AutoZone

Awesome service! My headlight was out and they got me the bulb I needed and changed it for me for free! Was in and out in less than 10 minutes, now that’s what I call good customer service :)

One in Hollywood on Sunset was fantastic! Our guy was so helpful and volunteered to put in our new battery, not an easy task for a new VW beetle!
Nice, friendly, knowledgeable, helpful and patient!

This place is full of uneducated hood rats and rude people. They take their pleasant time and most of them don’t have no real knowledge on cars. I went to this particular store a few days ago save your time and go to another autozone. This place is TRASH!!! Especially the HOODRATS working the front desk. Uneducated racist low class autozone I’ve ever been to.

This store has it all when it comes to all the car stuffs you need. Well the people working here are nice and kind. They got good parking so im not having hard time parking my car. Huge parking area. This is very one stop shop. Two thumbs up!

This AutoZone is pretty cool. Not crowded or maybe cause I came during the afternoon. I saw some people hanging out here outside the parking lot. Weird!!! But inside they are fully stocked and if not they will offer you another brand. The staff is cool. The bathroom well it’s not all that clean and no seat covers. Which I don’t understand why. But great staff and helpful.
Private parking lot.

Ada was amazing she help to find the parts I needed for my truck I definitely will be using this location as my source of supplies

The employee Agusto or Gus had helped me with my tail lights on my Mercedes. All the electric was screwed up and he was patient enough to help me figure each light that was supposed to be replaced correctly. He spent an hour helping me with this problem. I walk in on a different day and the same employee helped me with my key and replaced the part for me… it was just the battery but he helped save me $$$ instead of going to the dealer and diagnosing the error. I am thankful there are still helpful people in customer service! Even though there were other customers he was multi tasking and did a great job! I am satisfied and will continue shopping at this location!

Place is good for oil, chemicals, and non vital parts.

Staff was super friendly and able to assist me in finding a random screw that needed to be replaced under my car. The women knew exactly where they were, she walked me over and then brought me back up to checkout.
Although the screws were too small and not gonna cut it I will still go back and use them for my auto needs!

Tony the store manager is incapable of looking up in the system to see if a part exists in the database. He js rushed to get the customer out so he can continue on with whatever else he is doing. The worst service I have received simply because your employee did not care.
Best of luck to this location.

I went to this AutoZone store with what I thought was a flat tire. Agusto (I hope that is the right spelling) came out to check and informed me the pressure was low and there might be a leak. He walked me through all my options and wound up helping me change my tire to the spare. He was incredibly personable and professional, I am very pleased with the service I experienced here! I will definitely return.

I know this is a review about Autozone, but I have a riddle for you…
How many Pep Boys employees does it take to change a lightbulb? Answer: Zero! They don’t give a crap about customers and won’t do it!
If you want to know my experience with Autozone, skip the next 3 paragraphs about my horrible experience with PepBoys — the reason I left and went to Autozone.
I went in just before opening to the Pep Boys up the street from Autozone and took my entire tail light assembly apart because I needed to replace a bulb. Was having trouble popping out the bulb because I did not have a screwdriver. I waited until opening and they opened about 2 minutes early. I went to the service dept and asked if they could pop out my bulb so I could buy one. He proceeded to pull out paperwork and wanted me to spend 10 minutes doing paperwork instead of taking 30 seconds to pop out the bulb AND wanted to charge me $ 19.95 to pop my bulb out with a screwdriver. I explained evrything was apart and I just need the bulb pulled out so I could buy one. He pointed to the store and said they could help.
I went into the store and saw the manager come out of his cubicle so I explained the situation and asked if he could help me just pop out the bulb with a screwdriver. He told me to go to the service dept and they would charge $ 10 to remove the bulb. I asked quite loudly… ARE YOU INSANE. I just need you to pop out the bulb because it’s clipped in and I don’t have a screwdriver. At what I thought was 9am he said, we aren’t even open yet. It may have been 1 minute of. What an A-​hole.
I left… And just like my last experience with that Pep Boys and the one before that and the one before that and the one before that (I’ve had numerous bad experiences with the Hollywood store) I again promised myself I’d never come back to that agravating store.
I went to the Auto Zone on Sunset blvd down the street. I explained the situation and he walked out with the screwdriver, popped the bulb out, went inside, found the correct replacement, handed it to me. I paid and left. A total of a minute and a half.

The guys who work here are very nice and friendly, they helped me install my battery for free, and gave me good advice, this place has been here for a long time and there’s a reason for it. Because they’re the best!

An auto parts store where no body knows anything about auto mechanics. Do they train their workers here at all? I came in with a sample of what I needed (a female coupler for air hose) and the guy servicing me is dumbfounded at what it is and asks a female worker and she says, «i’ve never seen that in the store» at which point I point directly behind the genius servicing me and tell him «it’s right behind you dude.» It took them close to 20 minutes to assist me to no avail. 4 minutes to find out what 10% of $ 30 was. PEOPLE you will have better luck googling it on your own. These people know less than kids taking auto shop in HS. Sorry guys but just being nice to customers will not cut it in your industry. Other autozones seem to have a knowledgeable staff but i’ve only experienced that outside of the city. I guess management is to blame here– train your staff so they don’t look like idiots selling products they know nothing about.

Wow! Great customer service… am I in Hollywood? Yes, but things are different here. Seriously, if I didn’t lose my receipt, I would have went on the AutoZone site to give positive feedback.

The cashier we had was so friendly. She gave us recommendations and advice, which was tremendously appreciated — my knowledge of cars is limited to playing Gran Turismo on my PS2 circa 2001. Aside from the service, all of the products were very organized and easily found. I’ll certainly come back in the future.

Nancy, the store manager here, is unbelievably helpful. I needed a new battery which she helped install and check, only to find out I needed a new starter. She got Michael, local car repairman to pop over and confirm that I did need a new starter. Nancy ordered one for me to be sent over and had Michael replace it for me in an hour at a great place.
Dealing with cars is the worst, but this AutoZone made it easy on the stress. I’ll definitely pop back in here.

The guy at the counter was super rude. Made me wait about 10 mins when there was no one in front of me at the line. I just needed a yes or no answer. His response, «you’re going to have to wait». Well I’m done waiting. You wait for customers to come back!

What can I say? It’s an Auto Zone. They will look up what you need and find the right thing. But the folks here are especially accommodating and will make sure you’re all set no matter what you need. I had to replace at least three things on my crapass car and got lots of help– even though I kept coming back in since I forgot something, they were totally friendly and helped me switch lightbulbs and secure my battery and figure out why my dome light wasn’t going off without pointing out that I’m essentially a helpless idiot about cars. I love being able to fix something on my car myself (uhhh sorta) without shelling out huge bucks at a garage, and with a car from 1994, Auto Zone is totally my place.

Never going back. Never.
Called to have tire chains set aside for my car. Picked them up and left, but not before experiencing unacceptably rude service. Everyone there seems to hate the customers?!
WISH IT HAD ENDED THERE: the chains were the wrong size, despite my clear instructions, and now, no matter what I’ve tried, I’m stuck with them because they «won’t except the unused chains back under any circumstances…» Horrible experience.