T-Mobile

This store saved the day for our business account! I was leaving the mall and decided to just go in and see what they had to offer because I had to get out of our Sprint deal. We were unhappy with our service at Sprint, but didn’t have a solution.
The night I walked in the store was minutes from closing, but the young lady, Karla, waited on me and took her time trying to find an account solution to switch us over. Unfortunately, the main office was closed, but she promised to work on some ideas. The next day, I received a text from her with a money saving idea. I came back to the store and she worked until we had better phones, better rates and big smiles!!! Karla thought of ideas I had never considered. She successfully switched our account. She’ follows up with me weekly to see if all is working okay. I can actually contact an employee!!! We now have tablets and phones to fit our needs. As a result of doing a lot of business on my phone, she had me switch to the Galaxy Note and it IS THE BEST for opening business files, sending emails and more.
T-​mobile we haven’t dropped a call yet. Your store manage and employees are all the best. Don’t be fooled by the mall location. Don’t write off the Crenshaw location! The staff are working to take care of their clients. Go see Karla!!! She is a forward thinker. Our church business account is all the better because of her tenacity and drive. For many, customer service is a dying art BUT not here!
Love you guys!!!
Pastors Darryl & Theresa Ordell
Hallel Chapel

don’t ever go here i will not be back ever in life!!! ps the star was because u can’t post without any

Allison and Diana were amazingly helpful and sweet! Thanks ladies

I am extremely happy and satisfy with my new provider (T-​Mobile) after 7 long years with sprint and all their hidden fees I was so afraid that every provider would be the same. BUT thanks to my outstanding phenomenal sales person KEVIN. I walked out with a smile and my new phone. He was patience with me and very kind. His product and company knowledge was amazing and he normalize the situation and made sure I was happy!!! Thank you Kevin and hello T-​Mobile :-)
Everyone go see KEVIN!!!

Great employees that work at this store! Keep up the good work! They sold me my Samsung G5 on 3.28.15.

I was there 15minutes i noticed 5people in there, 1 man walks out in the middle of a transaction, 1 man came from outside got service right away and i asked the cashier if they were together and she said yes. And everyone was in the store was hispanic until i walked in, im African American now i see it seem like a «Racist» thing not going back here again so i went to Baldwin Hills plaza got service right away there was about 10workers, 3 Indian, 5 hispanic and got service right away. Thanks

I was helped as soon as I walked in by the manager Kevin. I told him I was there for a billing issue that I’ve spent hours trying to resolve at a store I originally signed up in. Kevin apologized for all the inconvenience I experienced and ensure that he will fix the issue.
He got on the phone and after about 15 mins, told me everything was taken care of! I don’t understand why this wasn’t done at the other store to begin with!!!
He went above and beyond and took the time to review my account to make sure I was on the right plan for my needs. I was so pleased with the experience that I end up switching two lines from Verizon!
I have lots of customer service experience and manage people for a living. He was the perfect depiction of professionalism. He was eager to help and turned a bad situation to a positive one. This will definitely be my new T-​Mobile store! Go see Kevin and his team for your wireless needs! I left a happy customer!!! Definitely 5 star service!!!

Doesn’t even deserve one star.
Honestly I hate coming to this place their customer service is HORRIBLE. Some people know nothing about about common courtesy. Avoid this place if I have to they make you wait so long just to help you out and make it seem like its your fault. Specially management here no wonder their staff is so rude. So if you want good service avoid this place.

This is my T-​Mobile Store, although I picked up my phone at the store near USC. Yesterday, was a breeze getting in and out of the store. Walked in and got service. I do think the accessories are so overpriced. $ 29.99 plus tax for a new case is a bit much. The staff was very attentive, they guy helping me put on my case and screen protector. Knight and Shinning Armor love that! Suggestion don’t go to this store at the end of the week near payday, the lines can be very long. And Parking can be trouble when crowded too.