The UPS Store

Needed to send a small item back (Amazon Item) and Amazon sent me a label link, but I could not print it at home, as my printer is down, so I stopped in here, and the gentleman that initially helped me was very friendly, he said I could use the computer there to reprint a label, I said thanks and he printed up my label, when the Manager (I think Owner) charged me for what I thought was 1 printout, he charged me $ 3.89, I asked if that was what they charge for 1 page printout/​copy, he said they charge a computer fee… What!!!, was on the computer for 45 seconds!!!? (Also, no one said there was a fee to use the computer to print the label.) (to the other reviewers here on Unilocal) This is NOT a UPS store by the way, the UPS STORE is a franchise so each store is independently owned and operated, I will NEVER go there and I’ll make sure to tell all my Entrepreneurial and Home Based Friends in the Pico Robertson Area what a Scam thsi place! UPS should not allow these Franchisee’s to tarnish their brand with such cost gouging and piss poor service. It’s not about the $ to me, but rather the Principle!
I now deem this spot, most hated business in Pico/​Robertson!

I’m only giving it one star cause I have too unbelievable 2.50 for 2 pieces of paper to be printed never again. I can’t believe ups allows this place to function with there name/​branding on it.

This is only UPS Store that provide waybill so I can use my UPS account.
Best location and great staff.

I went to this store to send an item on a payment on delivery basis. Javed Bava refused and insisted that I have the receiver call and pay in advance. They are therefore refusing to provide a basic UPS service.
In addition my kids were shopping for a Christmas card and his colleague accused them of mixing up the cards and told them aggressively «Don’t touch that» Get Out“
Quite apart from the fact that they are 6 and 8 and were left crying, this is not how someone speaks to a customer.
If I could give negative stars I would.

When I was looking for a UPS store in my brothers neighborhood– this one popped up on the map with two stars… At first I thought… Hmmmm that’s interesting– this ups store has a measly 2 star review? How is that possible– it’s a ups store! All that is required from employees are basic customer service and computer skills. Well, after visiting now I know why this place is so awful.
Upon entering the ups store instead of a customary,
«hello! How can I help you today?» I am greeted with (and I use the term greeted gratuitously) « — — » that’s right, nothing.
Just a hateful stare from UPS worker. Finally, I initiate conversation,
«hello! I would like to ship this package back to the sender. All the information is right there on the package»
…silence… Just the continuation of the stare…
wow, I think to myself. Did I run over this guys dog when I parked?
Finally, he takes the package and starts typing on his computer. I wait patiently.
«12.50».
What?! It speaks! I was quite taken aback.
Then I remembered how small my package was… It’s an envelope. And i hadn’t specified a shipping speed. Heck– I hadn’t even been presented options! Come on! Up sell me! Tell me why it costs 12 bucks at least?
«It’s the standard shipping cost»
Ok, ok I get it. This guy hates his job– thinks he should be rolling in dough just because he moved to LA in search of his dreams and now he works at a UPS store. Well, tough break buddy-​very few people love their job– but most people have the decency to grin and bear it! Hey– at least you have a job! UPS is a great company to work for– from what I’ve heard at least…
So, I pay the price– decide to just GTFO ASAP– rudeness is something I can’t stand. Especially since I have been in customer service and sales for over a decade.
So, I leave. And hope that my package– which contains a product worth over $ 1500 dollars makes it to its destination. I jump in my car, turn up the radio, and look forward to my lunch of Mac n cheese I left cooling off in my kitchen.
UPDATE: (and the reason why I’m posting the review) my package tracking number that had been handed to me with barely a grunt of acknowledgement by the aforementioned UPS store worker has no record of ever existing in the UPS tracking system! Oh joy. Now I have to file a legitimate complaint. Which– contrary to what some of you might think– I really don’t want to/​have time for/​did I mention I didn’t want to? I hate complaining– but, I just had 3 cups of lightning strong Java this morning so, it’s go time.
Wish me luck.

I came here on a saturday afternoon. It’s not a bad ups store, it has enough to fulfill the are minimum of what you need. I normally don’t like ups because of the outrageous shipping prices and slow delivery service, but I like the idea of a store that gives you other carrier options. I needed something delivered to West Virginia from California, and the cheapest and fastest option was priority mail. It already came with tracking, and it would be shipped out Monday and should arrive in 3 – 5 days. It arrived exactly on the 5^th day, so I guess no complaints there. Service was good, although no one was at the front when I came in. They didn’t have a sturdy document envelope, just the ones with bubble wrap, so I opted to use the priority mail envelope instead.
The pro is that it is open late on a Saturday, and not much else. All the other mail places were closed.

I came in today (Thursday @ 11:30 — 12:30pm) because I needed something notarized. Unilocal says it offers that service, the website says it does, I figured it probably does. I go in and there’s only one guy there and it’s super empty. He tells me they aren’t doing notaries today. I ask what the notary guy’s schedule was or if I just missed him or something because the website basically just says the service is offered. The employee goes on to say, «when something happens, he’s just gone for the day.»
Uhh ok???
He continues.
«That’s why you should call before you come here.»
He tells me «the guy is usually here every day.»
Great. Thanks!
Lol, it wasn’t the worst… I just didn’t get what I needed and the employee was kind of rude about it!

A robot could offer more character than the employee that handled my package. He took my package, scanned it, and handed me a receipt, then back to his smart phone. Didnt say a word. How about a hello, a smile, and a thank you? Got the job done though so will give an extra star. With people opperating like this these days, don’t think I’ll be missing them when robots do end up taking all their jobs.

Just shipped three packages from this location. Super friendly service, and was mostly empty of other customers (around 11am on a weekday). A little hard to find, and appears there’s only street parking. Not the chicest location I’ve ever been in but cleanly enough. But most importantly: The associate was nice and quickly processed my shipments.

I drop a package off here and the package was never scanned. The package was lost in the mail. UPS says that your package is insured, but they told me that I would not get the 95 I was owed for them losing my package. I have shipped over 500 packages with USPS I have never lost a package that hasn’t been returned to me. I am done with UPS it is just to risky for insurance that they don’t honer.

Went there for the first time last night. The guy who was there did the job as expected but barely showed any enthusiasm towards a costumer or his job, no greeting, no smile, no hi or goodbye.

The most unfriendly and unhelpful staff at this location. If it wasn’t the closest to my house, I’d NEVER go there again.

Notary service is great.
They also have UPS freight services avaiable
I shipped out two arts using their freight services and it was deliver on time
Staffs are very friendly and very efficient
This is the best UPS store in the town

Just had the worst experience at this place. Firstly, they don’t accept UPS account numbers — they were the first recommended location on the UPS website, and I was there 10 minutes before the deadline cutoff with a package that had to make it out. I didn’t have any other choice but to pay, and the total was $ 40 more than quoted on the UPS website for the same service. NEVER AGAIN.

I went in to overnight a letter locally, within Southern California.
First, a couple negatives:
1) There is no parking lot. This was only slightly inconvenient because there was plenty of meter parking on the street and in a L.A. City lot a block away.
2) I really wanted to take care of this on Sunday, but the store was closed. So, I had to wait until a «business day» on Monday.
I put my letter on the counter and told Alfonso that I wanted to send it overnight. I was pleasantly surprised that he took the letter and literally did the whole thing for me. He obtained the «To» address and «From» address from the envelope, placed it into an overnight package, weighed it, sealed it, and moved it to their outgoing station.
I was prepared to have to fill out forms (like at FEDX), and put the letter into the package myself (like at FEDX). Alfonso took care of the whole thing.
Being used to FedEx Kinkos open 24 – 7, the Sunday thing was somewhat inconvenient, but not enough to take off a star.
The reason for not giving 5 stars is because I asked for overnight delivery and was not told there were 2 delivery options. I had to ask for the pricing to get that info. It is minor, but as a customer, I’d really prefer not to feel like my wallet is being pried open without my consent.
I would definitely go back and use their services again.

Don’t get a PO Box here. They are very disorganized and unresponsive. They failed to notify two deliveries I was expecting. We called twice and then finally when I went in, they found it after looking. Now, I’m waiting on another package that was delivered two weeks ago, but did not receive a notice and when I called, was put on hold for over 5 minutes and then put on hold again when I called back. I don’t know if they will find it, but it’s not worth the hassle. We will not renew our contract when it expires.

I’ve a mailbox here for the last 3 years. Nothing special. Just mail services.
A mailbox will set you back at least $ 250 a year.
They give you a key to the front door do u can access your mail at any time.
The paper shredder bins are usually filled to the max. Will someone empty them please?
If your mail doesn’t fit into that tiny narrow box then they hang onto your mail behind the counter.
Parking behind the store is a pain because the asphalt is completely torn apart like a war zone.
Convenient yet not so convenient. Get my drift?

While the folks here aren’t particularly talkative, they ARE efficient!
I’ve stopped by to see the «Brown» guys quite a few times and I have to say, I’m always in and out with the least amount of stress possible.
The parking kind of sucks unless you’re there on a weekday and even then it’s shoddy… I suggest heading south on Robertson and parking at a meter on the west side of the street. For the most part I have only had to walk a few car lengths to get to the front door…
I’ve been here for a Notary Public as well as for sending packages… and for both, I’ve left content. I was just there per the advice of my granny the other day… had planned on packing my Christmas prezzies myself and then hauling them into the local Post Office, but she suggested I let UPS pack it for me and ship it through their store. GREAT idea Granny! I brought in three bags full of wrapped crap and they packaged it nice and secure in a box for me… all for $ 32 total for 21.1 lbs and it was being sent to Texas from Cali! Yeah, might have been a LITTLE cheaper at the Post Office but I saved in stress alone by avoiding the hassle of long lines and purchasing a box, tape, and bubble wrap!
Oh, and the best part… three days to deliver it and that’s DURING the week before Christmas. :)