my style and I always end up picking the pair she shows me first. As you know what? I get nothing but compliments every day!
My current pair are from fashion icon Romeo Gigli. BOOM. Love this place.

I really wish they didn’t break my frames, but they did. Was it because they knew these frames were my backup? I’ll never know because I’m NEVER coming back.
After picking up my new eyeglasses, I left my old ones to get new prescribed lenses. The receptionist told me that my frames could possibly break because they’re old (3 years old and in perfect condition) and they won’t be held reliable if they do. RED FLAG ALERT.
While waiting for a call to pick them up on the expected date, I get a bad feeling that my frames broke. The week ends and still no call so I decide to call them first thing the following week.
I call the office and ask if I can come in today to pick up my glasses. The receptionist says, «Ok, let me go check if they’re ready for you… Hun, I’m sorry, but while the lenses were being replaced, the frames broke.»
«Oh really? Ok, will I be reimbursed with new frames or something?»
«No I’m sorry, but we’re not responsible for them and we can’t do anything about it.»
Are you kidding me? Of course you can! Clearly, the receptionist is too busy to give you a call to let you know your glasses no longer exist. I would’ve been understanding if I was called right away and given some sort of incentive, but I didn’t.
To add a cherry on top, the new glasses I have in my possession are crooked. The right lens is higher than the left.
Very unfortunate. Goodbye forever Dr. Wong & Staff.

Best optometrist I’ve met. Takes his time with you and breaks down how the eye works and what he’s looking for when he conducts his vision tests. Office is super clean and staff is friendly and attentive. Highly recommended to anyone in the area! Thanks you Doctor Wong!

The best optometrist I went to! And I’ve been going for years to get my eyes checked. Dr. Wong is the nicest and the friendliest and him and his lovely assistant made me feel so comfortable. Highly recommended!

Never will you find a better, more caring, capable and talented Optometrist. Dr. Wong goes above and beyond the call of duty and it extremely knowledgeable. His receptionist, Rachel is equally as caring and her positivity is infectious. Of all the medical professionals, I have experienced in L.A., Dr. Wong is at the top of the list.

You would hard pressed to find a better optometrist who seriously cares about his patients. I love seeing him. yes, you read that correctly. Love. He’s a very intelligent and thoughful man who provides options for challenged eyes without breaking the bank. He will spent time and effort on customizing glasses and eyeframes to your satisfaction and I never feel rushed. He also takes the time to explain medical concepts. Most doctors pander and condescend, not Dr. Wong. I have been a patient for years and so is my husband. I am grateful!

Dr. Wong was referred to me by my fiancé who has been raving about him since we met. I finally went to him and he is the best! He spent a lot of time with me and was very thorough. For the first time in 20 years of wearing glasses and contacts, I am THRILLED with the results. I highly recommend him. Rachel who works the reception is also great and on top of things!

Hands down the best optometrist in the business. I have been coming here for years and have nothing but praise for Dr. Wong. Caring and attentive describe his bed side manner; he is just a great guy. Highly recommend. He has Saturday appointments and works through lunch which is so helpful for patient scheduling. Rachel, who runs the front desk is a sweetie… I love when I call, she already knows who it is.

This 1 star is based on the lack of intellect in the office part of this business. Whoever was employed and working on this day as a receptionist, doesn’t understand insurance at all! I have Blue Link, it is an affiliate of Blue Cross/​Blue Shield. They are not just a medical provider, they also cover vision exams. For some reason after 2 phone calls to this office then two more to my insurance company trying to explain back and forth the information to both sides, my amazing service provider Blue Link, had me on hold and tried to speak to that receptionist. The receptionist on this call and every other call was rude, condescending, and didn’t even answer the phone with any office name, just, «Hello…» She stated that they only bill ‘Vision Only’ providers. Which is not true, they have a contract to the local Blue Cross and Blue Shield to except my insurance. THEY ARE CONTRACTUALLY OBLIGATED TOO! My customer service agent went on to ask to speak to the office manager, but the receptionist said she was out (from Wednesday) until next Monday. Weird… And then, refused to release the office manger’s name. WOW… I combed through doctors trying to find the best ones, this review is not in reflection of Timothy C. Wong, OD but of his staffing. My provider isn’t done with them, because they are technically breaking the law. I do this review to warn or caution current or prospective patients. I am not one to bad mouth, and this isn’t that, this is factual information to give the public an accurate view of something outrageous going on at this office. Happy Doctor Hunting!!!

Dr. Wong is the best optometrist there is! He gives the best care to his patients and goes above and beyond to help you in every way. He has been our family optometrist for more than 6 years.
I recently had the Visian Intact Contact Lens (ICL) procedure done and Dr. Wong did my post operation assessment. I was really worried, since I couldn’t see that well out of my right eye. He asked me questions and came to the conclusion that I was putting my eye drops incorrectly. He told me how to put the drops on correctly and now I see really well. He gave me his email to keep him updated regarding my status. He was very quick when it came to replying to my questions.
I recommend anyone to go see Dr. Wong. He’s not only your optometrist when it comes to your care, but he is your friend. Also, his office is really welcoming.
Thank you for everything!

Dr. Wong is great. I never wait long and have had a great experience. I really like his receptionist, too.

I’ve been visiting Dr. Wong for at least 5 years and always have a wonderful experience. He’s friendly, funny, and efficient! Rachel is a joy to speak with and makes scheduling and follow up super easy. No waiting. No mistakes. You get in, you get out, you get great glasses. As a bonus you get treated like they just saw you yesterday even though it’s been a year. Go here!

Dr Wong and his staff are awesome been going for years highly recommend him if you’re looking for a optometrist very professional and knowledgeable and cares about his patients

Dr. Wong is attentive, kind and informative. His office is always busy however Rachel runs his office smoothly and seamlessly. They always make room for me if I have eye emergencies (infections) and always reminds me of clean contact lens habits.
Visiting or calling the office is always a pleasure.

5 Stars, is there more to say.

Dr. Wong is a terrific optometrist. He’s very thorough and does an excellent job. However, the receptionist (whom is the primary contact and face of the office) leaves a lot to be desired. A very nice person, yes. But it seems she cannot adequately handle the operations of the office by herself. This is a major pain which now has sent me searching for a new optometrist.
Sorry, Dr. Wong…

Dr. Wong is a very personable and relaxed optometrist. He always has a positive outlook on life and the eye exam is always done in a casual and naturally unobtrusive way. I tried to find glasses but couldn’t and they were nice about giving me my glasses prescription. I will continue to go to him in the future and I highly recommend him.
I should add that he has fitted me with contacts before which fit perfectly.

I can’t say enough good things!
Found Dr. Wong on Unilocal,thanks guys!
He’s an optics nerd. I appreciate nerds. I really like when you can have an intellectual conversation with a doctor. He doesn’t assume you’re a moron and actually explains things to you– how the eye works, etc. This makes him extremely likable, almost like a favorite teacher!
And the office staff is great too! All too often, people that work in medical offices hate their lives and are rude and mean on the phone and/​or in person. Not the case here. 5 stars all the way!
Oh, and they take appointments on Saturdays, but you have to call and ask about it. I think they do every other Saturday. Good stuff.