Miller & Desatnik Management Company

No wonder this Company has so many bad reviews. I’m a tenant at one of the apartments for over ten years now. I pay my rent on time and never caused any problems. Recently I wanted to discuss some improvements at my apartment and was referred to the Maintenance Department Manager Hana. I have sent her a letter on January 12^th addressing my concerns and problems. I and my daughter followed up with at least six or seven phone calls but were directed to Hana’s voice mailbox. We never received a call back and I’m wondering if a mystical «Hana» really exists! One would think that a representative of a good company would be decent enough to find five minutes for a long term tenant after two months of wait!

WARNING TO ANYONE CONSIDERING LIVING WITH THIS COMPANY:
The most disrespectful unprofessional company I’ve ever encountered. It starts off with the rude attitudes at the front desk by an elderly woman named Cita. She gets upset with you regardless of the question making you feel like you shouldn’t even be asking. Talk about great customer service right?
Not to mention getting a hold of them is a mission itself. No one likes to address any questions, all get forwarded to Laurie who is the rudest of them all.
Application process is long and tedious. Finally after getting accepted we were told it would take 5 days to change the locks. Slightly ridiculous. We went to go check out the spot we were assigned and it wasn’t even a parking spot. Not even big enough to park a Mini Cooper. We asked for another spot since we just paid a lot of money and they replied back with «That’s the last spot, you can come pick up your money if you’re unhappy.» At this point I was extremely upset and told Laurie that this is absolutely unacceptable, she replied «Don’t raise your voice when you’re talking to me» as if she was my Mother or something. Ridiculous. They won’t try to accommodate or help at all.
Its a blessing that the parking spot ended up not being big enough. I was able to find a much more professional management company with none of these issues.
Oh, and beware of the awful plumbing & roach infestation issues in ALL of their buildings.
AVOID THIS COMPANY AT ALL COSTS!

Where is the negative zero stars? Rude customer service at front desk. On 3623 motor Ave by elderly lady named Cita. Very rude. I did all I was asked to do. Went to look at a property left my deposit for the key. Came back had my ID, cash for application process, my income tax info my bank routing info, etc. would have been a smooth process. Needed to use a bathroom. Was denied, when it was time to make copies of my income tax, they carelessly threw away a «bad copy» in the trash. No shedder, nothing. I had to ask for it back to avoid any identity theft situation in the future. And when asked to pay the $ 30 processing fee I gave them two twenties, and they said they don’t have change! Really??? if you know your application fee is 30 $ and you ask for cash only, why wouldn’t you have change on deck!?? I was like screw that! I don’t have enough will power to start walking around asking for change AND still be patient about a bathroom. I’m sorry but I have an 730+ credit score and have a great history with my current management company, I’ll stick to them to find me another property. Good luck MD management. You guys need to step up you first impression people (front desk) they gave me an insight of what service I would have received if anything would have been. Best believe I took all the copies and Info that they started putting together.

Nothing but issues with this company. My boss, the CEO of my company rented an apartment for a YEAR, I have WRITTEN authorization to act as his agent for all apartment issues, and they still won’t deal with me and are completely unprofessional. DO NOT RENT FROM THEM

STAY AWAY. WORSE THAN THE BLACK PLAGUE. By far the worst Management/​law firm ever. Completely and utterly incompetent and without any sense of customer satisfaction, which is surprising if their business model is to get people into homes. All three experiences were a waste of time and left me angry, and on top of that unable to renew my lease, or process an application, or get a refund. The receptionist probably puts up with angry people all day long with their absurd rules, probably why she has a permanent frown on her face.

ZERO STARS. Never rent from them. All the bad reviews are true. I’ve had similar experiences with roaches, plumbing issues, hot water heater failures, and unclean common areas to name a few. The staff working at the office on Overland are horrible people and don’t care about you or how horrible they’ve made your living conditions. They simply don’t want to spend money to fix things. The City of Los Angeles needs to look into this company and what type of conditions the tenants are forced to live in. I’d be interested in starting a reporting website that logs all complaints from M&D tenants and starts looking for violations in City Code and reporting these incidents to the City of Los Angeles. Anyone with me?

If I could give Miller & Desatnik zero stars I would. They are completely incompetent and maintenance requests are never handled in a timely fashion. At the start of winter we realized that our heater wasn’t working so we called them to send someone out to fix it. First they told us to call the gas company, which wasn’t the issue as the gas would turn on and pilot would light. Then we were told some one would be out to fix the issue. 3 days later no one had come in and no one had called with an update. I’ll keep this short but after two weeks of following up with them and being told someone would be out to fix it still no one. Finally in the third week they got someone to come fix the issue.
About a month later I woke up and my bath tub was full to the brim with dirty, smelly water. I began to bail water into my sink worried that it would over flow but it kept refilling. I called at 9AM on the dot (they aren’t open before then and if they deem your issue not to be an emergency they charge you $ 20/​hour to address it before 9AM) to report the issue and was told someone would be out to fix it. Called back at 12PM as no one had arrived or called me but they were closed for lunch. Called back at 1PM and was told that my maintenance order had been issued and that I could call the plumber to see when he would be available to fix the issue. Isn’t this their job?
So I called the plumber and found out that he had just received the maintenance order and had called to schedule a time to come but didn’t get an answer. So it took them five hours to even call the plumber and when they did they gave him the wrong phone number. Good thing I stayed home from work to bail water out or who knows what would have happened. I called them back to see if there were any steps that I need to take in the future to make sure that issues like this are addressed in a timely fashion and was asked «What are you complaining about, the maintenance order has been issued. If you have a complaint you can make it in writing.» Here’s my complaint in writing as suggested.
These aren’t isolated incidents as my neighbors have had similar issues. I’d avoid living in a building «managed» by this company. I lived here for 4 years before these guys started «managing» my property and there were never any issues like this.

Jesus (pronounced hay-​Zeus) in the office is a liar like no other. Some fool in their office made a typo on where to send my deposit check, since they only receive faxes and not emails. MY MAIL WENT TO THE WRONG ADDRESS! Jesus said it was my fault! What? Then he hung up on me. This company is a sham, I’m taking them to small claims after not recovering my deposit check. Plus 813 alpine is a horrid building with horrible managers. This office is full of idiots who mistype and do not even track a check in the mail for $ 3K!!! Wow. Really dumb people work here.

Too bad I can’t give 0 stars.
Mold problem immediately evident upon moving in. Took over a year (calling almost every week) to finally get them to do something about it. Also, many outlets were unusable upon moving in. Took a solid 6 weeks to fix that. Aka — Maintenance does not exist. If you want anything done, you must call 3+ times about it (minimum). Extremely horrible customer service. They are rude, can’t be bothered, and clearly don’t want to help.
On the upside, I love my specific apartment/​location/​price. But MD Rents is an impossible company to deal with. Go with another management company if you can. Otherwise, be prepared…

Avoid at all costs. I lived In a M and D apartment for 2 ½ years and could not wait to get out. I would never rent from them again. The women who answer the phone are pleasant but Lori is dishonest, disorganized and has a terrible attitude towards clients. She obviously hates her job. I have no idea why she is employed here, her ineptitude is staggering. Maintenance is atrocious, it takes weeks to get things fixed. The contractors who do the work are perfectly capable but Jackie who is the coordinator is hopeless and again would not have a job if this was a professionally run business.
The owners clearly need to clean house and start again, the incompetence evident on a daily basis must be costing them money.

I applied for a rental and my application was immediately denied because my domestic partner is a volunteer intern with the Los Angeles District Attorney. According to Miller & Desatnik, they don’t rent to attorneys. That is a FAIR HOUSING VIOLATION and we are going to file a complaint.
Terribly unlawful management company, do not apply for rentals with Miller & Desatnik. Who knows what other unlawful practices they employ.

I wish I could give fewer stars, as I’ve never experienced anything as bad as renting from these hacks. Let me just give you the bullet points:
— We had a gas leak in our building when we moved in that was largely ignored for the better part of 9 months.
— Water leaking into the downstairs apartment: ignored for 16 months (yeah, it took TWO sets of neighbors to actually get them to respond)
— Holes everywhere: screens aren’t intact, gaps in the woodwork, moulding, windows, doors, and really just anywhere two surfaces meet. What’s that mean? Ants, spiders, flies, and any other type of critter can wander in/​out of our home at will (they still haven’t returned our calls)
— Not one single outlet is capable of maintaining a secure hold of a power cord — an EXTREME fire risk.
— Oh yeah, their «Emergency Line» is an automated Voicemail that doesn’t get checked. I just followed up on a call my roommate made two days ago, explained that he called the emergency line, and the receptionist’s response was, «Oh, that’s probably why they didn’t get the message.» (because he called the after hours emergency line — when the office was closed)
Geez, I could go on and on, but just settle for not renting from these guys. Yeah, they leave you alone for the most part, but especially when you need them fix something. Double that if it’s a health/​security hazard. They simply do not care.

rented a property from them… did not interact much with them…
property prices are enormous… services are none… they compete with the new apartments rates but no services… laundry works and sometimes it doesnt… elevator… wow. they dont work… have gotten stuck once… but had to break myself out… no help was received for 30min… rent increase is never reasonable…
good part… they dont trouble you… manager is responsible… he tries to get things fixed… tries to work with managment… sometimes things get fixed in 24hr sometimes it takes a month…
their list is extensive for apartments… they give you unreasonable bills… Rent hikes r beyond imagination… U need to fight every time … N we faxed them to request for why charges were deducted from the deposit no response … Receipt says cleaning but I have a video with cleaned apartment… Also during our stay there was one robbery and a car was stolen… From garage… Although thx to lapd owner got the car back :-)

Did not want to believe reviews, but this rental company is really as low as it gets.
Moved into their national blvd apartment and have had endless problems that have yet been solved. We accepted the lease almost a whole month before our move in date so you would expect the apartment to be good to go with minimal issues.
NOPE.
First day moving in, there were endless roaches crawling alive around the whole apartment, some were dead. Electric oven/​stove did not work or even turn on. How am I supposed to cook food? We were not given 2 garage keys even though we had a 2 car spot. Only were given 2 keys when we have 3 people on the lease. 2^nd day, about 3 inches of water poured out of the bathroom vent due to plumbing stoppage upstairs. Luckily we didnt put anything in the bathroom at that time. The bathroom and kitchen sinks exploded with rotten drain water from below, leaving brown muddy residue all over. Place was badly painted, doors would not shut, and cable outlets are covered in paint. Open holes all over the apartment. Bottom door sills have nails coming out. Leaking kitchen sink and a broken dishwasher. Pretty sure I can sue at this point. We shall see where this fairy tell goes doe.

I’m so glad that our experience with Miller and Desatnik is over and thankfully did not result in us renting an apartment through them either, judging by the reviews.
My experience is to do with how they manage the potential new tenant application process. as a WARNING to others. There is no management of this process. It’s a mess /​scam!!!
On a Thursday, my girlfriend and I drove up from San Diego to LA with the intent of moving into the Palms area. There are many properties managed by M&D and we decided to visit their offices in order to check out the keys to view the available apartments.
The line in the office was long, in a hot little room. There is one belligerent woman behind the safety glass who dispenses the keys and handles applications. She’s the antithesis of what customer service should be. Seriously, she couldn’t care less about you or your quest to find a nice apartment.
So, we waiting in the stuffy room, paid a $ 80 deposit, got the keys and by the end of the day, we had viewed 8 apartments (2 sets of keys, as they only let you rent 4 per person for your $ 40 deposit). 3 apartments were under renovation — we had no idea what the place would look like when completed. 2 were really run down, and 3 we quite liked, so asked for an application form on the spot.
Even though my girlfriend is a student and I said would be the sole rent payer (I have great credit and pay stubs), M&D insisted we EACH pay the $ 30 non-​refundable application fee. So we apply (huge amount of paperwork) for all 3 apartments, pay $ 60, and they said they should get back to us within 2 – 3 business days.
Fast-​forward to Tuesday morning (start of the 3^rd business day). We’re a little anxious to hear back from M&D, after calling and getting nowhere, we revisit the office. We ask if our applications have been processed. The answer? «Oh, 2 of those apartments are already rented. One on Wednesday afternoon, one on Thursday morning. You are 3^rd in line for the last one, if the other people don’t want it, it’s yours, but that’s not likely to happen» Are you kidding me!!! «Would you like to look at some more apartments instead?» We promptly leave the office, vowing never to return.
TL;DR — M&D are a pack of shysters who will lead you to believe apartments they’ve already received deposits for are still available, waste your time and money looking around, collect $ 30 each, and then laugh in your face when you figure it all out.
–1 stars. Why don’t you just leave town and let people fend for themselves? End Rant.

Fortunately, I do not have the displeasure of living in any of the palaces they mismanage, but I do have the distinct displeasure of having my bedroom window being 20 feet away from the loud assholes that they refuse to evict despite multiple complaints from numerous neighbors and a 3:30am Monday morning visit from the cops. On more than one occasion, I’ve called to complain about my neighbors after yet another party, and I’m put on hold for 10 minutes, while I’m sure they ignore somebody else’s complaint, only to be told to call the cops. I’d happily do that, but LAPD is pretty busy hassling, arresting, and shooting innocent tax payers.
Anyhow, I probably sound like the old, cranky neighbor that’s upset he didn’t get invited to the apartment party next door, and maybe I’ve become that guy without realizing it, but if you really need to go up on a Tuesday, do like Drake and go up at the club, not at your apartment with paper thin walls and with neighbors who have jobs and kids (gross), asshole! But yeah, Miller & Desatnik, you get 5 stars for being asshole enablers and 1 star for managing properties!

Since my last review, we’ve had more incidents in the apartment. We did not have any hot water from Thursday through Monday.
Not only was management extremely difficult to reach, our manager was MIA as usual and we were basically given the helpless victim shrug off from M&D.
Right now, we are dealing with sewage backup because this management company does nothing to maintain their buildings. Filth had filled ²⁄₃ of our tub and we are just lucky it didn’t overflow. We don’t know what caused this backup, but our bathroom is currently unusable due to stench, we can’t even clean it because water is not going down, we cannot get ahold of our building manager (surprise, surprise) and the emergency number for this company is nothing but a voice message machine.
We have yet to hear back from ANYONE at this company and everyone should know what a terrible company this is and I will be reporting this company to Department of Health and BBB.
Don’t rent from these people. I am getting the fuck out as soon as I find a new place. This is beyond ridiculous. Attached is the picture of our tub filled with gunk from sewage backup.

SERIOUS HEALTH ISSUE!!!
Miller & Desatnik is the WORST mgmt company I have EVER experienced.
DO NOT RENT FROM THEM!!!
Wasn’t able to use my shower for TWO WEEKs. Called the office and spoke with Jackie, who gave me nothing but ATTITUDE and denied that I had ever sent a maintenance request. Left msgs with Sandra and YOLANDA, the Owner of the company to remove the MOLD.
ZERO RESPONSE! i’ve sent them pictures of the mold for evidence and have physically visited the office on Motor and left them hard copies of letters.
NO RESPONSE. I am reporting Miller & Desatnik to the Dept of Health and Better Business Bureau. ABSOLUTELY ridiculous.

I wish I knew how awful this company was before I moved into one of their apartment buildings. They are so disrespectful and not helpful at all in any way! My unit has been full of roaches since I moved in (5months) spoke with Jackie and Laurie and they completely disrespected me accused me of lying and won’t do anything about fixing the issue in my apartment! DONT TRUST THIS COMPANY!

ITS NOT WORTH IT!!!
I’ll keep this short.
My girlfriend and I lived here for over a year at the palms apartment off of Vinton Ave. Our neighbor below us was moving out, for work related reasons, so we decided to take over his lease because he had hardwood floors, we have carpet and it was the bottom unit. Before he left he said he had roach issues and I added we had the same problem, but its not as bad.
The next day he moved out, handed us the addendum so we could take over the lease but we haven’t turned it in to management yet because he couldn’t get a hold of maintenance, after calling multiple times. (5÷4÷15 — when we started calling). Both of have been calling Miller & Desatniks maintenance for 4 days straight and all we got was a rude person telling us we have to make an opponent next Monday. At this point Im boiling mad, so I took it upon myself to bug bomb the place myself. You wouldn’t believe how many roaches were laying backside on the kitchen floor, sink and oven. It was disgusting. so I bombed it again… another army of dead roaches. I took photos and a video which Im going to share with you because this is very inhumane.
We have been with Miller and Desatnik for over a year, paid our rent on time, been great neighbors, didn’t complain about the mites when we first moved in our unit upstairs, but now they have crossed the line. They are disrespectful and do not care about your well being. I wouldn’t let my worse enemy live in a place like the downstairs unit. The neighbor that lived below, who we’re taking over the lease from didn’t know how bad it was.
I felt like we were being taking advantage of.
DO NOT RENT FROM MILLER & DESATNIK MANAGEMENT COMPANY. IF YOU DO, KNOW YOUR RIGHTS AS TENANTS.
**UPDATE** we still haven’t received our deposit and it’s been over 21 days. I’ve been calling and even visited the office.
***UPDATE*** 6÷12÷15−−− After calling everyday we finally received our deposit. Remind you we «left» May 15^th. They mailed our check June 8^th, we moved less than a mile away from them and we kept telling them to hand is a check instead of mailing it but they refused to give us check because «policy» reasons. So my girlfriend called today and said we haven’t received the check and stated,“we canceled the check because you haven’t received it yet, so we have a check here for you.” My girl gets the check and notices we’re $ 600 short. They said they used it for the time we were there from ⁵⁄₈ to ⁵⁄₁₅. But the reason we were there after the ⁵⁄₈ is because we were waiting on them to de-​bug the unit below us, so we could move in.
Again, know your rights tenants and never ever let a company like this boss you around. Keep receipts, ask questions and take photos and videos of everything.
I’m going to get the rest of my deposit back. I have a legal team on it as we speak :-)