The Home Depot

I am officially done shopping at Home depot. I have spent thousands of dollars there over the years but now I’m done until they stop selling plants with NEONICOTINOIDS This chemical is on the plants they sell to consumers who plant them in their yard and kill off the butterflies, bee’s and any other pollinator unlucky enough to land on those plants. It’s high time corporations take responsibility for the devastating effects of their products. I called the store manager to complain and he didn’t seem to give rip. Lowes plants do not contain this evil chemical so I will do all my shopping there. Home Depot is under educated or just thinks consumers are just plain stupid.

It’s no mystery why this Home Depot has been rated 2 ½ stars. I must say I come here quite often (it’s just convenient) but not my favorite for the sole reason that the customer service at this particular store is horrible! The employees here are always gossiping when I have approached for help they act like «how could you». I always come here with the mentality that I will be given terrible service.

Worst place ever. No help whatsoever! Asked for someone to help me find something in hardware, Waited over 30 minutes twice and no one came to help.

After 40something minutes later, an employee who saw me waiting brought someone in management that took care of the problems. She also gave me a discount which I completely did not expect and most importantly had people skills and was apologetic. My only regret was not getting the young gentleman’s name, all I know is he was wearing Army boots so it may be a vet or reservist. Thank you whoever you are

*** Pitstop Review (South Central LA) ***
Sometimes words can be used to paint a particular picture. There are other times when silence speaks volumes!!! I will NOT be returning EVER.

I want to Thank Leobardo Garcia for being so helpful and Knowledgeable about Home appliances… It was such a great experience being helped from Leobardo…

Any place that can keep a clean restroom in LA deserves 5 stars and self check out is great… in and out.

If I could give 0 I would!!! Customer service— very bad! Horrible!
Every store would let you return without receipt, &give you store credit. I tried turn my switch covers (all new, for total of $ 4)Dejane didn’t let me– saying its electrical-​They are plastic covers. No electricity attached, okay? Had to call online, talked to the store &asked about return policy. They finally let me. (Dejane was clearly taking her time, didn’t want to return for me, waited ½ hr almost) When to buy stuff, Ronzette charged me 5 times on 1 item I bought, WTH! She told me to walk over to customer service, went there. Cleotil sent me to return (saying to be front, she will be right back) but went somewhere, came back, I went straight to her, everyone thought I cut the line! Cleotil (the lady at customer service) was angry, totally pissed… I’m just trying to get money back for the 4 items I didn’t buy, but got charged!!! Chill… The customer service here is definitely HORRIBLE!!! I have been to Home Depot so many times of my new house, 1^st time here, cuz I passed by. NEVER GO TO THIS STORE!

Really bad customer service, I asked the Hispanic lady working the HELP DESK to please call someone to help me reach an item on a high shelf, she came up to me and said you can get that yourself, I said it’s too high she pointed me to a latter at the end of the aisle and told me to use it if I had to, not the kind of answer I was looking for, if I didn’t needed help I would not had asked for it.

Came here hoping to find a tropical esque tall house plant. The Garden section is soooo legit! I found what I needed and at the right price, such a score. This is a good home depot, clean, wide variety of home and building goods. Friendly staff tooI’ll be back to pick up succulents.

The tool rental clerk added a charge for $ 3.70 for «damage protections without telling me and on the electronic keyboard, said, «Just press Next and sign» when I started to read the fine print. When I returned the equipment the manager was condescending and rude and told me that it was my fault for not reading something I read. He told me next time I should read what I’m signing. He was present when the clerk sold the rental so he clearly know that the option was not told to me. After arguing with him and having to listen to his lecture about my shortcomings, he reluctantly refunded the $ 3.70 plus tax. It would be like going to the supermarket and having the clerk slip an item into your bag without your authorization and then the manager who witnessed the whole event lecturing you in a condescending way for not paying attention to the clerk’s transgression. I turned in a survey and asked to be contacted by management. I would really like to talk to a higher up about my concern. It’s not the way to treat a loyal customer.
If they had taken the time to explain, I may have opted for the extra fee, but it would have been my choice and not slipped by me.

This review is for Jerry he works for AG Heating & Air Conditioning they are the contractors for Home Depot so the 5 stars are for him NOT for home depot. Even though at 1^st we had a few issues he assure me that he will take care of them and he did. He kept his promise and followed up with us just like he said he would. I was hesitant at 1^st because I was going thru Home Depot and they have the worse customer service EVER but he said I didn’t have to deal with HD just to call him and he will take care of all of our needs and he was 100% correct. If you are planning to get AC in your home he is the correct salesperson to deal with he will take good care of you.

This Home Depot is terrible! I live close to this one so it’s convenient, hence the two stars. The customer service is horrible and the upkeep of the store is unorganized!

Absolutely horrendous. I called four times to ask about renting a 10′ ladder — the first person I spoke with said they didn’t have it, got transferred around to four other departments before someone picked up the phone and said they did have it.
Called the next morning to double check since I was already wary of their incompetence; the associate, Veronica, told me that 14′ was the shortest ladder they had. I asked her to double check and she told me that they actually had both 10′ and 12′. I went in to pick up the ladder and when I got back to my apartment, it was almost too tall to stand up since they had given me a 12′ ladder rather than a 10′ one.
When I finally came back to return it, I had to ask about 7 separate times and wait 30 minutes before I finally got a sales associate. Talked to the manager to discuss my terrible experience and although I was able to get a refund, he was about as useless as the rest of the employees.
The only good thing about this Home Depot is that if you ever need a job, this place obviously hires literally anyone and doesn’t actually care if you work or not, so recommend this place to any and all unemployed friends!

This store sucks. Self checkout never works properly. Employees are all idiots. Except one. She’s cool.

This Home Depot is by far the best I have ever shopped. The Management team Jimmy and Claudia are amazing. There is also an awesome team of supervisors who have made my shopping experiences there great. I am really glad they are in the neighbourhood.

This review is for returns department. Namely, the cashier’s name that is printed on my receipt. Her name is Meagan. The # after her name is MT03196. I assume that’s her employee #. She’s a short skinny ugly black woman who has a bad attitude and takes it out on everyone.
Foremost, I was in the area and this Home Depot was right down street. So I went.
Let me just say that the whole parking lot for this Home Depot is hood (ghetto) and congested. You got people going down wrong way. People speeding. People panhandling. Many unlawful things you can think of are happening here. They have lots of great stores in parking lot (Walgreens, food4less, Home Depot, and a billion other fast food and eateries). But the places are mostly frequented by hood people who don’t know what bad customer service is if it hit them in the face.
I make it in one piece to the end of parking lot where Home Depot is (I entered from Western Ave). I come to this Home Depot store to buy a few items. I had everything I wanted in my Home Depot cart, using the Home Depot app. So I knew every isle and stock count of every item I wanted. I didn’t have to ask anyone for anything. But when I did ask a few employees, they were courteous and helped.
After I finished my shopping, I made it to the self-​checkout. I always go thru self-​check out since its convenient.
I made it out store and showed security my receipt. She marked it and said have a nice day. Everything was going great. But remember, good customer service is judged by problem resolution.
So after I walked away from security, I was looking at my four items. They totaled no more than $ 8. So I discovered that I grabbed the wrong bag of $ 1.18 bag of screws. I went back to security and told her. She said you can just go to customer service. I was like ok. So I went to customer service. The line was long. I waited. Then she called me. The ugly bitch «Meagan — MT03196.»
I said I just bought this a 2^nd ago. But I got the wrong size. Can I exchange this for correct one? She said do you have your receipt? I said yes and I gave her receipt. She said can I see your ID lol. In my head I’m thinking why does she need my ID when I want an exchange and the item is $ 1.18 for a bag of screws? Also, this was a cash transaction with a debit card with pin. Not a credit card transaction. In my experience at Home Depot and other businesses is that they only require ID if you are getting cash back and/​or its a certain amount. But I gave it to her anyway, without questions. She was taking like a minute or two to key in whatever, while looking mean and ugly. Meanwhile the line was getting longer and restless. Then I asked her are you putting this back on my debit card, since she was taking forever. She raised her voice and said do you want store credit or refund? I then said anything that will allow instant exchange. I don’t want any money. She was like «that’s what I asked you.» She said it in a rude way. Then she added, «that’s what I was doing. I was giving you store credit. If you want refund, it will go back to your card.» She rolled her eyes at me. I didn’t say anything but «I’ll take the store credit.» So this idiot gives me a Home Depot store credit plastic card with $ 1 and some change on it lol. It took about 5 minutes. Then she handed me card and said next lol.
I didn’t realize how difficult some people can be when it comes to an exchange. So I walked thru store to get correct item and pay for it again with the store credit lol.
I’m pretty sure that Home Depot policy doesn’t require a return’s cashier to card a customer for a cash (debit card with pin) purchase for $ 1.18 return, even if the customer brought the item back a day later. If I knew this stupid lady would’ve taken up all this time for $ 1.18 and card me like I’m a returns fraudulent person, I would’ve just bought the stupid screws again and threw the wrong ones away.
Stupid people like Meagan MT03196 don’t value their job. She can get away with treating hood patrons like this because they probably don’t care. But she would’ve been fired a long time ago if she worked at a Home Depot with civilized patrons. If this Home Depot doesn’t want to fire her. They should transfer her to a non-​hood patron Home Depot and she will be fired within a week.

Im remodeling my house and this is my nearest home depot, so I decided to come here to buy new doors. Ok, I waited to be help for like 10−15min but I was finally helped. The only reason why i put 4 stars is because of the guy that was helping me he was very polite and helped me until I got my doors, he also took my doors all the way to the cashier. If it wasn’t for this employee I would have put only 2stars because even the cashier was super slow. Com on work like you mean it not like if they are not paying you.

This Home Depot has terrible customer service. We were looking for a replacement part to our lawn mower as they had three replacement parts but had a piece missing from all three due to shoplifting. We took the 3 parts back to customer service and waited in line to be helped. The young girl at customer service who was helping someone. We waited for approximately 20 minutes and not once did she address the long line at Customer service. She didn’t apologize, call for back up, nothing. I don’t understand how a large corporation would allow a store to conduct business this way. Just because we’re in South Central LA doesn’t mean that we deserve «ghetto» treatment and/​or business. Professionalism above all.

My family and I love to buy our Christmas tree from this HD, but other than that, it is usually a frustrating place to visit. There is not much variety and customer service is not at its best. That’s why we usually drive to the one in Ladera Heights, even though this one is just 5 minutes away from our house.