MAC Cosmetics

The absolute WORST customer service at this location!!! Staff is NOT trained and constantly run to the back of the store to ask her questions… When I asked to speak to the manager, she clearly let me know that I was bothering her and was outright RUDE!!! When I told her that I was going to report her to Corporate, she told me to get out of her store! When I asked her name, she said it was «Xanax»… Don’t know if that is her real name or just a continuation of her rudeness but she has coarse banana-​yellow-​home bleached blonde hair.
Such a convenient location, but such HORRIBLE CUSTOMER SERVICE!!!

This location is always empty which is great because it allows you to get in and out. I’m sure that the lack of customers is a result of the service they provide. The employees are not friendly and come off unapproachable. I have been a MAC customer for over two years. Customers are better off going to the MAC in Macy’s across the street

Rude service. I needed a few things to purchase, no one was available to help. All I needed was someone to grab the merch and ring me up. Two things I couldn’t do myself. As I ask the lady who was doing someone’s make up she tells me the gentleman will help me. He comes from the back and tells her he has clocked out and just walks out. I place the tester back and walk out. The location is convenient for me, but I refuse to shop here again.

I like MAC makeup but this review is for this store.
They never have ANYTHING in stock and they have the absolute worst employees I’ve ever come across. Sullen and borderline rude and it’s always understaffed.
I’ve literally spent an entire ten minutes in here without having a single person say hi to me. If the only employee in the store is helping another customer, they pretend like you don’t even exist. The truly bizarre part is that the back room seems to be a narnia of employees because random employees float in and out of there doing whatever the hell they’re doing back there and they NEVER SAY HI OR TRY TO HELP YOU WHEN THEY COME OUT. They’re all very clearly MAC employees given the heavy makeup and the black clothes but they just REFUSE to acknowledge your existence. It’s SO weird.
If you finally manage to flag an employee down, it’s more likely than not that they won’t have whatever you’re looking for because they’re always out of stock. They’re always trying to send me to the creepy Macy’s down the street because I think they all truly hate working.
UGH I HATE THIS STORE.

There are a lot of comments about this location’s poor customer service, but they have a NEW STAFF and the customer service is OUTSTANDING.
This review is mostly about my experience with MADDIE, she was one of the most knowledgeable and helpful MAC MUA’s I’ve ever come in contact with regardless of the location. I came in looking for a slightly lighter (but natural looking) concealer color for my highlight and before I could even tell Maddie my foundation color (NC45) she guessed it immediately. She knew exactly what would look good on my skin and she was very knowledgeable about all MAC products (I showed her a picture of a few eye shadows I previously purchased and she knew the name of each color before I even told her). Maddie suggested the perfect highlight color for me (NC42) and also a four great eyeshadow colors and a natural lip color. This is going to be the only MAC I shop at because the costumer service is on point and more importantly the staff there knows their stuff.

I was in the store today because this location is conveniently located near my apartment. When I walked in, I looked to make eye contact with the three employees working that day. Not one word of acknowledgment or glance from any of the girls. Okay, cool. I know that MAC employees generally have a reputation for being elitist and snooty. I typically don’t care what the employee attitudes are like because I know what I want when I enter, so I like to ask for that item and leave.
I went to the back and found the employee at the cashier register and asked her for the Pro Longwear Foundation in N18. Note, I’ve been using this product for years.
The 2 stars is for the general lack of customer service, and for the employee who argued with me that Pro Longwear Foundation doesn’t come in N18. If you’re an employee, you should be educated on the permanent line of product. Maybe she’s never seen it in her life, but I would have appreciated if she, instead of arguing with me like I didn’t know my shit, went to her computer and looked the product up. She insisted N18 was only available in a different foundation compact product. Wrong. I was planning on picking up an additional lipstick (Retro) but was not about to have another argument with her about how it didn’t exist when I literally swatched it on my way in.
Anyway, I quickly ended it and told her that I would go elsewhere. What irritated me further was her lackluster and condescending, «sorry sweetie».
Sorry, I won’t be back, sweetie.

Fetia and Amanda were wonderful! They were both helpful without product pushing (insert *sigh of relief*). Nor did they slather heavy makeup on my face only to tell me how «natural» it looks (another sigh of relief!). They were honest, helpful and although I could really have spent my whole paycheck, Fetia patiently helped me, even though i decided to only get what I absolutely needed. That was so refreshing since I tend to lose my mind and overspend at Mac, lol… It was a great experience overall and I look forward to going back. I bought studio fix foundation and a Matte contour blush. And if you want the same great service, I went on a Friday at 2 pm:-D

I love MAC but there are a few locations I refuse to go to for my makeup needs and this is one of them. Horrible customer service. I bought a lip liner at the MAC store in Pasadena (which is AWESOME!) and when I tried to use it a few days later the inside pencil was gone. So I couldn’t use it at all, not even if I sharpened it. I tired to take it back on my lunch to the this location and Diane wasn’t willing to help me. I get it I didn’t have a receipt, but I’ve returned other stuff for store credit without a receipt before and this was just a simple exchange for something MAC sold me defective. She told me I had to contact corporate and they have to mail me another one, even though she can see on my file that I did in fact make the purchase. REALLY!!! for a damn lip liner. Her whole demeanor was awful. Maybe if she was nice I would have been more understanding, but she acted as if she didn’t care and was bothered! DIANE NEEDS CUSTOMER SERVICE TRAINING!!!

This is by far the worst mac location I have been to. There is zero customer service there is no greeting when you walk in. I was completely ignored by all the incompetent muas as I walked in. I was in there for a simple purchase and finally one of the MUAs asked if needed help and I told her what I needed she tried looking for the foundation I needed and gave up and told me to go ask the MUA at the front counter. He was very helpful and kind. Elias thank you for your help. But for all the other lazy rude MUAs you need to be trained on customer service. This will be my last time here. I had been here once before and thought I would give them another shot but unfortunately I will not go to a place where I feel unwelcome and uncomfortable. I’ll be going back to Glendale where their customers come first.

Mind you I’ve been using MAC ever since I started wearing makeup, but this place takes the cake when it comes to horrible customer service.
I’ve gone to this location a number of times and always tried to give them the benefit of the doubt, but not a single today even acknowledged the presence of incoming customers.
I already knew what I wanted to buy. I would not have cut into their time of doing whatever else they need to.
I guess they don’t get paid to look up and say hi. Or maybe part of the hiring process is to purposely act entitled.
Whatever the case, you’re losing customer $$. I would drive to another location just out of spite, unless I was really desperate and only had enough brow pencil to draw on one brow.
Grrrrrr

Seriously some of the rudest sales staff I have ever encountered. You walk in and they ignore you. You have to sit and wait until they acknowledge you or if you make the mistake of trying to get their attention, they roll their eyes and/​or ignore you. I would rather buy my MAC cosmetics from the Macy’s across the street.

Went in for wedding makeup, the makeup artist doing my makeup was kind, pleasant and I had thought we got along great. However, after I had paid and I was looking in the mirror, they had thought I had left and starting talking crap about me. Furthermore, I have done customer service for years and go out of my way to be extra respectful to others doing customer service. Wait until the customer has left before you start talking crap about them! Please learn how to be more professional and kind to your customers.
Will never come back to this MAC store.

To the girls at the MAC counter, Wednesday at 3p… I was in the chair telling you about my horrible mac story in Chicago! Thank you for making me look like a million bucks! I felt so beautiful that night, y’all are awesome and quick! For sure I’ll be back… love the lashes 48’s and the lipstick!

A huge thank you to Monet who did my gorgeous make up for my wedding! She’s super professional and so nice! My make up looked amazing I looked beautiful all the evening!

So u walk in and everyone ignores you… they are paying more attention to the people their putting on make up then the customer that actually wants to buy make up… I think that’s ridiculous… I don’t get why the workers all have appointments to do people’s make up… do I have to make a appointment next time I go in to buy make up?!

I have never received the worst service at any MAC store in my life until now. Just came in to see if they were carrying a product I saw online, was not greeted what so ever. I couldn’t find the lip liner so I got frustrated and left. Couple seconds later I decided to go back because I really wanted it. All of a sudden they greeted but with their backs facing me as I came in and they kept talking about their personal life. I decided to ask one of the girls for help but they completely ignored me and didn’t even bother to help me. Ummmm excuse me but don’t u get payed to make me feel welcomed and feel like I made the best purchase of my life? I’m completely disappointed most of all bother by the faces they were making. Never ever coming back here again!

Elias did some dramatic make up for a wedding event for my sister and I… this guy NAILED it.
Two completely different looks, and both of us extremely beautiful and happy in the end.
Get here and have your eyes done by Elias. This guys is professional, artistic, calm and intuitive… but do it fast — No doubt he is going to get swooped up by the scene.

Make-​up is a bit pricey, but I love my new makeup. The young lady who helped me was kind and didn’t force other product on me. I loved the flow. Sometime when I go to MAC the sales people usually harass me into buying different products even though I am there for just lipgloss. I sometime leave with buyers remorse. And having to come back a return something you didn’t want in the first place is quite embarrassing. That’s why I will only buy my make-​up from this location. Four star because they need to clean and little better. It’s kinda nasty seeing dirty make-​up tissue and sponges on the tables. Otherwise great customer service and lovely location.

I found this place ok. Products r good quality. A bit pricey for me. But I still got some stuff. The person helping me made some good recommendations and was very helpful.
The reason for 3 stars was because I was confuse with how all the products work. There was a lot that u need to work with other stuff so I just kept it simple and got what I felt I needed.

I came here a couple months ago but I had forgotten to review their great service!
My friend and I were greeted immediately and felt very welcomed. They weren’t pushy and let us browse around freely. We purchased tons of products and left happily. Service was wonderful, they helped us find the right tones and shades we were looking for. I will definitely return once I’m in need of new products.