O’Reilly Auto Parts

A very efficient gentleman named Juan helped me with my questions and needs like a licensed mechanic would. I was delightfully surprised with his knowledge base and professionalism. He was more helpful and honest than any other mechanic or car parts store has ever been to me. I am solely coming to this location for his services even if it is 15 mins away from my house. Juan is #1! He should be a manager or owner for sure! Thank you Juan!

Everyone here was knowledgable and friendly. Great warranty policy on batteries. Highly recommend for parts and any questions you have about your car. Sidney replaced my battery and helped me with understanding my warranty.

this oreilly’s totally dropped the ball for me… i went in at 11am ordered a part that was suppose to come in from 2 other stores… i called all day long and nothing… no parts… finally went back at 5:30pm to get my money back and still no parts… i waisted most of the day waiting on them… aaaggghhh!

I came here on last Thursday to change car battery. I got help from Yira, she very helpful to help me choose the right one and help me clean and change. Thank you very much i will alway come here many more.

Employees didnt have much knowledge.

Worst service ever!!! No customer was at the store but me no one offered help! Most of the employees were laughing and eating chips no wonder this joint is always dead!

Went in today to get a couple things .
Screws for my plates and a steering wheel lock.
The young gentleman that helped me was named Eduardo. Wow what a sweet heart. He put my new plates on my car (after trying a few different screws we got the perfect fit) & he even helped me pick out a steering wheel lock and showed me how to use it.
I give this place 5 stars because every other time I have went to this location the guys are always SO helpful, it could be because I’m a girl and I look all innocent but they always have shown me professional customer service !!

Receipt# 3512 – 325 415
counter#76 006
date: Labor Day 09÷02÷13 Monday
Time: 15:22
As an ex 10 year ASE Certified store manager for another competitor Auto Parts Distributor. I have to say that this place has been the most unprofessional staff, and customer service I have ever experienced.
The Parking lot not swept, trash all over the place like an abandoned antique building, I Entered the business (empty, no customers) Becky (green shirt) shirt is untucked, sitting next to register listening to music, chatting with another co worker, no greeting or specials of the month/​week announcement. Another co-​worker with the floor duster? (How about sweeping outside young man). So I’m Looking at floor mats, the young man (coworker) looks at me and eye rapes my wife holding his floor duster forcing us to move out his aisle? Didn’t feel comfortable in the store so I paid for my two 10Winter40 Valvoline quarts of engine oil. Becky attendant us with her (why am I working and not clubbing attitude) gave me a commercial shop type of receipt with my change «Here’s your change! –Bye!» ?
I think the store Manager should start hiring people that are serious about life, work, integrity, honesty, liable. Sounds like HR and LP should get involved in this store.
Sorry people I don’t write bad reviews but its for the benefit of the business and the American People that shop here. I wouldn’t mind driving 10 more miles just to get that Customer service and drop my Money like a water fall. Not at this store.

Incompetent. And rude. Lowest of the lowest auto parts store.

Richie at this O’Reilly location was super helpful and professional in suggesting the right product to fix a leak in my radiator. He even helped me put the product in my car! Could not have had a better experience, and my car is running great.

O’Reily Autoparts bought Kragen, so management should change the name of this business on Unilocal to O’Reily Auto.
This business is off Western and is easy to get to with plenty of parking. I am not a fan of the neighborhood, but the parking lot & the inside of the store is well kept and clean.
Upon entering one discovers this is definitely a larger auto parts store with oil in the back. Similar to what is done with grocery stores and milk, they know 70% of the folks who walk through the door need oil. This place has plenty of parts and they use the large space efficiently. My only qualm is that they need to welcome customers as they walk in. I think there was only one person working who was helping someone but when they left I wish he would have asked me if I needed help. Not all of us are grease monkeys and need a little assistance in a car parts store.
I do give a plus here because they had motorcycle oil on sale for $ 5 which is a bargain. As stated I have been here several times and will continue to come back.

Been coming here for years… when it was still Kragen the guys know their stuff and will try to help you best they can… really courteous and efficient got in & out in no time

I was greeted at the door and helped immediately. The young man working there got what I needed (a brake light), installed it, tested it and had me off in a matter of minutes. And there is parking!

Went there the other day during my lunch break and found the people working there very friendly and helpful. The young lady who helped was nice and helpful. I will be shopping ther again

they are nice! i’m writing this as my battery is in mid-​charge. i know lots of places will test your battery for free but this is just a good place to do it. they are friendly without being fake-​friendly and they don’t make you feel like you are a car idiot. i recommend.

I am a grease monkey pt because i like working on my cars whenever i have some spare time. I usually get most of my parts, supplies, and other knic knacs from Kragen. Its a smaller store compared to Pep Boys, but they carry all the necessary items to do a tune up, car detail supplies, anti-​freezer, wiper blades, lights, batteries, carburetors, and other stuff.
I have an older car that only goes out maybe once or twice a month, so sometimes i forget to warm up the car and the battery dies on me. These guys see me at least once a month with my dead battery and they recharge it for me without questions. They provide great service, assistance when looking for special parts and they can even order them for you and call you when the parts come in.
If you wanna save some money on your parts, either wait for the coupon specials in the Sunday LA Times or pick up their weekly in-​store flier that has coupons and 2 for 1 specials. My (other) girl is running peachy now after recharging the battery, changing the oil & filter, and replacing the spark plugs… vvvvvvrrrrrrrooooommmmmm baby.

I am Unilocalin this Kragen to help you avoid what happened to me a few weeks ago. I was (and still am) on a mission for a replacement cup holder for my car after some cheese dick stole mine at the car wash.
I hit the Pepboys in Burbank and nada. I then headed over the hill to meet my friend and popped into the Pepboys on Gower and what a surprise… nada. Being not much a grease monkey, I couldn’t for the life of me think of another auto parts store besides Pepboys. Guess Manny, Mo & Jack drilled their way into my brain at an early age.
I then pulled out the crackberry and entered automotive on my Unilocal mobile and nada came up (boooo!!) and so, dear Unilocalers who may one day be in search of a can of oil, a license plate frame or an air filter, there is this awesome Kragen Auto Parts located on Western!
It’s a well organized store, the dudes working here are super friendly (and only stare at your ass for about 75% of the time you are in the store) and while I still didn’t find my cup holder, at least I now know of an auto store in this hood.
So there.