The UPS Store

Came in here few times do a little shipping, and it was easy breezy.
Yep, pretty simple I walked in and handed the guys my box I needed to ship and they gave me a shipping quote with options of how long it would take. A few minutes later I’m walking out the door with a confirmation email with tracking number included.
Great right? The guys working behind the counter were great. They were professional, courteous and got me out quickly. One of my boxes need a little more packing tape, so he went to head and secured it up with tape they had. Hey, good looking out guys.
The store is a little small but gets the job done. I noticed they offered personal mailboxes there too. They also took my USPS mail item, stamped it and mailed it off for me.
They also sell various boxes and packing material if you don’t have any. And you can schedule a delivery you are expecting to be sent there so you can safely pick it up at your convenience. A little peace of mind goes a long way.

They’re really terrible. They’ve lost, misplaced, or misdelivered so many of my packages. And they’ve never done any of the follow-​up, leaving me to call UPS constantly and wait on the phone to sort out their job. They’ve even lied to cover themselves. Terrible service. Horrendous customer service. They need to be replaced.

I wasn’t sure anyone was actually working here for the first 5 minutes I was there. Afterward, I can’t say that I have the utmost trust in the service. For instance, I had to spell my name 3 times, despite the cashier having my license in front of him. Our package of breakables is scheduled to arrive tomorrow, so we’ll see.

UPDATE: The National Passport Center declined my application because of the photo that these idiots provided.
God help you if you ever try to get a passport photo taken here. They are simply INCAPABLE of doing it, though it is a service they offer. They could not take a photo to meet the legal passport requirements of my face being 1 3/​8″ from top to bottom. In fact, they were not even aware that this was a requirement! After repeatedly taking photos where my face was about ½″, I physically had to talk him through how to make my face larger in the picture by instructing him to stand closer to me. In the best and final result, I am off-​center and the top of my head is cut off, but that’s the best I could hope for him to do. I can’t believe they charged me $ 15 for me to essentially take a very crappy photo of myself.

Helpful stuff and conveniently located on mid-​wilshire. If you’re driving and going at peak ours, you must park on the side streets or just parkat ralphs right across and walk.
The employees are nice and process the packages quick. I have no complains about them. However, it’s kind of crappy that they dont even offer free tape. Really? Come on. Oh and the kicker is they have a sign that says «Sorry we pay for tape too» Come on, keep it classy UPS. At least lie to me and tell me tape prices have skyrocketed or something.

Do not use this store if you need to send or receive anything of value. While they hold themselves out as a UPS location, the UPS corporation customer support line says that they are a franchise and therefore UPS cannot hold them to any level of quality service.
This location received delivery of a package containing irreplaceable personal items and apparently promptly lost it. When I went to pick the item up with a UPS receipt in hand, the employee casually kicked through a few items behind the desk and then said he couldn’t find it. The employee tried to send me to another location where he claimed the package was currently located. When escalated to national customer service, after numerous calls where nothing happened and two weeks of time, UPS just gave up, said they were mystified by the whole thing.
Try FedEx or at least another more reliable UPS location.

These guys always get the job done quickly and efficiently! Staff has been here for a while, which is a positive sign. I’ve come here with rush packages needing to ship 5 minutes prior to cutoff time (6pm I believe) and they have helped me achieve just that by sending off my packages literally in minutes time!
Totally trustworthy store and I highly recommend them.

I went around 4pm on a Thursday to ship a package to the midwest. The staff was helpful, they double checked all of the shipping details, and made sure to package the item so it wouldn’t get damaged in transit. I’d definitely say the store interior could use a little TLC.
I can’t say much about the quality of any of the other services they offer, but as far as packaging and shipping, they did a good job.

The close early even they are suppose to be open. Tried them TWICE because they are conveniently located near me. The other time I had to wait for a guy to get off of a personal call before providing customer service. Bad experiences.

Was able to get my Last Will and Testament notarized without hassle.

Been going here for a while. They’ve been great, mostly.
But they ruined my day today. Enuf so that I may never go back.
Dropped everything so I could get there before their advertised 7:30 closing time.
Arrived at 7:10. CLOSED!
Sign on the door said open until 7:30.
I see I am not the first to have this problem with them.

Amazing staff and service went the extra mile!
I went to the ups store on Robertson they closed half an hour before time! All bummed went to the one on Wilshire who not only waited for me at closing, helped me out with a smile. So nice to see some businesses go the extra mile for their customers!

Don’t Go there !! I went there at 7:15 pm on Thursday. They were closed.

I found myself needing to get my passport photos done quickly. The customer service provider was personable and helpful. He took a great, clear picture that was printed in 2 minutes. He then helped me to ship off my passport application. I must have just missed the pick-​up on Friday, because the tracking information didn’t pop up online until Monday. It was a little bit of a bummer as I had paid for 2 day shipping. However, once they picked the package up, it was off to the east coast and quickly and safely made it to the Passport Agency. I got my new passport and am ready to travel. Thanks UPS.

I’ve had a postal box here for 3 years now. All the guys here are personable, knowledgable and hard working.

Currently waiting outside this ups store at 8:30 (the time it’s supposed to be open.). No signs off life. No signage stating their opening time. Incredibly unprofessional. I waited ten minutes. Nothing.

I shipped a package with a declared value of $ 3000 and didn’t notice that there was a $ 49 charge for the declared value. I expected a charge for the declared value, but I didn’t realize that the bulk of the total charge was going to be for insurance (the actual shipping charge alone was only $ 13). I called UPS directly and found out that the declared value charge would have been $ 27 if I had shipped directly through UPS, not a UPS Store. The UPS stores are franchises that can set their own fees. The shipping charge would have been identical at the UPS Store or at an actual UPS location, but the insurance charge (declared value fee) was double!
I will never go to another UPS Store to ship my packages. I may never use UPS again, but that will depend on how far I have to drive to an actual UPS location and whether FedEx franchise stores are allowed to set their own rates.

Had to drop a package off to be sent to Amazon and it was fast, convenient, and easy.
Parking was on side street and conveniently, I parked in a spot that had 40 minutes left, as parking on the right hand side is metered and on the left you need a permit.

Worst UPS store ever!
DO NOT TRUST THE EMPLOYEES THERE!
I dropped off an expensive item ($ 600 scarf) and paid extra for 2 day delivery.
Instead the item is now lost!
UPS customer service say it was never delivered.
I think their employees tampered with the package.
Don’t trust this location. Will not go back ever!

Pro: Service with a smile AND 30 min. free parking!
Con: It’s right downtown~traffic is horrible… ALWAYS!