Kristy’s Beauty Supplies & Salon

Absolute worst place to buy your beauty products. Went there to buy my usual shampoo and conditioner but they were out of it so they suggested I try a new one they just started carrying that cost $ 69 for shampoo and conditioner. It has caused my hairline and scalp to breakout w cystic acne. I’ve had it for 2 weeks and requested that I please bring it back just to exchange for my usual and the lady said no sorry half the bottle is gone. I let her know half the bottle is NOT gone as I don’t wash my hair everyday and no one uses half a bottle in 2 weeks. I pled my case and let her know that I am a frequent customer that she is about to lose– to which her response was «oh well». Sayonara Kristys. Never again will I shop there. No wonder why you went out of business at Century City. Have you ever heard of customer service??? I’m gonna go deal w my cystic acne that YOUR recommended product caused. You truly SUCK. Also your prices are over-​inflated! Shop elsewhere trust me.

Plus 2 stars for carrying Dermalogica. Minus 10,000 stars for looking at me like I was going to steal from you. Minus another 15,000 stars for being a vile bitch at check-​out. Read your other reviews. No one likes you. Time to clean house. Okay, bye.

Love this place! They have the absolute best selection of beauty products. I get all of my stuff from here. It’s conveniently located in the mall and they have great prices. I definitely recommend checking it out!

I bought a couple of things from here and within 5 mins of leaving the shop, I changed my mind and went back to return the items. I was shown the the «no refund/​no exchange sign» by the cash register, which was hidden by products, and was told I couldn’t get a refund. It’s so ridiculous. The worst customer service ever and seriously, I didn’t even know there are shops that don’t allow even exchanges or store credit! I will never come back again.

RIPOFF!!! I brought a BB cream here, and when I went home, I looked it up online to see what other products this brand had. What I found was THIS cream for less than half of what they charged me!!! They charged me 2xs what other places were charging!!! I went back to the store and the guy said that the price label was «wrong» because they were a new store. A) Judging by reviews this clearly isn’t a new store. The older lady and the guy from other reviews sound just like the people I dealt with B) New/​not new doesn’t matter!!! You don’t charge people 2xs more!!! New store excuse only works for things like-don’t know if they have a product in stock, don’t know where things are, can’t give product info/​recommendations. To top it off, the guy was acting like a jerk. He kept telling me to calm down since it was sunday morning. Listen buddy, get it right, your store ruined my morning, not the other way around. You think I’m happy to drive here and waste my time to correct a mistake you guys made?

There is a reason this place only has 2 stars. Terrible customer service. I bought a product there and they wouldn’t let me exchange it because it didn’t work! I have had this happen before at Planet Beauty and they exchanged it… So just go there, they are much better anyway. The people at Planet Beauty know what they are talking about and are friendly, unlike this place. The woman who «helped» knew NOTHING and the guy at the cash register was rude. Kristy Beauty Supply doesn’t label prices so you just have to guess and it’s more pricey than anywhere else.
Pretty much, it’s the worst. Save your frustration and money for somewhere that doesn’t overcharge.

DO NOT buy any products here. They sell fakes for originals. My gf bought cream here and it burnt her skin. Called, but owner refused to call me back. Hope this business is closed soon before they hurt someone else

I’ve been to this store several times and they are always helpful with product recommendations and are knowledgable. The owner is a really nice guy and I recommend working with him. Just got a new Pureology shampoo and masque. Can’t wait to try my new masque!

DO NOT ENTER!!! RIPOFF bought a Moroccan hair oil here for 65 $ and then saw in another beauty store at South Coast Plaza that sold it for 44 $

Checked inside to see if they had a Goldwell shampoo that I was searching for. I felt a sense of relief when I found the specific one, and it happened to be the last remaining bottle. However, as I looked closer, the bottle looked like it had been sitting on the shelf for a while with the back sticker label peeling off, collecting dust and all. I was feeling kind of iffy about it and decided not to roll the dice since there are NO refunds/​exchanges. I eventually purchased a different brand at the store. Overall, I think I’ll shop here if I can’t find the products I’m looking for elsewhere

wow these reviews are crazy. i’ve been in here several times and the middle eastern dude with the embroidered true religions is the only one i’ve seen working there. always friendly and polite, throws some samples in the bag, no attitude. helps me pick out the right purple shampoo every time. and i am not the type of person that people are nice to believe me. i’ll go in soon and update you because these reviews are crazy.

I have been to this beauty store a handful of times and have to agree with some of the other reviewers. While I was never treated rudely, I have always felt as though the people working there sort of stand over you not in a way to be helpful but more in a way like they think you’re going to steal something. Now, I realize it’s in the Beverly Center and I am sure with some of the crowd that the Beverly Center can attract they have had some loss, but one look at me and one would hardly lump me into a group of thieves.
You can get some good products there and their sale section sometimes has some good things but the borderline attitude in there is just not worth it. I know that the owners are a man and woman and I suspect the older lady who gives the attitude is none less than the owner herself.
Sad when business owners shoot themselves in the foot trying to micromanage when they are often times better off just hiring helpful, friendly sales people.
Will not return.

BEWARE: This beauty supply store is a rip off and they have the rudest customer service… the older woman that the previous reviewer was talking about is extremely rude.
I bought the Klorane Dry Shampoo that cost $ 22 and it was defective… I only used it twice in 2 weeks and then it was completely empty. I tried to bring it back and explain it to the older woman, but she basically called me a liar and would not do anything to make up for it. This place is a fraud and I have a good mind to report them to better business bureau.
Shop there at your own risk, but I will never step foot in there again.

This is one of my favorite spots to get all my hair products, much cheaper than many of the salons in the area. Great selection of products and the staff is always happy to give a recommendation. Ask for Jacquie or Natasha, my favorite sales people!

This is the place where I buy my hair products and I’ve always been able to get the best service and price. My hair is coarse and straight but a couple of staff there have always been able to give the right advice for the right products. For those hommies who may have a similar type of hair, I love using the likes of blue d: fi, kms hair play, and aquage. Their staff are always ready to describe the benefits and limitations of each product. Every visit for the past six years has been great.

I went to Kristy’s to purchase some hair care products and they were out of the particular brand that I wanted. This wasn’t surprising, as this has happened to me before when shopping there in the past.
However, they convinced me to buy another product that they said I’d love. Well, the shampoo and conditioner that they sold me was horrible. It was like pouring glue into my hair. To rub salt into the wound, it wasn’t cheap… the shampoo and conditioner cost me about $ 60.
When I expressed my disappointment and asked if I could exchange the product (that they convinced me to buy) for something else, they refused. Not only did they refuse, they were incredibly rude about it and treated me like I was a bother to them. If I buy a product on my own, I will take full responsiblity if it sucks, but since they 100% sold me on this new product, they should take the responsibility, in my opinion.
Maybe being in a mall is convenient for people to shop at this store, but I know that I will never go there again… it’s just not worth it to be treated that way.

Rude, rude, RUDE sales person. I walked in and there was an older woman sitting behind the counter reading, I smiled and said, «Hi, How are you?» and she glanced up and said nothing. I wondered around for a minute trying to see if they had the TIGI Dream Drop Serum I was looking for, thinking she might offer to help or ask if I was looking for anything in particular since I was the only one in the store, however — she didn’t and I found the stuff on my own.
When I brought it up to the counter I tried smiling at her again and still, not a word. She rang me up in silence — after I signed my receipt I said, «Thank you!» and still… nothing. I got the vibe that she was annoyed that I was in there and that she actually had to stop reading and work for a minute. Seemed kind of haughty too.
Oh well. Their loss. There are tons of other beauty supply shops with sales associates who are young, bubbly and willing to help. I’ll be buying my pricey TIGI S-​Factor products at those places.