My Mail Box

The notary was the friendliest and the most helpful notary I’ve ever used. I needed to get a lot of papers notarized and MMB notary made the whole process quick and easy. The establishment had welcoming family atmosphere. I saw one of the employees patiently assisting an elderly lady with a self-​service copy machine. It is also a great place to take care of all the mailing needs. Recommend!

I have been a client here for 4 years and I wouldn’t go anywhere else no matter what. Duane and Charles are great business owners and are always super helpful when I am in there. Not only them but the other clerks are just as great. For all your mailing and/​or shipping needs pleas go by and don’t go anywhere else.

This place is so awesome. It has the best customer services. The proprietors are very patient and professional. I suggest this place for anyone in the 90 016 and the 90 008 area. They offer internet, notary, shipping, mailboxes for rent as well as faxing and copying at awesome prices. Oh… and Duane is amazing and handsome!

This place was convenient for me since it’s close to where I live. Unfortunately, the item was received at its destination ripped open and without its content. Also, the package did not appear on the USPS tracking system until it was delivered… not sure if it had something to do with them. Never again doing business with these people!

I have mixed feelings about this place, mostly good though. It’s family and black owned which I like. They offer quite a few services which I do like. Most employees have a friendly personality and approach you to ask if you need assistance, all this I like. Now it is local and they have good hours. The prices on some services like mailbox is $ 25 a month minimum, where you could get this same service locally for a maximum of $ 15, If I pay $ 25 I’m expecting overnight building access with a key to check my mail afterhours.
Notary services are not always available, you have to catch the ONE person who provides the service. They have items you can purchase like memory cards, cell phone chargers, book place holders, passport photos etc, all a little pricey than normal. But hey I suppose you pay a little more for convenience. So overall this place is not bad, they’ve been around for a minute and again it is family owned, so it’s a Mom & Pop operation. For that I give a thumbs up!

I wish I could give this company a good review; I really do. They’re so conveniently close to me, and they’re friendly enough. Unfortunately, they just don’t know what they’re doing. Here’s a recap of my recent (and only) experience with them:
2015-​07-​20 — I visited My Mailbox Inc. and paid for FedEx shipping to have a package sent to Canada.
2015-​07-​31 — I received an invoice from FedEx, telling me they had shipped the package, and that I now owed them money for this delivery, even though I already paid My Mailbox — FedEx never received payment from My Mailbox.
2015-​07-​31 — I called My Mailbox and spoke to Charles. He told me he was the owner and would have this problem taken care of right away. He took down my phone number and said he’d call me back later that day, after he paid FedEx. He never did.
2015-​08-​04 — I called My Mailbox, but Charles wasn’t in. One of his employees promised that Charles would call me back. He never did.
2015-​08-​07 — Again, I called My Mailbox, but Charles wasn’t in. One of his employees promised that Charles would call me back. He never did.
2015-​08-​11 — Again, I called My Mailbox, but Charles wasn’t in. This time, a different employee named Shanice promised that she would get this matter taken care of and call me back. She never did.
2015-​08-​14 — Again, I called My Mailbox, but Charles wasn’t in. One of his employees promised that Charles would call me back. He never did.
2015-​08-​18 — Again, I called My Mailbox, and was finally able to speak to Charles again. He apologized profusely, and said that things must have continued to «slip through the cracks». He promised he would talk to Shanice, get the matter taken care of, and call me back. He never did.
2015-​08-​20 — I called FedEx directly, to see if Charles/​My Mailbox had paid the invoice. They had not. I explained this situation to FedEx, and because of the headache, FedEx agreed to eat the cost themselves, and zero out the invoice. Effectively, Charles/​My Mailbox took my money and just pocketed it.
Perhaps Charles intentionally kept this money or maybe he’s just incompetent. In either scenario, I won’t ever be working with them again, and I’d suggest that you don’t either.
Please also take note of all of these other five-​star «reviews». Call me paranoid, but five of their five-​star «reviewers» have written only a small handful of Unilocal reviews. To me, this screams of family and friends writing fake reviews for the business. I’ve written more than 50 Unilocal reviews, so hopefully, you’ll be able to tell that mine is legit.

The location and friendly staff made me come back and ship many items throughout the year. One day I shipped a laptop. I noticed that after a week the item was not scanned through FedEx system. I decided to go to the store and ask them if they knew where my package was. I was told by a man named Charles? (can’t remember the name) to leave my phone number and tracking number since he was going to check and give me a call back. Two weeks passed by and still no information from Charles regarding the package. I went back and asked again if they had found my item. None of the employees had any knowledge of my package. I was told again to leave my information and that the person in charge would call me back. It has been over a month and I have not received any information regarding package. If an item is lost for whatever reason at least admit it and don’t tell the customer to come back or wait for a call.

Great and fast service! I’ll go a bit out of my way to come here again. Hassle free is what I love.

Needed a couple of documents notarized and mailed out immediately; after getting in line one of the owners stopped sorting mail and came over and offered assistance. As a former teacher of Business Education one of the main areas that we studied was the service encounter. My Mail Box fulfilled every expectation and then some, kind, courteous and prompt. It made doing business with them a real pleasure. I will use them again and recommend them to all.

Love the fact that it is black owned. Duane helped me out my first time there & he was awesome! Great customer service.
I think I am in love xoxo

You cannot do better in terms of customer service. Every time I come, I am always impressed by how great they treat EVERY SINGLE customer.

Nothing but great experiences in this place. Professional and very friendly and accommodating. Whatever you need that they offer — this is the place to get it!
NOTE: NOT OPEN SUNDAY and check other hours

My Mail Box far exceeds my expectations in customer service. Every employee is knowledgeable, friendly and extremely helpful. They take care of all my post office needs with a smile. They truly are the best in Los Angeles.

Great customer service! I came in a bit before closing on a Monday, so of course it’s busy. But regardless of the mayhem, I was quickly helped and was provided great service. This place is definitely worth the extra few miles from my local postal service. And plus, they’re open an hour later than most places. 5 star!

My Mail Box at 3717 S. La Brea is in the Baldwin Hills/​Baldwin Vista area of Los Angeles. I have been there for a number of services such as mailing letters, sending and receiving faxes, and copying. The people who work there are friendly, courteous and businesslike. I live in the area and am proud to have this business near by.

We had a proposal that was to go out via FedEx and the representative lied to my face and DID NOT CALL the FedEx to pick up the package so that our proposal would arrive on time to the client. I tracked the package on Monday morning to find out that it wasn’t even picked up! We had to call on colleagues in Canada to re-​assemble the proposal — it cost our company about $ 500 to address this error. This client has been with us for 10 years and we would have lost them if we hadn’t found an alternative for resolve. DO NOT DO BUSINESS WITH THIS PLACE!

I just had to write this review because the person that helped me was so nice he made my day. Sadly, these days, customer service is non-​existent and when it happens it makes me so happy. Unsure if this person was the owner or not but he made spending $ 80 on a package to Switzerland much more bearable. Thank-​you!