FedEx Office Print & Ship Center

The parking lot is under construction so it was hard finding a place to park. The prices are a bit high

This place is terrible. I got HACKED from signing into their printer computer. Two minutes after I signed in– which I had to because the machine could not read the usb drive I brought — I got alerts that my account was being hacked by someone in Texas. The screen I was signed into went white and froze with random type across the top. FedEx has no security and broken machines, and after 30 minutes the employee there told me they couldn’t print anything because they couldn’t read my drive and their internet was down. I had to go somewhere else — this great place around the corner. Go somewhere else!

Service sucks!!! Wifi internet is extremely slow!!! Computers are outdated!!! Unreal. I have better facilities and service in Boise, Idaho.

I am standing by the self service photo machine asking myself how I allowed myself to again be sucked into the vortex that is this FedEx. I am trying to stay in self-​compassion folks, but I can’t help but blame myself for again being lured by the ‘convenience’ of being able to resize and print photos. I swear I will never be back. I mean this with the same conviction I have faithfully applied to New Years resolutions, exercise plans, juice fasts and the like.

Too slow! FedExtraslow. Understaffed. Been waiting in line for 15 min with one person ahead of me and one behind the counter. Find another location. It’s great that it’s open 24 hours. It’s ridiculous that it takes 15 min to pick up a package.

Just left FedEx about 20 mins ago and when I was in there I didn’t get acknowledge at all for about 10 mins. While waiting another customer came in after me and got acknowledge within mins. That is poor customer service!!!
So I just went across the street to UPS and got helped right away! Never going to this FedEx EVER again! Don’t come here!
These Unilocal reviews are true to the word when they say worst customer service!

I’m literally writing this while at the store. They need to make sure all of the staff knows the rules/​policies and are on the same page. I called ahead of time before coming here to make sure I could do what I needed and was told over the phone that I indeed could. When I arrived I was informed that I couldn’t and spent 30 mins waiting around for help and trying to find a roundabout way to print what I needed because I didn’t have a flash drive and ended up with a horrible grainy picture. So fucking pissed. I also got extreme attitude from the employees, yes I was obviously irritated, but for good reason and shouldn’t have received so much attitude from the woman I spoke to. I do have to say that Jocelyn was really sweet and tried the best she could to help me out even though I was irritated. She’s the only reason I’m giving two stars instead of one.

Extremely under staffed. Expect to be here for at least 30mins for even the smallest of tasks. The employees are nice but you can stand around for a long time before anyone even acknowledges you.

WOW WOW WOW WOW WOW WOW.
I would like to know why FedEx have employees when according to them they are not allow to assist you?
Two people in front of me needed help and they were turned down. In this same location and others I have always been able to get my print thru the customer service (where ironically the marquees says all printing lol) but not this time. I was told to use the self-​service (which is did and needed assistance). I went back to ask her help but she said she was not allowed to help.
Errmm what? What is your job in here then?
Also, according to her «I’m the only one working here. The other one is on her lunch.» Okay, so now you are telling me that your health and safety is in jeopardy? Great!
All of sudden this other employee showed up from somewhere willing to help me (when the first one was telling lies about her helping me, arrrgh.) By then, I was done with this whole place and told her to go where the shine won’t shine.
I think she had already made up her mind not helping me even BEFORE saying or asking help. When you think about it, it’s crazy. You are working there and I am a customer.
I would suggest anyone to just pick a local printing store and do the work there. You get value for you dollar and you’re day won’t be ruined by someone who is clearly in the wrong career.

The wifi here which is «attwifi» is slow as fucking crap and drops out constantly. If you sit in the corner by the self use printers your lucky if it lets you connect at all. Pathetic.

Conveniently open ²⁴⁄₇ I came in at 11 to get prints and a project binded, there was one girl on the floor and she was a super hard worker literally running around and helping everyone

Every time I go to this Kinko’s the staff members are very nice! The sweetest older African American lady who treats each of us like her own, knowledgeable/​helpful staffs… etc
I was in a super rush today trying to make my event on time. I needed a whole bunch of things done and there were only two employees working (one new woman behind the counter, a veteran male behind FedEx counter) and customers were getting annoyed. But because of the curtesy and kind attitude of the staff members customers were calmly annoyed lol (it’s corporate’s fault for not hiring more ppl!)
Another employee finally clocked in and he was someone who helped me the night before. First of all, he remembered me and greeted me with superb niceness, and started helping me right away. There were some complication and uncertainty on one of my orders and he sensed I was in a super rush, and he did something for me that I’ll remember for a long time.
What he did totally saved my event! It was so kind of him that I’ve been raving about this Kinko’s to all my staff and friends all da long!
He then spoke to me and my mother in our native language to make us feel very appreciated.
The only reason why I gave 4 stars instead of 5 is NOT b/​c of the customer service but the corporate doesn’t seem to want to hire enough staff to satisfy their customers.
I didn’t get his name but he had a blk framed glasses and a tattoo on his inner wrist from a Japanese animé Thank you so much my friend! Keep rocking!

I guess FedEx is trying to beat out USPS for worst customer service/​waste as much of the customers time as possible award! I’ve been in the store longer then an hour to send a package.
I’ve watched one female employee take a break while there was only one other employee behind the counter with 6 people in line waiting. Perfect time to do that, right?
If that’s not bad enough, when she returns she decides to walk around and put stickers on boxes and organize things while 6 people continue to wait on her… This is unbelievable!
I will say the gentleman who helped me Joe, was very friendly and carefully wrapped each piece of my large package. Thanks Joe! That other employee should take a lesson

The clerks here for the most part are ok, but this is the 3^rd time I’ve walked in and literally stood at the counter without being acknowledged. They are right in front of me, not looking up… Even as o type this! It’s weird to not even say I’ll be right with you… Rude rude rude!

First of all, I’ve been here twice and both times to use their workstations only. So I can’t comment/​review any other services offered here.
This location is open ²⁴⁄₇. Huge plus for those who need last minute office work or shopping done. Downside is only street parking is available.
This location is quite large. About 10 workstations available. Pretty clean for the most part. There are 2 black and white printers and 1 color printer. Using the workstation is pretty easy and straight forward. Computers are also pretty quick and internet speed has been fast as well. I was able to log in, get to my email online, and print out a few pages in under 2 minutes with a total cost under $ 3 with 4 pages of black and white documents.
Staff seemed pretty friendly. Wasn’t terribly busy when I came in. Reason for 4 stars instead of 5 was because of the lack of parking.

The worst service and worst attitude this people are just awefulll, I had to wait 20 minutes for a simple binding job !

And here I thought the FedEx on vine was the worst fedex. Nope!
Absolute apathy and incompetence from the employees. Unreasonable wait times for service while employees loudly make personal phone calls. Seriously man, I know you’re stoked to talk to your cousin about the party you are going to later, but for the love of god just let me send this stupid over priced package already. F.

–5 stars.
Worst customer service personnel ever. Every single time. Without fail.
Never makes eye contact or acknowledges a customer.
For sure they are consistent.

DON’T EVER STOP BY THIS LOCATION!
CHRIS LATRANGA the center manager provided us (our company) with the WORST SERVICE! His attitude is repulsive, BAD very BAD and horrible service at this store!
Chris Latranga, the center manager doesn’t know how to TREAT CUSTOMERS, his horrible disposition towards ppl is terrible!!!
Chris REFUSED to accept our companies PRE-​PAID packages with our FEDEX packing slip attached, which means we had already PAID for our shipment and he still refused to ACCEPT our packages!!! The said the boxes were shaky and they attempted to sale me their stupid pack n ship service! Ridiculous, who would buy their service for $ 3.99 to fill my packages with bubble wrap!
These guys make money off of innocent customers by trying to sell them on this silly PACK N SHIP service! It’s bad business and it’s not right!!!
Why would FEDEX approve this BS it doesn’t make any sense!!! Please stop this foul play! No one should be refusing PAID FOR packages with FEDEX shipping labels.
Thanks,
Kim

Do not go here. This Fedex Office location is not only the worst Print & Ship Center I have ever been to, it is the least efficient and most frustrating printing and shipping option in the Los Angeles metropolitan area. While impressively large, this Fedex Office location is consistently understaffed and painfully slow. While you might expect a 24 hour location such as this one to be sparsely staffed at the crack of dawn or on a weekend, this one is understaffed all day, every day.
Whether looking to do enterprise-​level printing and shipping or just copy a document, I highly suggest you take your business elsewhere or suffer the consequences of this location’s unacceptably slow service.