The Coffee Bean & Tea Leaf

Order taker not paying attention, gave both me and lady in front of me wrong size drinks

Too long of an unnecessary wait for coffee… so, I guess the staff’s NOT supposed to know where to access change for customers…

Just bad customer service that’s about it. I’m not a hater & I don’t want to write a long review about how staff simply don’t care if their customers got their hot (exclamation sign here) beverages. What’s the point of asking person’s name if they can’t even write it down correctly? after that obviously a drink that you paid for is just standing on counter & everyone seemed confused whom it belongs to. No thanks, next time I’ll get my coffee at food court upstairs.

This is bad… they need to hire more people, or have a better system set up. My friend and I ordered simple orders: iced coffee, iced vanilla latte. I ordered after my friend. I got mine in 10 minutes, he got his in 20 (they actually forgot his order). The lady in front of me didn’t get hers at all even though she kept trying to figure out what was going on. Their answer to everything was, «oh, you’re next.» It was obviously a jumbled mess.
I think the issue is that the limited space due to location makes it extremely challenging to have more than 2 people in the back. The staff are trying to take orders as well make the drinks. The line backs out into the mall. It’s a small cramped space. I think they should take orders at a slower pace so the orders can be made and given to the clients. Otherwise, it makes for very unhappy customers.

Unfortunately I have to give them 1 star. I have been working in this mall for about 6 months and have been coming to this coffee bean At least 5 days a week. I always order a medium coffee and a pastry averaging $ 5-​$ 8 a day. The service has always been slow and there are only 3 associated with personality. The rest come off rude or as if they’re annoyed. I always ask for a cup of ice water with my coffee because as we know, coffee dehydrates you. Lately I’ve been told they cannot give me a cup with a lid, they tried giving me a paper water cup with no lid. May I remind you, I’m working so I have no where to sit a cup with no lid. Besides, as a loyal customer, I should be worth a cup with a lid.
Moral of the story is, I will no longer spend a dime in this location.

I order my drink with no foam and they basically made me a drink with at least 50% foam so I requested that to be remade. The cashier and the other stuff both gave me attitude and the one who made the drink said the foam I referred to is not foam. Wow ok. Then the other staff scooped out the foam and the drink is left with less than half the original content. That’s the time I requested them to make a new drink. Then they are totally unhappy. I mean all three staff are not happy. The cashier said «ok, she wants you to make a new one. Sorry guys.» She made it sound like it’s my problem causing them the trouble to make another drink. She should have apologized to me but not the staff who are paid to work there. I paid almost $ 6 for a cup of coffee and I just want it exactly how I ordered. It’s not my fault that they can’t make the drink that I ordered. If they are incapable and unwilling of doing so, they should just tell me upfront. I would have just walk away. I will never bring my business there again. Really bad staff. Terrible.

This place sucks. Really slow. The staff are just laughing and seem oblivious that people are waiting. I don’t expect robot factory worker efficiency, but these guys don’t give a shit. Slowly taking their time.
The lady manager is the worst. I watched her work. So slow and clueless.
Then the coffee. My short latte looked like instant coffee with creamer. No mousse, piss weak garbage. You’d get better at the machine in 711. That bad.
They remade a half decent one, but made me wait while they filled ⁴⁄₅ orders ahead. I had one drink. Total bullshit place. Avoid.
Century city mall definitely needs another coffee franchise in there. These guys have a monopoly and don’t give a shit.

This review was basically the rude and disrespectful cashier guy who was working on this branch Today Saturday 10÷11÷14 at 8:05 p.m. I tried to grab his name but he wadn’t wearing tag name, I was standing in front of the cashier and he redused to serve me and asked the other guy’s cashier to close and not to take the order from without showing any reasons!
this was the one and only disrespectful act I have had in my entire life and for this specific reason I will never ever drink from Coffee bean and I will let even any person I know to boycut Coffee bean for life so they must know whom to hite to deal with people.
I will send an email to the corporate management to let them know what kind of people they hired to work in thd front line.

Really really bad customer service. I was waiting patiently behind a lady with her two kids to order. While she was ordering, two guys walked in. Then when the lady put her order in, the cashier looked directly at the two guys and completely ignored me. Mind you I’m a girl and I’m guessing the cashier may be dick dizzy, but that’s none of my business. If you’re a hot guy who wants coffee, this is the place to go.

I come to this location at least once a week and now I’ve had enough… the customer service is rude, they make the drinks carelessly and it’s always super hot in the store. I had to return my iced chai latte three times because it tasted like water then eventually ordered something else which also tasted horrible. Only reason I even come here is because there’s no Starbucks at this mall. I have not found one good coffee drink on the menu. Everything tastes watered down.
I’ll go elsewhere next time.

Love, love, love that there is finally a Coffee Bean and Tea Leaf near me! I use to go to Coffee Bean in Santa Barbara all the time when I lived there and I loved it. I was very happy to see that one opening in one of my favorite malls in the Bay Area! Now, if only they would open one in Menlo Park… that is the dream!

I avoid this coffee bean as much as I possibly can mostly because this is the only place to get ‘decent’ coffee in this mall. The line is always long and the staff seems always be new and training. Ordering ‘java to go’ for our store is always a chore. We always call ahead the day before and they never have our order ready or even a record of it when we come to pick it up. Definitely going to convince my manager to order from a different location from now on.

Slowest Coffee Bean ever! 10 minutes to get an iced tea. They need to dramatically improve their throughput.

It’s always busy in this coffee bean.

DUDE, THAT IS NOT A FIRE PIT IN FRONT OF COFFEE BEAN RIGHT NOW!!!
Oh wait… it is!
Coffee bean is, well, coffee been. Sitting in front of a fire pit drinking tea is awesome. Come in the morning when this place isn’t such a clusterf*ck.

So how often do I review a coffee joint? yeah exactly like never as I dont drink coffee. I do however enjoy hot tea and that is what I got here yesterday. However I also got the munchkin some hot chocolate! Guess who was loving that?
So you walk in and go to get in line and you get yelled at by the manager for entering the wrong door and there are no markings on the door for what is the entrance or exit. Such a pain.
Then on this windy drizzly day you were not allowed to wait inside as there is no room. Hence the same manager kicks you out the other door. Then when your drink is ready she takes it to the door and starts calling at your name. When you finally get your drink, she doesnt even provide a thank you for your order or anything else. It was almost as if she was anticipating our thanks for her «doing» her job as she thought it should be done.
Pro Tip: DO NOT COME HERE IN INCLEMENT WEATHER, Go to the tea stand about 40 yards to the southwest… much better treatment.
My tea was scottish breakfast and it was tasty. My daughter drank her hot chocolate as fast or faster than I have seen her drink anything else and it made her happy and start doing the potty dance right away.
They have some exterior chairs and some kind of gas heated rocks stand. I do not like the set up here to be honest. I think it is very poor for such a high end mall.

I think this location is supposed to be Century Park East… but anyway, I love this Coffee Bean. I visited a few times a week and loved everyone who worked here. Never had bad service, even when my regular baristas were swapped out for replacements. The location is pretty small so it can get packed in the morning (especially when winter kicks in and the temps drop to 65…) but they are pretty quick in getting you in and out. I’ve had some of the best lattes of my life here. They often have free giveaways certain afternoons to introduce new beverages — it’ll always be announced behind the cashiers.

Because of its location in the middle of Century City’s business park, this store can be very busy in the mornings between 8−10am. The staff runs the store very efficiently and the manager Tony always has a smile on his face and works w/​his staff to get to know the regulars. They always know my order, no matter how busy. My ONLY reasons for giving this 4 stars instead of 5 are: Food selection — Starbucks across the street has a much better food selection. Coffee Bean could use to get some broader selections. And, when Coffee Bean does promotions (like free Ice Coffee Day), the hours of this promo are severely limited at this location because of the shortened hours in general (store closes at 6pm). Also during the promos, the store gets SO packed, and needs to exclude special orders in favor of the promoted items or the line just gets too long.