The Maids

I paid 185 for a one hour clean with four maids, not only did they not use the full hour which I paid for, they did a lack luster job. They basically mopped and vacuumed, the counters were not dusted, nor the blinds, the windowsills were still dirty, super disappointed by this company, five maids should have had my 700 square foot apartment spotless, I am pretty clean to begin with just wanted to start the new year really fresh, not so much. Also they left something in the kitchen sink that I had to spend twenty minutes trying to get out, turns out they put the drain stop in upside down so that it got stuck, of course they didn’t tell me this, it broke into a bunch of different pieces and was a total pain in the butt. For the price I expected really good service. Will not use them again.

We’ve used them twice. When my wife had cancer, they cleaned our place for free through a cancer association. We hired them again this year and they do an excellent job but can get expensive with their hourly rate. But they are quick and very thorough. They really move heavy furniture and get behind it. Great team.

So I got screwed by another cleaning company who flaked and didn’t show up for my schedule appointment, I called around frantically trying to get a cleaning service to come and clean my place before guests arrived. The Maids were one of the only companies that answered their phones, willing to come out on such short notice, and they were close by.
When they arrived, it was a four person crew and each went busy to work. For an hour long cleaning, they attacked my pace and scrubbed all the embarrassing dirt away.
Though a little pricey compared to what I’ve paid in the past, I thought the crew did a wonderful job WITH smiles on their faces.

We have used the Maids for about 5 years now and really enjoyed their service. They are quick and professional and don’t stuff things in places. We’ve never had anything taken. We trust them.
Today they broke a very expensive piece of my refrigerator and it needed to be replaced immediately. I had it done within 2 hours (the repair company also gets 5 stars). I called the company, expecting a fight over $ 445. However, the owner quickly returned my call and said «If you say we broke it, then we broke it. Send me the bill.» I asked if he wanted proof of any sort and he said «I trust your sincerity.» What a breath of fresh air to take someone’s word and have some integrity.

While my house is clean and the women were very pleasant, when they left, my house looked as if a hurricane hit it! All rooms were disheveled with furniture moved to clean but not moved back. Blinds were left at half-​mast, curtains were left tied in a knot. I spent another hour straightening everything to its original position.

Sooooo let me start off by saying AMAZING! My house was a little bit of a disaster after the Christmas and new years parties we had. It was in need of a deep cleaning. I called these guys and they were at my house in 2 hours. Joanna, Valerie, Hilda and Crisanta were the ones that came over. They were respectful and did an amazing job. I will use them again for sure.

Called to get an estimate. They asked what city, I said Norwalk. The lady said they don’t service Norwalk. I was about to say that on Unilocal it says they’re in cerritos, but she interrupts after a few words and says sorry, and hangs up!!! How incredibly rude!!!

Unfortunately my zip code 90 650 is not serviced.
I was really looking forward to trying out this professional team.
My concern was with the customer service phone line.
The representative interrupted before I finished asking my question. She confirmed my zip code is not serviced and immediately responded
«I have other calls bye» and hung up. Things like this normally don’t bother me, now I am writing a review because two days later I realized it did bother.
Not because of the service area but if the answering service answered this way I’m glad I didn’t get to try out the service. What if the maids would have been bad service also?
THIS KIND OF PHONE ETIQUETTE IS BAD FOR BUSINESS.

The maid service answer the phone quickly and was easy to book with. They had an appointment available for me when I wanted it, and they showed up on time! My mover was late, but the yellow team roll with the punches! The entire team was friendly and professional. They smiled and quickly turned my dirty apartment into a sparkling gem. Go yellow team!

I would like to update my The Maids review. THere was an issue of maids going too fast and damaging my stainless steel stovetop. The great thing is The Maids honored their responsibility and paid for the damages and because of this I have to say I I give them still a 4 star! I respect a business that can own up to their responsibilities and so I STILL recommend them. Just please be careful with your customers homes. :) Overall still a fan.

There’s a THIEF on this team!
Between apartments, I moved in with my mother, in Marina Del Rey for a few months, to save.
During that stay, I noticed a constantly revolving set of maids. A new face every few weeks. But it wasn’t until I found an apartment and moved out, that I was ROBBED BLIND by some desperate and mean woman on Jennie Lim’s team.
I was robbed of my clothes, shoes, sentimental gifts! a brand new Balenciaga purse, a diamond ring my dad gave me, my great grandmothers bangle that was left to me, just to name a FEW of the precious items taken from me.
I’m honestly so hurt by the callous & i hope that no one has to go through losing their precious and VALUABLE items. I’m not materialistic, but no one wants to be made to feel unsafe or used.
i have attempted to reach Ms. Lim on multiple occasions to no avail! i have taken the matter to the police, to identify any of my missing items. I’m sick to my stomach to know that some greedy woman is prancing around with My dead Grandmother’s bracelet!
BOYCOTT JENNIE LIM’S MAIDS!

This review is long overdue! The maids is The Best cleaning service, it is expensive but they honestly clean everything, even the air in my house felt clean lol. I have since moved away from the westside and used another maid service that cost almost as much but didn’t clean even half as well. I remember only one time that the maids forgot to clean a specific item and after I contacted them, came back the same day to fix the problem. Great customer service! I miss them :-(

Highway robbery!
The Maids is quick and yes, they are efficient but the rate is $ 200+ and hour so for ²¹⁄₂ hours I paid $ 450. This included 5 women cleaning which I did not request. They do a good job polishing but for this cost you could have one housekeeper come 3 days in a row. I would only recommend this company if time is of the essence.

threw a big partty at my parents place this weekend in west la.
great time, but boy… was there a huge mess afterwards.
found The Maids service on Unilocal and decided to give them a call.
Daniel was super professional and quoted me a fair price to get things done this morning! They sent over a team of maids to help me clean my parents place and they did a SPOT ON job of making sure everything was spic and spa CLEAN!
I am definitely going to recommend them to family and friends.
Only problem i have now is… the place is TOO CLEAN!
My parents will definitely know something is fishy when they find the house in this «too clean» of a condition. Guess I’m going to have to invite some friends over tonight to help make things look «normal» again.
Thanks MAIDS! True life savers…

Nothing feels better than stepping into an immaculate home with everything cleaned the way you would clean it! I was in search of a good cleaning service for years, maybe I’m just too nit-​picky, but i was switching companies on a monthly basis. With my attempts in testing numerous different cleaning companies, I finally came across The Maids who blew all of them out of the water with just one shot! I’ve been using them for about a year now, and they never fail to deliver a perfect job every time.
When the team first arrived I was astonished to see how professional they were starting from the way they were dressed (they even wore sterile booties so they wouldn’t track any dirt from their shoes) to all the professional cleaning supplies and tools they were equipped with. My place tends to collect more dust than the norm, since I have a huge collection of knick knacks strewn everywhere around the house. I love to collect vintage furniture and if they are not cleaned on a regular basis, it just starts looking like junk. The maids did a wonderful job in restoring the beauty of that. They are a very organized team and detailed down to the tee in every job and I can’t compliment them enough.
The Maids services are a bit more expensive than some of the other companies I’ve used in the past, so if you’re looking for cheap cleaning maybe you should look somewhere else, but one thing I realized after using them is that they are very reasonably priced for the job that they do. I would never even think of going elsewhere.
From our first meeting until now, they never cease to put a smile on my face after each and every cleaning. The Maids are the best, hands down!

The Maids called me back a couple of days after I posted this review. They had no idea that their answering service said they didn’t cover my area. They in fact do. I am updating my rating to 3 stars as I’ve never had my place cleaned by them, I can only rate what I know.

Pros: The women showed up on time, were very friendly and helpful, and spoke English. They were pretty thorough in their work, though there were a few spots that I found that I asked them to go over. My home felt very clean after they left.
Cons: This service is extremely pricey. I was originally told an estimate of an hour to an hour and half on the phone when I was booking the service. I figured with four people it would take at least an hour and half. My home is not that large and I keep a relatively neat and clean home. I was surprised that they were there about 2 hours and 45 minutes. I told the owner that I shouldn’t have to pay for the time where they had to re-​do some of their work so she lessened the price. This is not a service I could afford to use on a regular basis. I also suspect that they have different rates to quote based on the zip code you live in.

The Maids Home Services ROCKS!
I hired their crew to clean my home before Thanksgiving and they were completely amazing. The team that I was sent was very professional, friendly, and they worked very hard! My place looks cleaner than when we first moved in… I kind of felt bad they were cleaning in areas I have never touched myself, but that’s the main reason I will call them back next time. I can’t imagine hiring any other cleaning service.
Thanks to The Maids, I have one less worry in my life.

My husband and I recently bought a new home. The home we purchased was a foreclosure, therefore, the people who moved out left the house filthy. I found The Maids Home Service on Unilocal,I contacted Jenny Lim, she came over to the home, gave me an estimate. Was very proactive, professional and made me feel instantly comfortable with her and her service. The team came out this morning, they were thorough, efficient and did an AMAZING job!!! Given the amount of work they had to do they were very quick. They worked hard and took very little breaks. I am sooo pleased, they cleaned every nuck-​n-​crany of this home. They even cleaned on top of the cabinets in the kitchen. My home is so clean you could eat off the floors, I am not kidding!!! Spotless…
I can not recommend them enough, they are fair, honest and extremely hard working. I am a very detail oriented person, Daniel (the general manager) was open, receptive, accommodating and very thorough. He monitored all the work of the cleaners and pitched in when a hand was needed.
The only draw back of this service is that it is a bit pricey, but it is worth every penny!!! You will not be disappointed.
I highly recommend this service and I plan to use them again for my future needs.

If it weren’t so expensive, The Maids would get five stars.
I used their services a few years ago and am still saving up to have them come back one day.
After living in filth for months, my roommates and I decided to suck it up and pay for a single-​time cleaning service. Excited by the 22-​step process, I called them up and scheduled an appointment.
They arrived on-​time with a crew of four people. Embarrassingly, I found out it took about 4 hours to clean all three bedrooms, two bathrooms, living room and kitchen (yeah, the apartment was that disgusting).
But man…
I immediately received text messages from my roommates (they arrived home sooner than I did that day) about how clean the apartment was. THEY CLEANED THE TOP OF THE FRIDGE (!!!). They even got that gross scum on the scum. The place literally shined at 6pm when I got home.
The owner, Jennie, is sweet and really proud of her work. Her team is amazing and seriously… if you can afford it, use them at least one and just FEEL the goodness that runs through you when your apartment is that clean.