Furniture Vision Com

I’ve ordered a bed and a night stand in this store. On the website pictures the mattress was inside the bed frame, and it had a storage. Which is very cool.
The delivery and assembly were terrible. The guys were careless. They’ve scratched the walls and the floor in my apartment. They were not able to figure out how to assembly the bed.
When one guy was opening the box with the night stand he dropped it several times, as the result the night stand was damaged. The door was broken.
But that’s not the end. When they’ve finally assembled the bed — it looked totally different as on the website. The mattress was on the bed as opposite to be inside. When I’ve complained that the bed looked different — the store owner yelled at me on a phone call. I’ve tried to explain that the product on the website and the delivered one looked totally different. I wanted my bed to be exactly the same as online. But he did not listen to me and kept yelling. Finally I’ve told that I am not going to sign any papers and I did not need this bed, requested the refund. He just hung up the phone and movers left my apartment!

Hugo is the best in the west. Lots of variety and great prices. Delivery was exactly the day and time I requested. Assembly was quick and service professional. I highly recommend this place.

Such an awful experience with this company, My boyfriend and I relocated from NY and ordered several pieces online. Upon seeing the quality of the items specifically the Sectional we ordered we contacted the company literally 1 day after delivery requesting to exchange the item or for store credit and to have the sofa picked up by the company. I read the return policy before purchasing so i was aware that they would charge me a «restocking» fee and pick up fee which i was completely fine with, i just wanted this terrible sofa out of our apartment. The sales person at the time told me the manager will contact me and took my email. The manager contacted me several days later and reminded me of the fee’s and the amount i would have as a credit. I agreed to the terms and asked when would be the earliest they can pick up the sofa… well that was the last time i heard from the manager… my boyfriend and i spent the next 3 weeks taking turns emailing and calling the store and every single time the well trained employee told me the manager was busy or of the store and they will email me and or call me back… which they never did!
This is not customer service I spent over 1200.00 with this company and all i can say is shame on me for not believing the negative reviews i read on the company before ordering. save your money and go elsewhere. I am a manager of a store and i would never handle a customer issue in such a way. They are thieves and do not car about you! … your better off in IKEA …
Ps. The Quality of the sofa was so awful i literally had to give it away and finding someone who actually wanted it was difficult Any positive reviews you read on here I’m sure have been paid for!

I went shopping for a mattress today, and I ended up not choosing to get one from here. The sales people were just so sketchy that I couldn’t trust it. I asked them what their return policy was and for more information about the warranty. They have no exchange or return policy at all, and they wouldn’t give me any information about the warranty. I asked them what it would take for the warranty to take effect (normally for mattresses it’s an inch or an inch and a half) and they wouldn’t tell me, and kept acting like they had no idea what I was asking about. Then they tried to sell me a memory foam mattress, and wouldn’t negotiate when I found a much better deal for the same thickness somewhere else. They kept trying to tell me that the 3 lb density was what made their mattress so great. 3 lb is the lowest quality density you can find for memory foam. Then they wouldn’t deliver in my apartment, only to the curb unless I paid extra. Also their deal wasn’t great at all. They offered «$ 100» off an innerspring, only to find out that it was for just the mattress, and the box spring was another $ 100, which meant the «discount» was for nothing. They also tried to tell me that a Eurotop was the exact same as a traditional inner spring (its not, eurotops are essentially pillowtops with tighter forms). I just got so many sketchy vibes that I had to leave. The prices are (at face value) one of the cheapest, but I didn’t trust buying a mattress for daily use from them.

You get what you pay for. Couch stitching started tearing after 8 months. Warranty was up in 6 months according to customer service so I’ve become quite good with a needle and thread.

My first experience with this store was about six months ago. It wasn’t that bad back then. At least they called me ahead to deliver. I decided to go back and boy, was that a bad call!
This time I was given a 4 day window for delivery. Since they never called me, on the fourth day (which was a Saturday) I decided to call. I was told they would deliver that day! On a Saturday from 3−6PM! On such short notice! I asked them to reschedule because I had plans. Then I was asked to call on Monday to check on the delivery date (yes, for some reason they don’t call you, you must call them). I thought outgoing-​phone-​call plans were eradicated long time ago. (Start checking their bad service from here because it will not get any better).
I called Monday and they tell me MAYBE Wednesday or Thursday. Of course I was not happy and asked them why would it take so long. Their answer? «We are very busy and have other deliveries you know…» !? Followed by «it was you who cancelled the Saturday delivery. We wanted to deliver then, remember». And a «call Tuesday to check when the delivery will really happen».
Yes, all those phrases came out of Hugo’s mouth in a span of 2 minutes. The same salesperson I gave my deposit at the store a week ago.
I called back and I thought I was lucky that the manager picked up. (Was I wrong!) He started making up weird stories like that they had called me on Thursday to confirm the delivery — when they didn’t. The worst thing of all was his tone of voice, very condescending.
So obviously the workers are lying to the manager, then the manager thinks he owns the truth and treats customers like garbage.
Who needs this treatment when you are exchanging goods for your hard earned money?!
No one.
Please go to a furniture store where customers get treated nicely and respectfully. Don’t get me wrong, I’m not demanding royal treatment. Just to be treated right.
That’s all Unilocaling is about after all. Letting people know which places to go and which to avoid.
Buy at this place at your own risk.
I know I will not go back.

I was very happy with the service I got. I picked out which couch I wanted and it would come with custom made pillows with the color of my choice. I was told up front that it could take up to 2 weeks to get my couch. When it arrived (at around 2 weeks like I was told) I was notified and delivery for the next day was scheduled. Delivery men arrived when they said they would and it went quickly and smoothly. Even the payment plan I set up was easy. I opted for the 90 day pay off (so I wouldn’t end up paying double for the couch in interest) and I have not had any issues. I recommend getting furniture here. They have a lot of great stuff and I’m happy with my couch.

I highly recommend this company. Their furniture is pretty good quality… much better than Ikea. They have fast delivery and let you know exactly when it will be delivered. They also build rather quickly and remove all debris in a timely fashion. I was quite impressed and plan to use them again in the future.

Just tried to stop by the store. Even though the sign said open and the hours indicated that they are open, when they saw us trying to come in, they posted a sign saying out to lunch. There were multiple employees in there and they could have alternated lunches or could actually post those hours. Glad we found out about the rude customer service before we spent money here.

If your looking for unique and trendy furniture with amazing prices. This is the place to be. The have a huge selection of furniture for bedroom, living room, dining room, or office at the best prices around in LA. The manager, Aldo and salesman, Hugo are the best! The work with you on what exactly your looking for and gives you the best deals. Other places over charge for the same exact furniture they sell here. So be sure you check this place put before over paying.

Furniture Vision is a very nice furniture store. My family took me their to get bed sets for the new house we just got :) I made sure someone was going to be home every day of the week so the free delivery was very nice to have and they also put the beds together for a very low price. I love going to this furniture store. The price is soo right! I didn’t feel like i had to spend all my money on some beds. I will be going back soon because i have a big house that need more things to put into it :) Thanks Furiture Vision for helping my family out and i’m sorry that i was calling so much to add other things from online. When i found you online i just had to see if i could have them come in the same week and they did. Thanks!

Cheap price, but the customer service was terrible. Was told i would get free delivery for my couch. it came 3 days late and without the pillows that come with the couch. When i called they said they would try to figure out where they were. 2 weeks later, no call back. Turns out they have the pillows but i have to pick them up bc «they only gave me one free delivery», forgetting the fact that they screwed up the first one.
At the time I was willing to deal with the salesman’s sloppy professionalism for the good price and pretty decent couch, but i wouldn’t recommend the same to others.

Honestly, I loved this place. The furniture is handmade, good quality and for a low price. The guy Hugo is a super nice guy. Delivery was free too.
If you want nice, classy looking furniture for a nice price, this is the place to go! Ask for Hugo, he is a reasonable nice guy.

This place is as good as it can get.
I bought several pieces of furniture from Aldo and we love the service and the attention we got, as well as the furniture we bought: 2 sofas and previously a very nice TV stand.
I strongly recommend this store.
If you do not find what you want in the store, Aldo has a variety of catalogs you can browse from and before you know it your furniture will be delivered to your home!
Next time I need furniture I will definitively get it from Furniture Vision!!!

My experience at Furniture Vision was positive in a lot of ways: I love my couch, the price was right and delivery was quick. It could’ve easily been a five star experience, sans any organizational skills or integrity with Hugo, the main salesman on the floor.
I made two visits to Furniture Vision: one for browsing, and the other for the actual order. I was initially told I would get free delivery, as my order was over $ 300 after tax. During my second visit, Hugo reverted on his word and stated, «Well I’m not the boss of this place,» much to my amazement. He could’ve give me a clear answer as to why he gave me a completely b.s. answer. But he kept running around the real answer, which is that he straight out lied to me. Anyone with an antenna for a sketchy salesman could smell this shady transaction from miles away. In the end, I opted for the assembly fee and that somehow qualified me for free shipping.
The second blow comes on the actual delivery. I made it abundantly clear that I wanted my sofa delivered on Saturday (I ordered the couch on a Sunday), because I work long hours Monday through Friday. Hugo even noted this on the sales receipt and said it would be no problem and to call the day before. To my surprise, he gives me a call two days after purchase saying that I have an hour window to receive my couch. «I’m at work right now and you said I could get my couch on Saturday,» I said. Again, Hugo could’ve give me a clear answer as to why he didn’t keep his word, trying to place the blame on me instead. Extremely disappointing and sloppy.
Although the couch arrived fine and the delivery men were more than nice, professional and on time, I really have to warn anyone going to Furniture Vision to first, be on their toes and be prepared to do a lot of organizational babysitting, or easier, take your business elsewhere. It’s not worth the headache.
I’m still seething. I really wanted to like this place after reading the other reviews, but for now, I cannot recommend Furniture Vision.

These are wholesalers who have their own floor, but mostly offer HUGE collections through catalog. If you’re ok deciding on your furniture on pictures alone, this is a great place to go. The salespeople pushed a little (as that is their job) but not so much that you were turned off from doing business with them. Their is also plenty of room for bargaining, so if that’s what you’re good at, you can be sure to find some great deals here.

After awhile, furniture shopping can be a daunting task, especially when you are trying to get the best possible deal out there. I did my fair share of furniture research/​shopping. I had a pretty good idea of what I wanted and how much I wanted to spend. I had done my research both visiting stores and online (looked at websites from Ikea, Living Spaces, Easy Life, etc.).
So basically I was shopping for a bedroom set (minus mattress) and a 5piece dining table set. I was looking for modern/​contemporary furniture, nothing very bulky.
I stumbled upon FV after doing some searches on Unilocal.Thanks to some reviewers I decided to give this place a shot. Here’s the thing, people aren’t kidding when they say the showroom doesn’t have much. There are no frills and not even A/​C when its probably close to a100 outside. Its okay though, if they are putting the savings on the customers. I looked at their website along with Caprices and a few other comparable stores. I took down model numbers of the sets that I liked and compared prices.
I decided to go into the store on a weekday. I was handed a bunch of catalogues by the very nice man who was working there. He was the only one there and he had about two other customers and a phone that kept on ringing. I patiently went through the catalogues identified the same sets I had seen on-​line and asked him to quote me a price. What I liked is I felt zero pressure to buy anything. He does take a while to do the pricing, so you really have to be patient. I had asked for a quote for a few different sets and maybe about 20 min later I got all the pricing.
I sat on it a few days and decided to go back. I was able to negotiate the price a little. If you pay cash you can definitely save more $. The delivery was very punctual and quick. My dining table had to be sent back because it was slightly damaged/​chipped on the edge. They were very good about it and just to make sure I was comfortable I held the value of the dining table set. That too was not a problem. One week later they delivered my table.
All in all I am very satisfied with my furniture. Compared to some of the competitors on-​line I found this place to be cheaper for the exact same stuff and they don’t charge you extra for delivery! Again, I highly recommend to go in with a few model #‘s you are interested in, don’t expect them to sit down and take time to walk you through the catalogues. HUGO is the name of the sales person I worked with… he is very nice, accommodating and trust worthy. I would recommend to go when he is there. Key is to go in knowing what you want and some patience! Good luck!

Good prices, but be careful of ordering things you see online because even though they’re still on the site they may be out of stock. That’s what happened to me (and I had already paid).
Always have them call the manufacturer to see if it’s truly in stock before you pay anything. They don’t offer any refunds, so you’ll either have to get something else or you might just end up spending even more money.
Other than that, you can’t beat free delivery.

Great place for inexpensive, comfy and nice looking sofas! Needed a new sofa since my sister moved out and took the sofa we had bought 2 years ago from HD Buttercup (way overpriced and not comfortable at all!).
So in lean times, and thanks to Unilocal,I ventured into Furniture Vision. I must confess the place looked hideous from the outside, and I almost did not go in. But, having only $ 600 to spend on a sofa, I braved it. The place is much nicer inside. A typical furniture store. The staff was very nice and helpful and I found a great sofa for under $ 630, including shipping! Bought it Sat and had it delivered on Wed. Its SUPER comfortable and great looking. I am SO happy with it. Have napped already on it while watching TV. Thanks Unilocal!

My friend and I shopped around for a pub dining table set. We checked out other local places– including Caprice– and could not beat Furniture Vision’s deal.
The showroom is a good size and the furniture they carry is exquisite.
The manager is incredibly helpful and enthusiastic about helping find that dream table set. He whipped out those furniture catalogs and gave us a pad and pen for comparison notes.
They will order and ship the product to your home, and for a little fee, do the assembly for you.
Awesome service. Unbeatable prices. Superb quality.
Finally, an apartment becoming a home… What more could you ask for?