T-Mobile

don’t go there if you bring your car. they don’t provide parking validation and fcked up customer service ever.

Went in to pay a bill the sales girl ran my credit without my knowledge & added a data line without me knowing. Well when it was time to pay the next month i found out. This store is shady go to a different location. Run!!!

Another poor service store. Am I expecting too much for good service? What is wrong with the people.

Hey Caser! You seemed like a nice guy, but what you did was not very nice.
We wanted to covert our 2-​line «Simple Choice No Credit» family plan into the plan with credit check. This was ALL we needed, but the T-​mobile at Glendale Galleria already FAILED once. It was the 2^nd time we came into a T-​mobile store to deal with the plan conversion, but it didn’t work out either!
Caser told us things were all set and gave us a confirmation number. After a week, we still had 2 different accounts open with 4 lines, while we only needed 1 account with 2 lines. Thus, we went into a T-​mobile store for the 3RD TIME! According to the system, the request Caser sent was denied, and clearly «things were not all set.»
Not sure whether it was because Caser didn’t know how to deal with our plan conversion and made a mistake, or he simply didn’t want to spend time helping us since he wouldn’t get any commission for a simple plan conversion.

Diego did a great job on exchanging a defected case I bought. I showed him the case, he knew exactly the problem. He asked me to have a sit while I wait. He returned in under 5 mins with everything complete and ready to go. As a courtesy, he even but the new case on the phone for me.
Thank you Diego for your outstanding customer service!

Great t mobile store. Qualified staff quickly served and explained everything. Very fast check my phone on unlock and issued a new SIM card in the tariff of family club. Im really pleased

First of all I wanna start off by saying thank you Diego. I’ve been a customer with t mobile for a couple of years now I’ve jumped (up graded) my phone at couple different locations hands down best location ever. Aside from being empty when I got there Diego was very patient with me I had just intended of going back to my iPhone 5s from the HtC one m9 but ended up coming out with a new iPhone 6. Never felt pressured or hurried he explained the new features and such he also offered me any accessory for half off including some beats but didn’t take the offer ! Patient with all my questions very friendly. I in particular will return to this location due to the friendliness ! Thank again Diego loving the phone !

So I’m looking to get the new Galaxy S6 edge. I’m currently a Verizon wireless customer and finally decided to switch to T-​Mobile. Of course before going I called them to make sure they had the phone I wanted. Without hesitation the staff member I spoke with said they had the phone in stock. The particular one I wanted was the gold color with 64g. So great. As I’m driving out there I call again to see if their store is in the same plaza as the one with UPS and Chipotle. The guy on the phone says «no», that it’s across from there facing Wilshire. So I’m driving around passing the parking structure and come to see for myself that it is in the same plaza as the UPS and Chipotle. Umm… ok. So I have to go back around. Not really a big deal but a little annoying. So as I’m there I tell them the phone I want: Samsung Galaxy S6 edge in gold. Luckily they had one last one. Great. Now halfway through the transaction I ask again, just to make sure, if it’s the edge. The girl goes, «oh…this is just the regular.» So she goes to the back to see if the phone I want is there. She comes back empty handed. This alone has now annoyed me beyond words and I’m still very much annoyed now. I’m like…“that’s why I called BEFORE coming here so I wouldn’t have wasted my time when I have things to do.” They didn’t even apologize for this matter and didn’t really even know how to respond to this. Geez. To top it off they didn’t even offer to validate my parking so I had to pay $ 4. Yup. Still annoyed.

Caser was amazing! I went in to transfer my info from one phone to another. Not only did he do this but he saved us $ 10 on our bill every month! He put a new screen protector on my phone, and seriously I have had this done I don’t know how many times, he did it perfectly! No bubbles or blemishes! He talked us through the different options and promotions that they had going on. He helped my friend figure out some options regarding an upgrade.
He was very sweet, he had a firm handshake… and not to hard to look at;-).
All in all I would definitely come back to this store, the customer service was excellent!

I had a great experience here today. Cesar and Anthony were of great help. My phone has been acting up and Ive been getting late texts/​texts not coming in at all, they troubleshooted and decided I needed a new SIM card. They promptly switched in the new SIM, and BAM! 10 –12 texts flooded in immediately. CESAR & ANTHONY are very helpful, kind and knowledgeable.
Thanks gentlemen!!!

I had a great experience here Cesar helped me and he got me the phone I wanted for the cheapest price possible. He told me all my options and was very friendly, I couldn’t ask for better service, thanks Cesar!

Terrible customer service !! Plus they so long with a payment customer more then 30min just for a payment. Even I was trying to get a new phone and they look like they want to sell !! No recommend at all !

Hector was patient, friendly and helpful. First good experience activating phones I’ve had. Thank you!

This T-​Mobile store is not exceptionally bad but as a corporate store, I expected a bit more than the other authorized T-​Mobile stores, which have been established as being amazing at consistently providing awful service. So when I called the corporate store asking if I can pay my bill at a location, as I wanted to take care of errands while I’m there for looking for an upgrade (i.e. give them business), I was advised by Ramon to contact customer care to issue payments.
The B&M stores are typically at odds with what corporate says, but thankfully corporate has the sanity to work with the customer rather than having stand-​offs with them as these stores are wont to do. The brand suffers from having stores like these where the otherwise unemployed-​folk go to hawk wares to people who’ve already committed to T-​Mobile.
The reps typically have as much use in these stores as the little printed out spec descriptions next to the phones. So, unless you’re literally illiterate, blind, or both, these placards will handily replace these folks. If anything, they’re in sales so they will give you trivia to flat-​out misinformation like how the iPhone 6 is used by Mayor Garcetti or/​and that he will personally call you to congratulate you on your purchase. But I seriously doubt that their sales can be chalked up to great salesmanship rather than to customers who already made up their minds about moving from Verizon or buying a bluetooth headset for 50 times what you can get through an online retailer. The B&M as a concept is awesome for bailing folks out who don’t have time to deal with alternative, more modern ways, of doing things, but given the trade-​off between that convenience and what you actually get, described in detail in this review, I’m going to ensure that such emergencies never exist for me.
Perhaps their utility can be found in their ability to take your name so that you are served in the order in which you come in. Dear T-​Mobile: I saw this awesome machine at a deli where each customer pulls a paper tab with a number printed from it and the customers are served in the order in which the tabs were pulled. But what about the POS duties? This is true. After all, their self-​pay machines much like the stores themselves are usually functional with empty promises of immediate repair. So yes, the employees’ ability to ring you surpass that of the out-​of-​order self-​pay machines.
Now, I know that T-Mobile’s willing to sacrifice their bottom-​line and their reputation by giving employment to those who otherwise don’t deserve it in these hard times, but I’m seriously glad that everything can be done more or less online or over the phone these days. Like, 15 years ago, in the days of dial-​up and when DSL was in its fledgling days for massive consumption, a B&M T-​Mobile store might’ve made sense. Perhaps the B&M increases offline visibility and its more so the stores themselves that help increase awareness despite the icky service inside. I don’t know. But as an end-​user, this isht makes no sense and they should phase these out for affordable housing or parking lots and throw Ramon and the rest of his ilk out to the curb if it hasn’t been done so already.

Best T-​Mobile store that really cares about their customers! I have went to numerous different locations and I even turned to customer service in hopes they can help me. Little did I know that the reason why every location standards are so LOW is because the company allows this to happen!
NOT AT THIS LOCATION! The Assistant Manager RAMON was honestly the most helpful courteous person I have ever dealt with at any T Mobile and has a bright future with the company! He really knows how to take care of his customers and have them leave with a smile on their face regardless of the situation. Thank you again Ramon for all your help, you really turned my day around!

Wow, came to make a payment with a T-​Mobile card that I got from T-​Mobile because you cannot use them online; however, at the store third person on the list and there’s three employees working. Two were helping a customer and the last was standing there watching a tech guy work on a sensor. It took me 2 hours just to make a payment with these patictic gift cards. Never coming to this store again.

This tmobile place has the best customer service and there always helpful. Ive gotten my phones here and they got me a great deal. I come for a problem and they are always helpful.

Not too sure what all the fuss is about. I came in to switch my phone from Verizon to T-​Mobile and was taken care of perfectly. After a short 20min wait the process literally took 5min and the guy who helped me out was nothing but polite. Everyone quit your whining!!!

Terrible customer service!!! I was told by another t-​mobile location that I would receive a $ 200 gift card if I traded in my old smartphone. I mentioned that to the sales clerk and he told me it had to be the same brand. I was turning in my blackberry z10 for the galaxy s5. Come to find out I could’ve received my gift card all along! He was either lazy, incompetent or both! And here I was upset at the other sales clerk for supposedly misleading me! I purchased the phone anyways and when I found out I did qualify for the gift card and spoke to another sales clerk all I got was a ‘sorry’!!! No I’m sorry I ever went to your sorry a$$ location!!!

I have never felt so disgusted by sale reps in my life before.
I walked in the store and asked about a phone that I saw on sale online. The sale rep asked me over and over again throughout the visit if I was the one that called the store three times. I made it clear each time that I have never called this store, and was my first time visiting. However, that did not stop him from continuing to give me attitude and treat me like I made his day hell. Even as I walked out the door, I clarified that I am not the person that called him, and he replied by saying «well that makes me feel better». To add onto this poor service, he manager was a few steps away while this happened, and just laid back in his seat, and did nothing. Seemed like he was watching something on his computer.
Not only did this worker accuse me for calling the store three time (and whoever did call this store should not be treated the way I was), but he misinformed me with the price. He tried to sell the phone full price, and stated that the phone was only on sale online. I immediately called a T-​mobile customer representative after I left the store, and was informed that the phone was on sale IN STORE and online.
I had a good talk with the T-​mobile representative and explained everything that happened in-​store. I hope that they do some readjustments to this store because no one should be treated the way I was for simply trying to give them business.