Patsy’s Embroidery Digitizing

Working with Raul was great.
A few months ago, I needed a quick turnaround for a project at work and boy did they deliver. I found them off Unilocal and called in a rush job on Wednesday morning to see if they could get us 15 snapbacks embroidered and done by Thursday evening. I was a bit hesitant since I’m usually not too comfortable with first time vendors who weren’t a referral but Raul and the product were amazing!
He provided a variety of snapback options, and was very on top of walking me through the process to make sure I was happy with the first embroider before he proceeded with the rest. The only mishap was that the hats were finished a few hours later than planned (which was partially due to the back & forth feedback) so I was unable to pick up the hats given my time constraint. He however, ended up personally delivering them to my work and saved me a ton of time!
Thanks, Raul and team!

I have been doing business with Raul for about 18 years and I would recommend his business to everyone I know.
I have never had a bad experience in all the many years I have been doing business with him and all the people I have recommended his company to over the years all agree… He is the best!!!

I definitely recommend this place instead of Greek Escape (?) to embroid your sashes!
The location is TRICKY: the entrance is on Vermont, sandwiched in between 2 clothing shops. The entrance is pushed INWARD. Black frame, glass door, you’ll need to get buzzed in or waved for someone to let you in. If you find yourself coming from campus north bound on Vermont and hit a U-​shaped strip mall, you went too far. Patsy’s is literally right past the corner of 29^th street.
Once you find it, the worst part is over! The lady working there was super nice, I told her I’d need it fast for a photoshoot and she pushed my order by 2 days. But guys, I recommend you to bring you sash in at least 3 weeks before graduation, the earlier the better.
I had: Tommy Trojan head (sideway) with Fight On, my name, and Dornsife College of Letters, Arts and Science embroided for $ 40. Not too too bad compared to other prices at other places around SC! I liked my sash a lot.
TIPS: remember to iron your sash! They don’t do it for you so after the embroidery it looks pretty messy!
Get it done early!!! 2 – 3 weeks before graduation because they will be swamped and you might not get yours done in time for graduation!!! If you have it done early, you can use the finished sash for those pretty grad pictures around campus too ;)

Had my USC graduation sash done here after hearing good reviews from friends so I decided to come here with my friend to get ours done. The place is a little hard to find because you have to get access for the building (press #03 on the door) thing in order to go into the building (then walk straight into the place). The lady who works here was really nice and patient even though my friend and I were so indecisive. She asks for your major and pulls out designs based on your major (ex. Marshall School of Business, Leventhal School of Accounting, etc) and also typical USC logos like the USC seal & the Trojan Head (they have pre-​made designs for USC themed things). Then she asks you for the logo/​words you want and the area on the sash that you want it. She also pulls out examples that she previously completed so that you can have an idea of what it will look like when completed.
I finally got my sash back today and they look great! Although it did take longer than I expected because they had so many orders going on (because everyone is a procrastinator), but the man I spoke to on the phone was really nice even though I probably called 3 times asking when it could be done and could it be faster. Overall, it took 6 business days to be completed (5÷3−5÷13 after I asked for rush service) but it takes about 10 business days for normal service (Lengths of time are for sashes nearing graduation, not for normal embroidering during normal days).
For my sash, I got Tommy Trojan head, Fight On!, my name, Marshall School of Business & the USC seal done for $ 75… Now I kind of realized I got ripped off compared to my other friends because they got the same designs done here for around $ 50−60… was it because I wanted to rush the order?
Overall, my sash looks great and I’m happy I got it done here, but as a tip for others, don’t be a procrastinator and get your sash done ASAP because it will take longer the closer you get to graduation because everyone is rushing to get theirs done and you might be charged much more if you want to rush your order…

I have recently started my own company and I used their services to apply my logo. I am pleasantly happy to report that Raul and his staff did a marvelous job. The only thing is that it took a bit longer than anticipated to finish the project, but considering he had many other orders and communicated with me often, made it worth the wait. I will be coming back and using them for my embroidery needs. THANKS RAUL!!!

Never… EVER EVER come here. for the sake of your sanity.
Even though some people have had good experiences here– even the POSSIBILITY that you will have an an experience like mine should deter you from here .
—- This is a condensed version btw– I have SO MUCH MORE that I can’t even fit on here. Literally the worst customer service/​business/​shopping experience of my ENTIRE LIFE.
1. I get 3 jackets lettered and embroidered. The lady tells me she’ll have them done by that friday (4 days).
I didn’t need them by then urgently, but I was pleasantly surprised at the speed.
The next week was spring break so I didn’t stress that I didn’t get a call from Patsy’s. That friday wasn’t my deadline so I was fine with them taking more time.
Then– Raul texts me during my spring break. He sends me MULTIPLE texts because I don’t reply to the first one.
SORRY that it’s 8am on spring break so I didn’t reply to your texts right away. CALM DOWN bro. also if it’s THAT urgent, why don’t you just call me? Ridiculous.
So he has a question about my order and then asks me if I want to pick them up on Friday (this is one week after the Friday they claimed it would be ready). Since I was out of town for break I said, I’ll come in on Monday. He says Great see you then… and that’s settled.
2. Fast forward to Monday
Because of the few horrible Unilocal reviews, I wanted to make sure that everything was GOOD before wasting my time going all the way to Patsy’s between classes.
So I text Raul 20 min before and remind him that I am coming in to pick up my order. He says, «Great, thank you Hannah. I won’t be in the office but my assistant will help you.»
Excellent, I think. And rush over after one of my classes– thinking it would be a quick 10 min transaction.
I get there…
One of my jackets isn’t done (it’s haphazardly shoved into a corner on the machines… gross)
One of my jackets has a HUGE STAIN on the front (it was brand new when I brought it in)
One of my jackets had my name misspelled on the back (embroidery)
Seriously?
You messed up every SINGLE part of my order.
What’s worse is that Raul TOLD me to come in. If it’s not done, that’s okay– I’m fine with waiting! But don’t TELL me to come in and then CONFIRM (remember, I had texted him 20 min prior) and then not have anything for me.
I wasted so much of my time going there and back– which could have been spared if he had been upfront with me.
There is absolutely no excuse for this— I never said it HAD to be done on Monday. But why tell me to come in if you’re not done!!! Even if you’re out of office, just call your assistant and double check.
–
Once I get home I angrily contact Raul.
If he had responded professionally and promptly then this review would probably have at least 3 stars– everyone makes mistakes (though this was pretty bad) and I’m willing to let go as long as everything is smooth sailing from here on out.
NO.
1. He refuses to apologize– only reluctantly does so after I repeatedly point out how he wasted my time, ruined my merchandise, and misled me.
2. He doesn’t accept the blame for anything. Claims that there is no way that the jacket was stained at Patsys. Oh REALLY?! So are you claiming I stained it? When I brought in a brand new, untouched jacket with the tags still on it? ok. ok raul.
3. He offers to bring my order to me (since he messed up) and then RESCINDS his offer because he is mad at me. How professional.
And gives me an ultimatum that I need to either come here and get them or just forget my order. And lose all the jackets I bought. really?
— — – This is only part of it– there is unfortunately more to my sad tale
I decide to go and get it– because I just want to get this over with.
Before I go in, I call him so he knows I’m coming (don’t want a repeat of last time). And I also ask him to prepare a receipt for me. (They’re so unprofessional I was scared they wouldn’t prepare it otherwise).
He has a receipt for me but it’s literally a piece of paper with the total price written on it in sharpie. THAT’S IT. seriously?! Is that even legal?
I ask him to break down the prices for me– and get this– he has to CALL his assistant to ask her the prices.
Why do you not know the prices to your own services? Is it not even written down anywhere?
To show me the breakdown of the prices he brings me the piece of paper where I wrote out the prices when I was writing out the colors/​details for the assistant. let me reiterate– HIS RECEIPT IS MY BREAKDOWN OF THE PRICES THAT I GAVE TO THE ASSISTANT.
So that’s bad enough– then I look over it to confirm his total. And he added something WRONG. … He stubbornly insisted he was right and I was adding it wrong until I showed it to him on the calculator.
NEXT– he tells me it’s cash only. NOW YOU TELL ME?! Even boba places that are cash only have signs. Here the orders can be hundreds of dollars. Do you expect everyone to have $ 100 cash on them at all times?

I got here an hour before they closed with the jacket i had just bought at santee alley. I had a problem: i was getting on a plane for chicago in a few hours. Raul’s response: no problem!
He had my lettering done in less than an hour, his prices where more than fair, and the stitching was perfect! I know getting custom embroidery can be frustrating at times, but with raul that was not the case, would give 10 stars if i could, thanks raul!

Please avoid this place to preserve your sanity. I would not go to Patsy’s again even if they paid me.
1) I wanted some simple embroidery on a jacket. They refused to complete the order after I told them I was dissatisfied by their numerous delays.
2) I placed my order on Monday, and Raul said it would be done Friday. On Friday, they told me to come back Tuesday. On Tuesday, they told me to come back Thursday. On Thursday, they told me to come back Monday. On Monday, they told me to come back Tuesday. On Tuesday, they made me stand and watch them sew my order… which only took 15 min, so I don’t see why they procrastinated so ridiculously inappropriately. I had to leave and didn’t get my order until today, after I already missed my friend’s birthday. I was very polite and understanding throughout, even when they called and woke me up in the morning to tell me they couldn’t spare 15 minutes for my order but could give me a 10-​minute long call filled with excuses.
3) The prices are not cheap. I frequented KEDA in Torrance, and their prices are roughly 60−70% of even Patsys’ discounted prices. They also have jackets in stock, which Patsy’s doesn’t.
4) The quality was poor. The stitching was severely off-​center and a word on my order was misspelled.
If you enjoy being swindled, suckered in, or otherwise duped out of your money in exchange for shoddy, rude service and a ruined product, by all means go to Patsy’s.

Sorry Unilocalers, but Raul is awful. I went here because of all the wonderful Unilocal reviews, but Raul does not deserve it at all. I came here with 3 hats to be embroidered and asked Raul if he could have it done. He told me no problem and promised to have them done by Friday. When I went to pick them up, they had not even started on my hats. The employee told me to come back in 2 hours. I even called before I went back and no one picked up the phone. So I went back anyways and to my surprise, the hats were not done. They hadn’t even started on them even though they knew I would be back. Even better, Raul did not even print out the image and work order for the order.
I finally got fed up and took my hats back. It was 6pm on Friday and no other embroidery place was open. Raul pretty much ruined my gifts for my teachers.
Don’t get sucked in by his cheap prices. Not worth it!

I got my graduation sash embroidered here, and they did an incredible job. All of the logos were beautifully done, colors matched (I have perfect, perfect vision and it was just the slightest bit off, but no one else could tell), and the price was an absolute steal. On top of that, they had it done for me in two days. The staff were a pleasure to deal with. The owner went through a million options with me and showed me photos of previous sashes they had worked on before I finalized my order.
The location is a bit tricky and you have to be buzzed in, but it’s worth the tiny hassle.

Raul at Patsy’s was attentive and kind. He produced a demo swatch and had all my scrubs perfectly embroidered at a very reasonable price. The experience was great.

The only good thing about Patsy’s is that they’re cheap, and have been a frequent customer for a lot of my sorority/​club/​personal items. However this summer I brought three jackets to be embroided on the hood, specifically stating the size, color, font, etc.
A week or two later, the letters were embroided upside down on the hood so I took them back to get them fixed. I had to go on vacation so a couple weeks later I called again, expecting to be able to pick them up. However, they forgot which size went with what letters. They were busy so they said they’d call me back to confirm the sizes and letters but I never got a call back — they are hard to reach because they don’t always pick up the phone and after leaving a message and calling back again a couple days later, they said they’d be able to give me my jackets in about 4 days. On the 4^th day, I went to pick them up and they weren’t ready. They embroided the jackets right in front of me and I was late to work because I had to wait for them to do the whole thing.
Not only that but they charged me MORE than what I originally paid for. It was supposed to be $ 5 per hoodie and I had three hoodies so I originally paid $ 15. THEN, they told me I had to pay ANOTHER $ 27 because it’s $ 4 each to take off the stitchings and another $ 5 each to embroid it again.
They are nice people, but the way they handled the situation was horrible. Not only was it their fault for messing up, but I ended up paying x3 what I should have paid. I was so late for work that I paid them and immediately left the place and I will never go back again, the experience left me upset and it wasn’t worth all the visits and time wasted (all this took over a month).

If you need something, anything, embroidered, DO NOT HESITATE visiting Patsy’s Embroidery.
I was in a terribly rush to get a shirt embroidered and looked all over Los Angeles for a place that could do it in time. Hard to believe that with LA being as large as it is, it was a little difficult to find a place open on a Friday that could embroider a name on a coat.
Rahul was able to embroider my coat, and do it rather quickly and cheaply.
I absolutely and positively recommend Patsy’s for anything you may need. Just be sure to call them first. :)

Fantastic place. I went there to get my USC graduation stole custom embroidered. I went in on a Wednesday and was hoping to have the embroidery done by Friday because I was supposed to be taking grad photos with it. Even though they were busy embroidering things for someone’s large event, Rahul made sure I got my stole back by the next day and it looked fantastic! It only cost me $ 15 for 6 lines of embroidery and I have friends that I know paid way more (the USC bookstore charges $ 75 for a personalized sash which only includes up to 8 letters, anything after that is $ 3 per letter!). You can park in the small lot they have, but I think its easier to just park on 29^th Street and walk. Its tucked away next to the Advanced Cleaners and Lions Bike shop, across the street from Manas Indian Restaurant.

Man, what would I do if I had never heard about this place? As being a part of Greek life, there has been many occasions where I’ve given sweatshirts, blankets, towels and other things as gifts. And when I give gifts, I love to personalize them and what better way to do so than a little embroidery.
There are many places where you can get embroidery done, but since Patsy’s is a small, private company, prices tend to be a lot cheaper. When ordering a set of letters online, there is always an option for you to add all sorts of tagging — hoods, sleeves, chest etc. My advice? Don’t bother. If you intend to spell out long words and sentences, there is a good chance you are going to be charged extra for exceeding the base number of letters. Go to Patsy’s to get the embroidery done and you usually pay about $ 5, no matter how long or short the tag is.
The most important thing about Patsy’s is to call in advance. The owner, Rahul, is often out of the store meeting with clients and his helpers can be hard to communicate with if you don’t speak Spanish. Call to make sure Rahul is in before making your way out there. There is a small parking lot but spaces are often limited. You would need to be buzzed in through an intercom to get into the building.
Patsy’s also digitizes images such as sorority/​fraternity crests and logos. Just make sure that you print out a picture that is the same size as you want the embroidery to be, and he’ll digitize it in a day or two for about $ 50. This is a whole universe better than some of them other price quotes I’ve received that range from $ 200 upwards.
Once in a while, Patsy’s makes a mistake, but they are usually remedied pretty easily. He’d give you a discount too. Cash and checks only!

Letters, blankets, shorts, shirts, sweaters, robes, pillow cases, hats… let’s just say if you can embroider it I’ve taken it here. Over the last three years I have made what feels like hundreds of trips here to personalize gifts for my sorority.
They do great quality work and rarely make mistakes and if they do they fix it extremely quickly. They are also very kind to return customers like myself and go out of their way to help me with the designs and finishing my items when i need them (I’ve come in at 9am with 5 items and they would have it done for me the same day). For most things they charge $ 5 per hit on an item.
Things to know:
They are a bit tricky to find. They are on the northeast corner of 29^th and Vermont. If you see the Trojan Cleaners they are just north of that. There is a glass door with a call box on the right. Just punch in their number from the directory and they will buzz you in. You can see their office from the door so sometimes you just have to wave and they’ll let you inside the building.
They are open Monday through Friday and they close a bit earlier on some days so just leave them your number and they will call you when your order is done and let you know when they are closing
They are cash only so make a stop at the ATM before you go