CVS

This is the most unorganized group of people I have ever come across. They often bring in others that intend to only work there for one day. Picture the worse substitute teacher you had as a kid. It is as if they are half asleep and slaves forced to work for free. This is their attitude. It takes them a very long time to fill prescriptions. I am going to read Walgreens reviews and consider switching there.
The rest of the store (not pharmacy) has lovely people working there and they always ask to help you.

This is supposed to be my new cvs pharmacy but I rather change locations or pharmacy. My doctor sent in a prescription at 10 am. I came by the pharmacy at 12:30 to find out they did not have the right dosage of medication. Oddly enough they failed to call my doctors when the prescription came in. I confirmed prior to driving there that my prescription was ready. Epic fail. I understand mistakes happen but sloppy work can be life threatening when it comes to prescriptions. This place needs a staff makeover.

The caveat here is that I have no experience with the pharmacy, which seems to be generating most of the negative reviews here. As for the rest of the store, everyone I’ve interacted with has been especially friendly, and more importantly, really helpful.
Juan the store manager is one of the most helpful people in a retail setting I’ve come across in recent memory. He has helped me a number of times with special orders that other CVS stores have been unable to fulfill. He also has a very customer-​friendly coupon policy, which is most appreciated.
Although there are CVS stores closer to me, I end up going here because Juan and his front of store staff have been so helpful in the past.

The pharmacy department is so unorganized and pathetic. If they manage to get your prescription correct, be prepared to never get any notification that it’s ready for pick up. If you actually get notification that your prescription is ready, be prepared to wait in the most agonizing line.

The worst CVS I have ever been to. Unfortunately it’s right next to where I live so I have to go. Pharmacists are rude and always yelling at you or each other and they keep you waiting in line for a very, very long time even if you are the only one there. They all clearly hate their jobs and it’s uncomfortable to watch and to talk to them when they so obviously do not want to help you.

If you enjoy waiting in long lines, if you enjoy poor customer service, if you enjoy being told that the item is not in stock, that they don’t know how to get it, then this is the pharmacy for you.

Most of these review are definitely accurate. The pharmacy staff is totally rude and probably the dumbest group of people I’ve ever met. It’s a shame really, because there is a large community that relies on them to be competent. When the head pharmacist can’t do basic math and makes it sound like I’m the one wrong it makes me sad.
I wish there was someone smarter than the current pharmacist there, but unfortunately I will have to deal with her stupidity this time.
Unfortunately, I do not think that CVS corporate will shut this branch down, even if most of its customers just go to the Walgreens. What a shame and an embarrassment.

Everyone in the pharmacy is SO incredibly rude… I mean EVERYONE. Such a displeasure every visit… Considering changing locations even though I live around the corner… UGH

Have only been there for the Pharmacy. They are fast, courteous and efficient. Usually a quick in/​out experience.

A couple weeks ago I was in line when a man cut in front of me. I mentioned (politely, I promise) that I was the next person in line. Suddenly the man (three times my size and possibly drunk) started shouting at me!
The guy kept yelling as I turned away to pay for my items, so I quietly asked the cashiers if security was available. The response? A cashier laughed under his breath as he repeated my question back to me.
That’s when I went from feeling mildly unsafe to thinking I should probably be leaving soon. In fact, I probably would have spoken up for myself if I hadn’t been feeling sick, seeing as my whole reason for going to CVS was for orange juice and cough drops.
The non-​asshat cashier, Charles, seemed to feel bad for me and pointed out that my receipt had coupons. Thanks, I guess?
As soon as I got home, I emailed CVS Customer service and got a surprisingly nice, non-​form letter back from them, and also the store manager left a voicemail for me apologizing for the situation. I feel somewhat better, though I still consider this CVS as my last resort. I’d rather go to one of the other 80 drugstores where I haven’t received a tongue-​lashing, y’know?

The staffs are very rude both from the store and pharmacy dept!!! The pharmacy staffs are very lazy!!! I transferred my prescription here and it was a mistake! Will never go back here!!! And they charge more than the other pharmacy.

CVS should exit the pharmacy business. They obviously cannot afford to hire pharmacy staff, and that poor pharmacy service drags down the whole store rating. CVS should just dump being a pharmacy, and focus on being a convenience store like 7 – 11.

The pharmacists are overworked, understaffed, and this is true for all the CVS’s I’ve encountered in california. It used to be just an inconvenience to wait or for the phones not to be answered for 10 minutes, but the last time I got my prescriptions filled, they gave me the wrong medicine.
THE WRONG MEDICINE.
Double check what the actual pills look like before you leave the store. It landed me in the ER, but it could have been worse.
CVS corporate: Shame on you. Staff your pharmacies appropriately.
Suffice it to say I am no longer a CVS customer.

The staff here is really friendly. The Pharmacists are especially helpful. I live near by and come here often. From what I can tell they stock the shelves a lot and the products I buy in bulk (fake eyelashes) they are always stocked.
When you walk in remember they have coupons that are nice money savers!

This pharmacy and especially the manager Judeth are awesome.
They took over when Walgreens dropped my express scripts.

As slow as Christmas.
Everyone hear seems to be sleeping on the job!

I go here enough, particularly just for the basic pharmacy items. I don’t care about the staff not being so willing to kiss my ass when I’m buying items, they’re never rude, but let’s just say they’re not really happy to be working there. I’m sure they put up with a ton a crap from customers. It seems like they’re under paid for the crap I’ve seen how people act and do.
There have been times when the lines get long, but it’s not exclusive to CVS. Walgreen’s is just a few blocks away on the other side of Fairfax, but really what’s the difference between the two?

This store is close to my house and I purposely go out of my way to find a Walgreen’s.
Messy store, long lines, rude staff… need I say more?

This CVS is right across the street from me and still, I will never step foot in it again. Aside from having very standoffish, sometimes rude employees, their photo department is AWFUL.
I ordered several items on line — thank you cards, pictures and individual greeting cards. The order was all split up and I had to go in 3 times before they found it all and that was only after I forced the young (19−20ish) manager to look again or allow me to go back there and look. He gave me some song and dance (not very enthusiastically) about how they were in different envelopes than he was used to seeing. How ridiculously dumb do you have to be to work at CVS? So, anyway, I forgave them because, this place is across the street for goodness sake and who can beat the convenience of that? My second experience is related below in an email to the customer service department:
To Whom It May Concern,
On Saturday 10÷09÷10, I sent a one hour photo order to CVS via your website. I sent it to my neighborhood CVS, store #9781. I received the below confirmation email almost immediately which showed a pick-​up time of 11:21 AM. I arrived at the store at about 11:35 AM and the clerk had no photos for me. Then the manager came out and looked. He said, «The order just came in, and I just got back from lunch.» I suppose that was somehow meant as an excuse for not honoring the one hour pick-​up time? I had intended to pick up these photos for a grieving friend whom I was visiting that day. I had to leave without them.
If CVS is unable to commit to a one hour pick-​up time for its one hour photos it simply shouldn’t have the one hour option. This is the second time this location has failed its obligations!
I will be taking my photo business to the Walgreens a few blocks away, and since I will be there anyway, I will do all my pharmacy shopping too, since stock and services are virtually the same… and they may be better able to live up to their customer service obligations.
While I may be the first loyal customer to inform you, I doubt I am the first to turn to another chain because of this sloppy customer service, failure to meet commitments, and the lackadaisical attitude of the manager.
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I reordered my prints from Walgreens and got them in an hour! And they have 24 hour phone customer service versus CVS’s 8−6PM Monday through Friday, Eastern time hours. I got an automated call on TUESDAY about my one hour photos from Saturday.
Oh, and I did receive an email response to my email, which said they would like ME to call THEM back to talk about my complaint. Yeah, right. I might have even considered another CVS location until I got that email basically telling me to spend even more of my time on their ineptitude and laziness.
I’m so done with this location AND the whole CVS chain.

This CVS has got to have the worse workers possible. None of them seem to know what they’re doing at any give moment.
The photo department is a sort of joke. The one hour service took a good two hours and there was no one in line or anyone who ordered prints prior. The store was empty. I think I amused myself with a Taylor swift musical birthday card.
It seems that the shelves are stocked terribly and do they have any alcohol? Nope. I can’t even drink the pain of waiting here for my pictures for so long. Half way through I asked what the deal was and was told they hadn’t even started the order. Again, no one was even waiting.
The main worker that seems to be here whenever I’m desperate enough to come in here for those last minute needs is clueless as to how anything works on the cash register.
One really bad CVS.