Cost Plus World Market

I put a table on 48 hr hold with one of the associates who was amazingly helpful. Today when I called to purchase the table, I was told the manager decided to sell it and remove the hold before he 48hours was up. I never received a call alerting me that the table was being sold out from under me. The manager of the store at the grove took it upon his/​herself to not only sell my table but instructed the sales people to just remove the hold and let it go. I think the manager is completely unprofessional and a disappointment to the store

5 Stars for Stephanie!
This is late coming. But I wanted to give a shout out to Stephanie at CP Fairfax. She is truly a gem. Hands down the best service anywhere… ever! I have been a CPWM rewards member and shopper for years and rarely receive any benefit. This day I was checking out, the clerk said what they always do.“Your phone number’s in the system. No coupons.” As we were leaving I saw chairs that I love. Stephanie appears! I told her my dilemma. She takes me over to a kiosk, looks up my account and sees my sign-​up wasn’t completed. I had accumulated all kinds of coupons & discounts. She re-​rang my purchases with the discount and sold me 2 chairs and more stuff. Because of her we spent an additional $ 500+ on top of what we already bought. She facilitated delivery and called a few days later to check on our satisfaction!
Stephanie for POTUS!

Stopped by this store about two Saturday’s ago while I waited to be called by one of the local restaurants near by. Found a lot of cute things. Then I saw this beautiful dress that I had thought about buying but decided to hold off on. So I purchased my items and took off to dinner. Now I couldn’t stop thinking about the dress and I kept mentioning it to my significant other so we decided we’d run over right after our dinner to get the dress. Unfortunately they were closed. Now I understand they were closed but the manor in which we were spoken to was absolutely appalling. We stepped two feet inside the doors and were told «guys! we’re closed!» in a rude tone as this older woman pointed straight out towards the street to get out. I’ve never ever been treated this way. Now I thought maybe I’m overreacting to this but my significant other was just as appalled by this older woman. Such a nice location it’s in too, such a shame that the employee had to be so nasty. I will never be going back to this location again. Customer service is everything!!! Definitely think this woman should be talked to.

Found at least 4 very old abandoned coffee drinks ALL OVER THE STORE. C’mon people if you don’t want your drink anymore throw it away in a trash can. Someone at Cost Plus should’ve cleaned that shit up though, most looked as if they’d been there for hours (no condensation, separated milk, etc). The line here is horrible they pen you into this long tunnel full of stupid gifty impulse buys just feels shady and cheap and makes me anxious.
Not interested in returning to this location.

I have to agree with the other reviewers who have given this location low marks regarding customer service. Today I ended up being that as*hole holding up the line… because World Market apparently has no policy in place (or does not honor it) regarding honoring a price that rings up incorrectly. I have never experienced a situation where I was told that I could not purchase merchandise because it «wasn’t supposed to be on the floor» and «it’s going to be destroyed.» Yet somehow, said merch could be sold to me at the ticketed price. Here’s a clue: TRAIN YOUR STAFF. Train your staff to: 1) properly stock/​remove merchandise — here to tell ya, it ain’t rocket science, folks; 2) properly key in pricing on items — there’s a pretty big difference between $ 4.99 and $ 0.01, but if I see a bargain and I like it, you’d good goddamned better believe I’m going to run with it. And it’s not like I keyed in the doofus info myself; 3) let the customer be right when it’s something like this, where not one but two apparent errors on the part of World Market staff have already occurred.
It’s already shifty and shady as hell to have customers wend their way through a mile-​long aisle lined with a bunch of impulse-​buy shite. To then tell a customer that — when WM is clearly making a mint off this stupid shit — they won’t honor a pricing mistake that is no fault of the customer is just bad business… especially in this age of Unilocal,when people can be vocal about why they choose to avoid or repeatedly patronize certain businesses.
I’m leaning toward Dana actually wanting to buy the items in question herself, because the excuses as to why she couldn’t just sell them to me got more and more ridic. Maybe Corporate Customer Service will be able to shed some light. In the meantime, yeah, I’ll take my rando mishmosh shopping funds elsewhere.

Bad service. Unreasonable policies… So they don’t back up the product like a Nordstrom or quality place.

It has almost everything you can think of from candies to wine… And even furniture. The store is filled with adorable knick-​knacks to terrific home goods. Customer service on the floor is great, but the cashiers can be patchy at times.
Be prepare to meditate while waiting for a cashier… Wait can be outrageous on weekends, but that is the price the cheapness.

Had amazing service from Kevin R in the furniture department! He helped us find the best dining table to fit our needs. He gave us a raincheck as it was out of stock and honored the sale price later. I thought he would forget to keep me informed when the table was back in stock but he gave me regular email updates. The staff here has a wonderful attitude. Jessa was super helpful in the process too!

3 words. .. Toys R Us ;) for adults.

I LOVE coming here, the staff is always very nice and sweet, and willing to help if you need to. My son is always screaming of joy or laughing loudly and instead of getting annoyed or making faces a staff member always starts up a convo w/​him lol. Love this market.

I love Cost Plus and I always find what I’m looking for with a really good customer service.
For some reason this location has got to be the worst in customer service from all that I’ve been to. They never have what’s in the weekly advertisement, the parking is crazy, and the staff is super uninformed. Actually the staff there seems to really just not want to help you at all.
My latest encounter was to call and ask if they had something in stock and after waiting on hold for 15 minutes talking to four people and getting no answer I got hung up on.
It’s really too bad because it’s the one closest to my house but I drive to Glendale or even UCLA/​Santa Monica before coming to this one.

Came to World Market at the Farmer’s Market to buy lanterns for my wedding center-​pieces. All of the lanterns were 50% off, which was awesome, and the customer service was great! Big thank you to Katherine for being so patient with us at the counter, you are a champion! Also thanks to Terry, Marta, and Michael who helped in store!

In need of wine glass charms, after looking at Crate & Barrel, I came to World Market to take a look at their selection. I found these super cute rubber bird wine glass charms that you place on the rim. At our gatherings, we also use non-​wine glass cups (no stem) so cups can get confused but this, you don’t need a stem! Just place on the rim and you are good to go. 6 birdies cost 4.99 plus tax!

This location of World Market is REVOLTING. Filthy store, unkempt employees who spend more time complaining and talking about/​to each other than helping the customers, confusing checkout line, nothing in stock, and not a manager to be found anywhere.
I like how they snack on the showroom floor. That’s professional.
The ladies restroom had poop on the floor.
And what’s with the the old hippie broads at the front registers? They have the charm off a den of vipers. Lose them. Send them to a hair dresser too.
And what’s with all the yelling? You have an intercom. Use it.
World Market is a fine company, but I am shopping at other locations in the future. Definitely will shop online.
This store needs too be overhauled, the staff switched up and retrained or fired.
And THIS is at The Grove? Unreal.

My wife loves Cost Plus more than any other store on the planet.
I’m not 100% sure why — just seems like an emporium of completely unrelated, miscellani. But, I guess some of it is nice.
This store was well-​maintained with a huge selection of items and a fast-​moving check-​out line.
Also, Cost Plus is basically the only place you can get affordable Asian-​inspired soup bowls and utensils. I tried BB&B, even a Japanese market, and this was the only store that had both.
Now I need to go back and get ‘em.
My only issue with this location is parking, though Cost Plus does validate with purchase. Just be careful, the second you go over the allotted time on the validation, it’s immediately 4 bucks, and goes up a few bucks every 15 mintues after that.
Sneaky by the parking folks, but not this store’s fault, so I can’t dock ‘em for taht.

A lot of cool stuff for sale. We ended up buying a very convenient Omelette maker that does not involve the messy process (at least for me) of flipping the eggs. Great selection of exotic sodas, beer, snacks and food.
Friendly staff.

Yes, l am fan of this place too. They always have a unique set of home decore or goodies for your guest. Prices are reasonable and customer service is good. I adore this shop, because their inventory demonstrates a lot of diversity. World Market is the reason why Americans don’t feel the need to step outside their comfort zone, because they have every thing right at their door step. I am sure they are thinking, why travel abroad.

This is a fun Cost Plus.
The thing is, after you visit a few of the various Cost Plus stores, in various locations, you come to realize that though they have similar items, each store is unique it what it focuses upon. Due to this fact, some are good and some are so-​so.
This location is one of the good ones. It is right next to Farmer’s Market and The Grove, so if you go to either of these you can easily pop in to Cost Plus and find the wine or the other unique items that Cost Plus focuses upon.
Recommended.

This is my «Eclectic-​Go-​To-​Place». Nothing too super expensive here, original looking, authentic appearing items for a bargain if you ask me. Unless you can afford to travel all around the world to collect unique items, this isn’t a bad option.
Staff is always friendly and helpful. Decent array of various cultures. Great kitchen items /​tools /​utensils /​dishes /​cups, etc.
I hit it up at least once every few months.

I just wanted to write this review specifically to let everyone know that they carry Tim Tams (at only $ 4 each)! I’ve been on the hunt for these since my Aussie friend told me about these «irresistible» cookies. You guys should probably know that they’re called Arnott’s chocolate-​coated biscuits — they carry original and chewy caramel.
They also carry a wide variety of international goods, including Penguin biscuits, Vegemite, and Marmite.
The employees are pretty friendly and they validate parking for the Farmer’s Market only, which is right in front.