Tidy Maids LA

Horrible ²¹⁄₂ hours and only cleaned the stove and countertop then when I cancelled the charged me $ 75. For the next cleaning! I had to cancel and it’s been two weeks and haven’t been paid back and now they say another ten days BS

Ok EVERYONE listen up! This is NOT the Tidy service that leaves white flyers on your door! I have made the mistake and I’m pretty sure everyone else here has too. They are a maid referral service and their address is
. Think and research before you post.

I set up service with Tidy, but then decided to cancel. I cancelled 4 days before the scheduled service, but the still charged my card. I had to call to get the charge reimbursed. Beware!

This service is awful. First they bill your card prior to devices being rendered. Then the day of the service (which was due at 2PM). I waited and waited by 2:20 I decided to call the company. I was on hold for 45 minutes, then a young lady got on the phone and in a matter a fact voice stated that the person cleaning my home called out sick. I asked her so you could not notify me, I sat home all day waiting. She then replied it was on her things to do. I then asked her how hard would it have been to call 4 people. This employees had to call out in the morning; each service last 2 hours. 15 minutes could have been taking to notify the clients. It was apparent she had no intention of owning the mistake and abruptly said we will give you back your money. I the called Monday, thinking to myself somebody at this company must have care about the customer and the experience. Again I got front line staff. When I explained what happened she said all the managers were busy and if I had a complaint e mail them. I explained this said all about TIDY cleaning. That should be calling me to apologize for disrespecting my time and taking my money for services not rendered. But I guess not according to the office personnel. STAY AWAY FROM TiDY. Use another service.

I received the Tidy flyer on my doorstep here in Ventura and decided to give them a try. I selected the Tidy+ cleaning. The young lady arrived on time with her cleaning supplies in hand. Unfortunately, after spending 2.5 hours of cleaning, my house did not sparkle nor did it smell like it had been cleaned. Being so dissatisfied with service and since they had my credit card info, I called to ensure my card would not be charged for any future cleanings. I was told this cleaning would be considered a one time cleaning at $ 100. not the $ 90.00. and not eligible for their ‘money back guarantee’. I’m not really sure where she spent my 2.5 hour cleaning time and coupled with the shady pricing ensures this consumer will never use them again.

Very difficult to get anyone on the phone, long wait on hold. Tried three different housekeepers from this place, all were mediocre at best. They aren’t able to offer their Mighty Tidy service (4 hours, 2 people) even though they advertise it. The last appointment, the housekeeper cancelled but they didn’t call or email me to let me know. The business is not run properly. Will try a new agency.

In line with many many other reviewers, had horrible experience with Tidy. The flyers are the only good thing about this company. Unbelievably bad. They not only cancelled my first service after I booked it but no showed for the second. They also charged me for the entire first cleaning simply by booking it. Then I had to ask for refund. The «concierge» phone number leaves you on hold for 5 – 10 minutes before anyone picks up and one of the gentleman I spoke with had soap opera voices in the background during the call. Something extremely concerning about this company. They need to tidy themselves up!

Worst cleaning service I’ve ever received. Didn’t mop my floors, I paid for an EXTRA hour for them to clean my floorboards and they’re all the same as before the cleaner came. I have two bathrooms and they skipped one of them dusty/​dirty. Didn’t even attempt to clean them. A couple cabinets still have muck on them didn’t get wiped down. I couldn’t be more unhappy. My advise: clean it yourself guaranteed you’ll do a better job.

In response to the claim I have the wrong Tidy Maids: I believe I reviewed the correct business considering the phone number on your page matches the one I called regularly to contact you guys.

I think we’ve been scammed. The tidy flyers are always littering my neighborhood so we finally decided to give them a try. My boyfriend let the cleaning lady in, gave her access to some music, and left for work. When I came home the place was still dusty, my appliance had new foreign white marks on it, and there was a strange film in the sink that when I put my pan in it to clean it corroded the ceramic sink!. Now there’s a large orange ring we can’t get out! There are huge dust clumps left in the corners of the walls and she didn’t move the furniture at all as between the sofa still has loose garbage, dirt etc. $ 80 on top of that!

I have cancelled my service with this company for, primarily, two reasons:
1) unreliable — they no-​showed several times and I would get a call 20 minutes after they were due to arrive. Not professional and it’s not how I do business.
2) Quality — my first cleaning, the one that charges by the hour, was awful. This company handled it very well, refunding part of my money and comping parts of the next cleaning. The second cleaning was terrific! But… then I never got that lady again, despite requesting her. The others who came were okay, but not worth the money.
I guess a third reason is the price, it could be more reasonable, especially given the service.

Tidy put flyers (adorable flyers btw) in our building and I thought I’d give them a try. The prices are SO reasonable, and the tip is included in the listed price. You can prioritize what you want the cleaner to focus on, and if you really like a particular person (s) you can request they be your regular cleaner. It’s not «deep cleaning», but for the price it’s great. They clean and «tidy» up the house, you pay for the time rather than size of house. The longer you have them there the more in depth the cleaning is. I’ve always been very pleased with what I received and have always felt it was totally worth the price, and I am getting my money’s worth. I am so happy with the service! You pick a day and time so you always know when they’re coming, and can plan accordingly. Their cancellation policy is great too, just need a 24 hour notice and no fees or anything for canceling/​rescheduling. Highly recommend!

This company is awesome

The worst «cleaning» service ever. Do not use this company.
I am not sure what the person actually cleaned at my place. My bed is made, kitchen and bathroom counter tops wiped. That’s about it. Floors are filthy, literally crumbs and such on the kitchen floor. There was exactly one cup and one bowl in my sink and those didn’t get cleaned.

Tidy has been such a wonderful service especially because of Leonor. She is just awesome. They have been here twice and both times, she was so thorough. She cleaned where I didn’t even know it was dirty. I highly recommend them and if you can request Leonor you won’t be disappointed

We love the gal who cleans our home, but tidy HAS THE WORST CUSTOMER SERVICE EVER… AND THEY JUST RAISED THEIR PRICES… we cancelled immediately, but we were on hold for over 15 minutes.
You should not think this company will help you… they charge you IN ADVANCE of actually cleaning your home and then they make it virtually impossible to get in touch with them.

I found out about Tidy Maids through a cute flyer they left on my door step. Their prices seemed competitive but what made me give them a try was their friendly customer service. Everyone I interacted with at Tidy Maids was super helpful and friendly.
Anna came to clean my apartment. She was extremely sweet and efficient. I definitely plan to work with her again.

Everyone loathes the dreaded «chore day» of the week. It simply takes too much time out of a person’s schedule to be cleaning your home all day. Tidy maids has changed all that. I was first skeptical when I received a flyer in the mail, but i decided to give them a call… Wow, I was blown away at how easy they made it to work around my work schedule. Very flexible times.
When the maid showed up she was very friendly and cleaned my whole 4 bedroom house in a jiff. What it took me the whole day to clean, she finished in a few hours. Very good service overall. Will definitely call again.

I love Tidy Maids. Irma has been cleaning my home for about 8 months (once a month) and I am so happy! She does a very thorough job and she is so so sweet! Seriously, I come home and just breathe in a happy sigh, you know? She cleans things I never even thought of :). Even the clear thing at the bottom of my glass shower door! It’s clear again! And there are no spots on my shower door!
I also really like the people who handle the appointments. They communicate quickly via email and reschedule as you need it. They also take any suggestions you have and tell your person — and then it happens!
So happy :)
For your info. My home is about 2000 sq ft and we pay $ 113 monthly. A bit pricey, but worth it.

On February 18, 2014, I inquired the moving out cleaning services for a rental property that my husband and I own in Downey.
By Feb. 20, the maid was waiting outside of the house almost 15 minutes prior to her scheduled arrival. I value earliness immensely.
The maid herself was very respectful and diligent. She got to work right away.
While I was satisfied with the cleaning services for the most part, I was hoping that the bathroom floors would have been mopped a little better.
The large kitchen appliances, all of the bathroom and kitchen cabinets, and shutters on several windows were cleaned and wiped down very well, though.
I shouldn’t complain too much because the house was completely empty and it is 1,940 sq. ft. No furniture. No steam cleaning service. The home was not in bad or even mediocre condition in my opinion. My husband didn’t even really notice what had been cleaned — ha! And the maid was there from 7:45-ish a.m. to about 2:00 p.m.
The thing that irritated me most was that I was told an invoice would be sent to my provided email account. It never was. Even checked my junk mail. I was originally quoted $ 132-​$ 187 for the job, but my credit card was billed $ 221 on February 25. Go figure. At any rate, I would like to clarify that I was told on the phone that they charge $ 34 per hour for cleaning. I just needed an invoice a little more promptly.
If I were writing a review for weekly or biweekly cleaning service, this would probably be a 5 star review, but all facets must be considered.
Review #200