Elite Auto Spa

Great service! Have been here several times while running errands and always had a good experience. Front desk is friendly and helpful.

Just wanted to provide an update of my review to include my last two experiences:
Saturday, February 7, 2015 (~1:30p) — not busy
Saturday, March 15, 2014 (~2:00p) — not busy
For both occasions, I again opted for the FLW package. To my pleasant surprise, I did not have to touch up any areas on my car after both services. At the time, I initially attributed my March 15, 2014 visit to the place not looking very busy. However, after my positive February 7, 2015 visit, I felt compelled to upgrade my score as I am a big fan of consistency. The cherry on top is that this place provides a «rain check» follow-​up in that if it rains within 48 hours (I think) of when you received a wash, you can bring the car back in for a free touch up. Consistency and empathy? Cheers.
While I still maintain my conclusion that this place performs better when it isn’t busy, I definitely have to give credit when it’s due. Also, try asking for the old $ 49.99 price point for the FLW package. I was successful on both occasions.

I rarely write a Unilocal review. Sorry, yes I think most people are crazy on Unilocal and the amount of unfair, childlike complaining is, well sad. I have washed my high end cars personally, for decades. i enjoy it and yes, I do a fantastic job. That time is over, and no more conventional car washes for me either. Elite Auto Spa delivers a great wash for a price competitive with routine outdoor car washes. Its’ obvious they use quality, professional grade products. If you want a groupon or go to a car wash on tuesdays to save a dollar, you are not the person that should go here. Their prices are fantastic. $ 22 for a hand car wash, how low in price can they be expected to go. They are a different class than the routine, day labor manned, outdoor car washes. Given the convenience of being in a first class mall besides, I could not ask for more. The only place i received as good a wash was at the Bentley dealership.
Remember, it’s a hand wash; without automated brushes or rags. They are not day workers. Frankly the slightly more expensive wash and double wax is the best deal and my car never looked better. Compare them to the hand wash that comes to the home but only much less expensive and time consuming. These people are a gem and I hope they can continue to afford to stay in the CC mall. The complainers should try to wash their car for a few decades and use all the products out there and then then can obsess about a ‘spot”. Let’s keep these hard working people in business. And yes I also have a 12 year old BMW that looks like new and I take it to them also, it’s more than worth it.

This is a great place to get your car detailed while shopping! The young blonde at the front desk is super friendly and helpful. My car was done on time and looked great. The price is reasonable and the convenience cannot be beat!

I love the fully loaded! They also pay 2 – 3 hours for your parking. Deal! One time I didn’t think my car was vacuumed well enough. I brought it up with their staff the next day when I was there for a lunch meeting upstairs. I expected them to just vacuum it, but they completely rewashed my car! Such great service. The downside, you might have to wait for your car to be brought up from downstairs, but that is only due to the lack of parking space the mall gives the car wash. People should not punish the staff for being busy and have to wait 5 minutes to get the car. I’ve seen the workers, they run to get the car! Also, it is very nice to be greeted by friendly workers when you drop off your car. I would also recommend going earlier in the day and especially Monday through Wednesday.

We come here so often they know us by name. Best car wash in town! Convenient to! We see a movie while our car is being detailed. Ask for Kristen she will help you out.

I went to the mall just to go shopping and was surprised they had a car wash right in the mall! The blonde woman at the desk was very friendly and accommodating and promised to give me a great car wash and would be ready once i was planning on leaving the mall. Well that’s exactly what happened! I will get my car washed there every time now! Great customer service!

CHEK YOUR CAR BEFORE YOU PAY. Horrible, Horrible service. When I drove to the spot that the cars are dropped off I come across this bitter blond girl that is the cashier/​manager/​bully/​boss/​idiot with lots of attitude. I drop off the car that is honestly only 3 weeks out of dealership, brand new. We do a walkthrough and even agree to have them wash inside, nothing wrong but she swore that I would be happy. Whatever!!!
Anyways, after 2 hours I come to pickup my car, they charge me $ 35+tip and show me my car and they think that’s it. Hell no!!!
They think since we’re inside a half lit garage they can get away with garbage service, I don’t think so. My 4 year old points out bunch of spots and asks me if they washed the car. Seriously, that not right. I get a better was from 76 gas station drive through that costs $ 5.99 blue wax. This was pure bull crap. I walk to the booth and tell them about garbage service and bitch-​bully comes and starts arguing with me that I should’ve bought a more expensive wash that was only $ 99 and it would get rid of bunch of spots that they totally MISSED with a rag. Anyways, poor costumer service and CHECK THEIR WORK BEFORE YOU PAY.

The people who work here are amazing! They are always welcoming and prompt. Also my car always comes back looking great… and I work in the mall, so I can have it all done while I work ;)
I will definitely keep coming back!!!

Customer service is fantastic, Kristin greets you with her colorful personality, the team takes your car instantly, and you suddenly forget you had a long week. The escalators take you up, to escape, relax, shop, see a movie. Upon your return, your car transforms into cinderella, it looks sensational and you don’t have to worry about a curfew by midnight, your car will not turn into a pumpkin. So if you want your car to look spectacular, encounter amazing customer service with reasonable prices, this is the place. And, who knows maybe you may find your Prince or Princess or for that matter enjoy being your family, whatever works you can enjoy the moment and your expectations when you pick up your car will not be disappointed.

Was really looking forward to having a clean car but was really disappointed with this place. Got a Groupon for their mini detail. Apparently I was the first one who went to claim the Groupon.
Service is TERRIBLE!!! It took 10 min to wait for someone to get to the desk to check me in. Took her another 15 min to figure out what kind of wash I was supposed to get even though it clearly stated it on the Groupon. She also slammed my cell phone on the counter after checking it for the Voucher — that was so rude, thank goodness I had a brass-​knuckle cover case on it. No, I didn’t use my knuckles on her but I would be lying if I said it didn’t cross my mind. So that’s a total of 25min just to drop off my car. Seriously? 25 min of my life… wasted. poof.
When I picked up my car, had to wait another 10 min. The detail itself was ok, they did not do a good job wiping down the radio and AC portion of my car — I had to redo them when I got home. My carpets looked great after shampooing and cleaning though. They were also nice enough to clean my trunk — but they also destroyed my bamboo mat that was in the back.
Overall, I would not go back here again. God-​awful service, less than mediocre cleaning job, it’s in the Century City Mall which means I was forced to hang out there — sorry, totally not my scene because it reminds me a little bit of Rodeo/​Beverly Hills. Yuppies Galore. No thank you. If you are watching a movie there or are planning to hang out at the mall, I guess it’s an ok place to get your car detailed but don’t expect to be pleased with the results.

These guys were great! I really appreciate good service and the team here went above and beyond. They took my car in for a wax package and it came back spotless. They even threw in a few additional items for free, on top of accepting my coupon for over half off. They were super accommodating and very friendly. I will definitely be returning. Nice to finally find a quality carwash.

Perfect. No complaints after my full detail.

Great service …

Have been customer of elite auto spa for over 8 years
Yes time to time they busy BUT service is 5 starts
Quality as well have my car clean there once .
If need any help ask for Martin great manager

STAY AWAY FROM THE PLACE! The worse auto detailing establishment EVER. For $ 100 you expect your car interior to be clean, right? Well, not with Elite Auto Spa. Had to go in there and finish up their work myself, right in front of them. I was really upset to say the least.

Liked this place alot, good service. Car was clean and the guy was polite and helpful. I had a piece of gum stuck on my rug that I had stepped in and the guy removed it without me even asking him to. Really nice compared to other places I ve been. The only thing is you probably need to be there over an hr to get it done. But if you are shopping, eating or catching a movie you are good!
Thumbs up!

I e-​mailed them requesting a quote for window tinting. Moshe replied to my e-​mail but I had already found another place so I thanked him for answering me. He said no trouble and offered a 50% discount on a car wash for my next visit. That is good customer service.
I’m giving them a 4 star review based on customer service. I haven’t tried their actual services yet.

This car wash is the best I’ve been to in a while. I love how I can go shopping while my car is being washed. The price is excellent. I typically go for the entire detailing for $ 50. The wax they use is great quality and my car always looks amazing afterwards.
The only other comparable car wash is at the Grove, but then you also have to pay for the valet prices. So overall, I think this place is way cheaper with the same quality.
When leaving the mall after getting a carwash, don’t forget to open your doors to insert the ticket rather than rolling down your window. If you forget, you’ll have to go right back in to get those streaks cleaned up off your window.

Who likes to wait for a car to be washed? This place is so convenient. It is located inside the parking structure of Westfield Century City. So, you drop your car, go to the movies, shop, or grab a bite and come back to a sparkly «new car». The service is good, just like every other car wash I’ve taken my car to. (I will always find a spot they missed). The prices are similar, maybe a little higher, but the convenience puts it above the other places.